Smart & Final Reviews 

They have FALSE Advertising on there flyers they send out. I received a flyer in the mail that showed a pork picnic roast on sale for $1.49/# from October 23rd thru the 31st. My husband and I went to the Smart and Final in Upland and they said that the load they received hadn't been unloaded and it should be available later that day around 5pm. My husband went back the next morning and they told him they didn't show this item on sale. He went back with the add we received and they said it should be in later. We called and are now being told they don't have this item on sale and it's not showing up on there flyer. I'm confused every other item I purchased from the flyer matched the price shown. They tried to tell us the flyers are store specific. The flyer does not state that and the Upland store is a large store. I am very disappointed in the way they handled this and I won't shop at Smart and Final again. At least I know when I get an advertisement from Vons/Albertsons or Stators Bros it is accepted at all there stores. So beware what you think is on sale really isnt.
Very Disappointed Customer

I asked a cashier what the purpose of ringing up my cart was and she not only did not answer me, but gave me a snotty attitude. Very poor customer service right there. And so I have to assume it is because as a customer of the Smart&Final store I had been charged for using the cart. The only store in my 50+ years that I have seen do that. What's the matter Smart&Final is the millions of dollars you already get from customers not enough for you greedy people. I am no longer shopping in your store

looked at todays ad aug 28th wanted to go get some items , but one item I wanted , the most expensive was on digital ad . so I just did not go buy anything. can not do digital ads do away with them or just sell your items on sale because if you do ads you know your still making money!!!!

First, the prices are not low. Most supermarket prices are much lower. We just tried to eat the worst ribeye steaks ever. The meat was so tough that we would not feed it to our dog. I can't imagine who they are trying to fool selling this garbage. This is a store I will never visit again.

Hello, friends and family,
Hope everything is good and well with you. I am always proud to shop in your store and I do one thing that I need to bring your attention. Is that the rotisserie chicken for the past two months as we buy it me and my husband we find it to be very, very salty, with all the respect ! We will continue shopping there🫶

I wasted about 1/2 hour trying to access digital coupons. When I asked the manager for help; she made no attempt to do so. She was incompetent and unwilling to even try. The lane teller tried and cared. - Glenoaks Blvd. in Glendale CA.

Bad customer service cashier so disrespectful and rude. Asked me to shut up and yelling at me in front of all customers. Store 735 . For sure cashier has a race’s issue.

Giant in Hemet CA is a outstanding employee

The manager of smart n final store #352 accused my autistic 13 year old daughter of stealing a pack of meat. My daughter never touched anything. I picked up a pack of chicken wings and looked at the price and put them back. When I went to confront him he said he was watching us, he said he saw us pick of the pack of meat and then the meat disappeared. I told him to check his cameras he refused. So now I’m think you watch all the black customers. There was a white customer looking at meat too how come he didn’t harassed her. He knew he was n the wrong and all he had to do was apologize to my child but no he turn his back to us like he was busy watching more customers in the store.

Saw the ground turkey was on special for $2.99, instead of $5.49, they were two yellow special tags with the price. Once I get to the register it comes up regular price. They call to check, then tell me it's 5.49, not on sale. ("And that a picture was sent to prove"), i rushed to area to see for myself: Caught the worker red handed cleaning the tags off (she had a box cutter and paper towels in her hand. She was quick to tell me that this price is $5.49! I told her I know what I saw earlier...
They're supposed to give it to you free if it scans different than the price says on shelf. So is MGMT telling workers to do this now??

So it was the grand opening in Madera California.
All I can tell you that everything was expensive I had several thoughts of grocery outlet is way cheaper and almost just the same.
Yeah, maybe they had good deals but you can still find the same thing somewhere else for cheaper,
I didn’t get a good look around it was packed. I waited at the register for 25 minutes , the girl at the register was a rookie .
Well I go back yeah sure Why not , will I buy anything? Probably not. Just to look around I guess. .
My overall review , two thumbs down .
Mediocre
Everybody will soon realize that it’s just too expensive and end up back at Food 4 Less or grocery outlet .
truth 😇

Bait and Switch. This is the second year in a row that they advertise rib eye roast at a good price, but don't bother stocking in their store. I went twice this week. Today I spoke with the meat stocker and was told they haven't had it in stock all week.

Oh the stupidity of your Westlake Village location- Thursday mornings are not the ideal time to have your floors cleaned.

Who ever at that location decided this was remotely a good idea should be fired from their job!

You couldn’t have done this after hours at night?

It was that important to lose all that business from hard working Americans who need to stop and get food?

I will never step one foot in your establishment again, I will never spend another dime with you people!

Oh the ignorance and stupidity!

wife needed a few things and stopped at smart and final, as we are going through the froozen section I se Marie Callender Coconut cream pie on SALE $3.99
I'll take one, when we got to the cashier she rings in $8.99 ? I said they are on sale $3.99 Response No it's not, I said I am not paying $10 bucks for one. I took it back put it in the freezer. I took the sign and walked halfway through the store again to the cashier to show her the sale sign $3.99, Now she says she can give me the sale price $3.99 ? My answer was IS THIS SOME TYPE OF EXCERCISE CLASS? running back and forth in the store? How many people do they screw by sale prices and then charge them full price?

I just had the worst experience ever at this store. One of the employees there started raising his voice at me because my service dog was in the store. Instead of approaching the situation professionally the guy just started cursing at me and raising his voice. When I asked for the manager he started mocking me. Wow, this person's attitude was really aggressive. The guy's name is Derrick Walker (securitas). Shoppers beware of this individual! I will be filling a formal complaint with their corporate office. There are legal steps employees need to follow when dealing with service dogs and this guy clearly does not have the proper training or attitude. SMART & FINAL SHAME ON YOU!

Jericho was amazing!! Best customer service ever!!! He delivered to my house two days in a row and he was so amazing with making sure I received my order... I would recommend him for delivery 😊

Jill Velasco

Went back to shopping at local store. Was comforted to see masks were still required and most customers were still social distancing. Some items I needed were out of stock, but those I specifically came for were in stock. Even got $10 off of frozen items.

I place an online order for delivery with Smart and Final. They cancelled my order after the shopper had shopped and refused to explain why.

Amazing customer service and great selection of gluten free products !

Excellent customer service, great prices, delivery of groceries on time.