Smarter Reviews 

Everything was going fine until September when the app and smart connections stopped working. Initially got to support and they said they were looking into the issues but a few weeks on and still nothing. No notifications or emails. Dumb kettle and dumb coffee machine now

The online service has not been working for a few weeks - so you cannot operate the kettle from the app or Alexa etc. which is what it's sold for!
Customer service replied at first that they are aware, but nothing since. I think the company is is trouble.

The app hasn’t been working for a month now, so most of the kettle features can’t be used, contacted support and all you get back is “we are aware of the issue with our app and are working to fix it.” No time scale, no updates in 4 weeks. Don’t waste your money, don’t get me wrong, it’s a lovely kettle and is great when it works but with zero customer support when things do go wrong, just avoid.

Oh, I wish I had a read the reviews before I bought the product. The kettle itself is a third generation kettle. It’s a lovely looking device that works with both Siri and Google which is what appealed to me. I’ve had it about two months and the Wi-Fi functionality has stopped working. I’ve watched all types of videos deleted and reinstalled, and reset everything. Still nothing.

Customer support is nonexistent. They state they will respond to you within three business days, but on my first query to though it took a month before they responded.

So if anything goes wrong or if you have a question, which will happen, you’re in big trouble. Avoid like the plague.

My smarter kettle stopped responding in the app. I’ve reached out several times over the last week and can not get a response . Terrible customer service

They should get zero stars. I have had their coffee machine for several years and it has been OK but has gradually fallen apart. The carafe broke and no replacement has been available. I have been trying to order replacements for 2 years. In April, at long last, the website showed stock. I ordered and paid (money went out of my account) and I received a confirmation email. Since then zero. Multiple emails and complaints to the one email provided completely ignored. Companies house says their accounts are very out of date. I eventually found an email for one of the directors (isabella at smarter.am). Within a couple of hours I got a response saying a full refund was on its way (no show yet) and a message to say more stock was coming.
Why confirm the order and then not deliver. Support and complaints are 100% useless

Edit: the kettle was eventually replaced in August (took over 4 months to get it) but still a major problem with the customer service for this business.
Original review: Purchased an ikettle May2024. It was faulty (home mode didn't work & faulty lid) so eventually returned. Received a replacement weeks later which unfortunately had the same faults. Took from Jan until March 2025 for a return to be arranged & was returned to them 1st April 25. I have had no further response from this company & have no kettle so I'm out £129. The ikettle is supposed to have a 2 year warranty but if they dont respond to emails (which is the only way to contact them) it seems to be a waste of time. The customer support is pretty much non existent. I would advise everyone to avoid this company. It's such a shame as when their products work they are great but let down badly with the lack of customer service & basically stealing customers money.

This has all the signs of a company that has been sold or is on verge of collapse.
Good products and service a few years back has now become the sort of company TrustPilot was invented to avoid.
My original Smart kettle lasted a number of year and I evangelised to anyone who would listen about how great a product it was.
I bought a replacement in February but no matter how hard I cleaned or with what product there was a vile 'plastic' taste that would not go away.
They were quick to advise me that no refund was possible but this was the last time they were quick to do anything.
After several weeks of glacial emails I finally got a return label from them - a month of chasing followed after which they informed me that the parcel wasn't collected. Spoilers: It absolutely was.
Red flag should have been that the return address was a 'Big yellow' storage company.
I now have no kettle, no refund, and no hope of ever receiving either.

Do not buy from this company. kettle faulty, still waiting repair or replacement. Ongoing for several months. No customer support number. Don’t reply to emails. AVOID!

Have had a smart kettle for 4 years.. first one was fine until the lid mechanism stopped working. Stupidly I thought oh well I will get another one. Paid £129 in October by January 25 lid release not working I have been contacting via their support email where they first offered me a replacement kettle but said they were checking stock levels. Over a period of now 6 weeks I have had to chase constantly and at present they are now saying they want me to return the kettle to repair! I stated how inconvenient this would be and unacceptable for a high end and priced product with warranty. They still have not sent collection labels or updated me. They have admitted on one email a recognised fault with the lid release mechanism so why are they not recalling the product. No phone number to contact them. Can’t find a customer phone number for them anywhere. I didn’t look at reviews when purchasing second kettle as was happy with first one bought as a gift. I have now reported the company to trading standings. This is why we should buy from shops and not on line. Very annoyed with myself and this dreadful company. Do not purchase from this company.

