Smarter Reviews 

Used to enjoy the Smarter kettle, but the app doesn't work anymore, for a very long time already, so the smart functions are completely useless now. You can't change anything and you're stuck on the last setting you used. Luckily for me that was 90 degrees...
Support doesn't exists. You get a response that they received your request, but you never get an answer. Also acted as a new customer, but same story. You get a message your question is received and after that you hear nothing.

Don't waste your money on Smarter products!

I was given the kettle as a gift, it worked really well for about 6 months, then the app stopped, every tome a raised it with support, i got the same response, we are working on a fix. I have now given up trying this is been going since June 2025, the best thing is that i did not pay for it, but if i was given another on i would actually not accept it and recommend they try to get a refund.

Support nicht erreichbar. Nach 3 Kontaktversuchen per App und einem Versuch per Mail bin ich frustriert: Entgegen der zunächst automatisch erhaltenen Zusage, nach 72 Stunden eine Rückmeldung zu erhalten: Keine Reaktion, nichts. Schade, denn zu Beginn war ich begeistert vom Wasserkocher und hatte mit dem Gedanken gespielt, weitere Produkte der Firma zu kaufen. Bei diesem Preis muss ein Support und eine längere Funktionalität der Produkte gewährleistet sein. Niemals wieder!

AVOID SMARTER products. App hasnt work for years. We have both “smart” kettle and coffee machine. Neither working as smart products. AVOID AT ALL COSTS. Paid premium for two useless smart products.

I purchased a new kettle from this company, I received a used kettle that didn't work, I contacted customer straight away asking to return the kettle, I received an automatic response stating they was having problems with their app that would be fixed in the future.I had to contact my bank to get a refund.

Dont buy anyyhing from them complete rubbish product and support

DO NOT BUY THIS COMPANY’S PRODUCTS. After our “smart” kettle stopped all its smart functionality, in late December I finally got hold of someone via their email support team and was told the following - see below. I never heard from them again. Google Gemini suggested they have probably quietly gone bust.

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“We’re aware that some customers may still be experiencing intermittent connectivity issues affecting certain Smarter legacy products. Our technical team is actively investigating and working on improvements to system stability, and this remains an ongoing priority for us at this time. While connectivity performance may vary during this period, the product should otherwise remain functional, aside from some platform-dependent features.

Once we have greater clarity, we will review whether any discretionary goodwill measures may be appropriate for customers who have been affected. At this stage, we’re unable to provide a confirmed timeline; however, we anticipate further progress in the new year and aim to share a further update where appropriate.”

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Mid May and still no response, even after chasing. I assume the goodwill gesture I’ve been waiting for since December isn’t coming.

DO NOT BUY. The kettle cannot connect to the app since mid 2025! Support is useless although i reported the issue within the warranty period! This is now just a very expensive ordinary kettle with no smart functions.

I bought smart fridgecam on december, after 3 months still unable to connect to a stupid app, customer support is not even responding now

No response from the company via contact page on their web site nor to their email.
2nd Generation Coffee machine connectivity issues.

As with everyone else, all smart features of the kettle stopped working last year. There must be an issue with the app but this has not been rectified and I have received no response to my complaint. When it worked it was great but now it is just an over priced regular kettle. I feel ripped off and not confident that this is going to be rectified.
Shockingly poor service from the company. It’s been over 6 months now. Get it sorted!

I have had this Kettle for many years. Half a year ago, the smart functions simply stopped working. Temporary issue they said.

Well. Its still down.

Poorly handled, no matter what happened. Economic, configuration - What ever. Provide facts. Options. Not lies.

It was the best, until it wasn’t. Got two iKettle 2.0. Recommended to every client, restaurants, yachts, homes, people with babies. And all of a sudden it just stops working. Canned responses from support until even that stopped working. Never a Smarter product ever again is the smartest possible decision for anyone reading this,

This company must end. Cease to exist.

WORST - COMPANY - EVER. Had 2 of their v3 kettles for over 5 years. Product has lid design faults, base continually boils and will boil itself out after a few years casing a fire risk, Android and Cloud support not been working for over 6-8 months.

It's now relegated to something between e-waste and a dumb kettle. But at least a dumb kettle has a working lid and isn't a fire risk due to over boiling to infinity.

If you think the company will help you, think again. I've been waiting 3 years for a replacement lid "that is only ever a month or two away" and the company has completely pulled the rug from under the customers with the app and cloud based functionality (likely to not paying their platform providers bill) and deciding too ... well... just not reply to any of their paying customers, because, why not right???

But don't worry guys, there's a new shiney ikettle with a digital display on it "Coming Soon."

Don't ever give your money to this company again.

100% Clown Show.

Do not buy! I'm in shock their website still claims any of their devices are smart!

The app hasn't worked for months. Their support knows of the issue and haven't resolved it. Check the other comments, it's not just me.

I suspect the company to be closing soon, I will be surprised if it doesn't as it hasn't resolved the issue with the main selling point of their products.

Do not buy this product. It is extremely overpriced and does not deliver on its core advertised functionality.
The main reason for buying a smart coffee machine is the ability to control it remotely via the app and internet connection. That functionality simply stops working. The app disconnects, remote start becomes unusable, and the product effectively turns into a very expensive basic coffee machine.
Customer support repeatedly claims the issue is temporary and that it will be resolved “soon.” It is not. The problem persists, with no meaningful fix or timeline, and the advertised smart features never return.
This feels deeply misleading. You are paying a premium for internet connectivity and app control that does not reliably exist. Advertising a smart product that cannot stay connected makes the pricing unjustifiable and the product unfit for purpose.
Save your money and look elsewhere.

Had this product for a number of years and loved it. Then in September last year the smart part of the kettle stopped working. CS advised that they were working on a fix and its fine as the kettle part still works. After months of trying to get answers I give up and I am actively looking for a replacement. Its a shame as for years it was a great product and much better looking than other smart kettles

Worst thing I’ve ever bought. Worked for about 2 weeks then stopped. Customer service who “replies in 48-72 hours” takes about 3-4 weeks to reply to you, and tells you that they’re working on a fix, well that was July 2025. You can’t call them, you can’t escalate to an operations manager (which is what it says somewhere on their site), and the “reviews” on their site are bogus - good luck trying to actually leave a review on their site, which is why I am here.

The BEST part about this device. I GOT A FULL REFUND. and you can too!!

Six months after I got nothing but terribly delayed and hopeless responses, I raised a complaint with my bank Revolut, who asked me to share screenshots of my correspondence and my purchase receipt, and they reimbursed me straight away as they started to investigate the situation. 3 weeks later they told me they had finished their investigation and that I could keep my reimbursement. So please, if you’ve had the same issues as me, and I’m sure you have, then do the same thing!!!

Do not buy anything from this company. There is no support. I have tried to get my password reset for years now, im not receiving the reset password mail, and there is simply no help get. They are not even responding to support cases that you sent in.

Avoid - at first their ikettle was great but then stopped connecting to the app - now just a dumb kettle. Their customer service initially said that it would be resolved but months later nothing has changed. AVOID this company if you expect your device to function.