So I previously bought the kettle in 2020, great while it worked, lasted just over 2yrs, decided to buy another and sadly this kettle only lasted 1.5yrs, at £100+ per kettle I would expect it to last, I contacted them as the 2nd kettle had a 2yr warranty, customer service got back to me washing their hands of doing anything, referred me to the original seller, which was Amazon, to be fair Amazon were very helpful. I have decided to steer clear of Smarter as i don't find them to be very smart in their products and their customer service was not very smart, they only made my blood boil which is more than i can say about their ikettle boiling anything.

DO NOT waste your money.
It doesn't work with Alexa as stated in there adverts and customer service is non existing, emails are ignored and there is no contact phone number for customer service. They just want your money under false advertising. It ends up a very expensive basic kettle.

After finally getting new kettle sent our taste was still the same , sent new kettle back for a refund (which was promised) no reply on email 4 weeks later and no refund recieved terrible customer service

Have had the iKettle for about 5 years. Here is my take:
1. Seems to overboil - the faulty design means it also gets extremely hot at the top
2. The design is sleek and nice. Kettle has “stayed in shape”
3. The app is extremely user unfriendly
4. So is the customer service
5. The functionalities of the app are less than smart, ironically (e.g., alarm has to be set anew every day)
6. Alexa integration is not seamless

Overall: looks cute but there are probably better solutions out there if you want to be able to set the temperature of the boil and set it on auto-boil mode (ie alarm). Do not recommend.

STAY CLEAR. Bought this very expensive kettle as I was having a baby and could do with the extra help of hey siri or being able to put timers in….long story short kettle tastes like tcp. Has done this from the start. Comes and goes…. I even bought a miniature kettle that boils only one cup to check the water….the mini kettle never tastes of tcp. Just the disgusting ikettle! Asked smarter to replaced. They’ve refused. Not out of warranty. Just I haven’t the receipt….. although the serial number could be traced to show the are of sale! Kettle cost me £130, guys buy a different brand. One that doesn’t use cheap plastic parts in a kettle way beyond reasonable price. Also the customer service is soooooooo bad you have better luck talking to a chatbot online than the actual people from this disastrous company. I will be buying a weekit kettle in January. Very sad that you’ve left a baby with no kettle to make formula. Shame on you.

After some time, a new person having been brought in to sort out their customer service, I finally have my refund. Great machine😊

Customer service is awful! They do not answer the phone. Email conversations go round in circles. My device does not connect to my wifi - I have tried absolutely everything and they will not give me contact details for Head of Operations despite this being outlined on their website as to how one escalates a complaint. DO NOT BUY FROM THIS COMPANY

I placed the order over the holidays (end Dec) as my existing wifi kettle is on the blink. This kettle does not work with google home despite following all the instructions. I do not want to wake up in the morning and use their app but use voice to put the kettle on which my current kettle. I want to return it and have requested a return label. No response. There is no other way to contact them. I want to return and want my refund. Maybe writing here will make them respond to my emails

My ikettle lid doesn't open without prying it open. I live overseas and to return it is a big hastlee. I sent in email which till today has gone unanswered. Unbelievable! In the end Amazon was great and gave me a full refund. And in the meantime the lid has warped and now pops open all the time. Cheap lousy kettle with no customer service to turn to.

Bought the limited edition kettle in June this year and there was a funny taste to the water, despite trying multiple things to clean it etc. was eventually asked to return the kettle for an exchange, which I did and they contacted me to say the limited edition is now out of stock until next year and they’ve now stopped responding! Appalling customer service. I’m now without a replacement or a refund! This was my 3rd kettle from them over the years but never again!!!