After I wrote a review over 2 wks ago, I thought I'd give them the benefit of the doubt. But no. No product has arrived. So emailed them again as they haven't got a legitimate phone number, demanding... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Wow absolutely love my smartshavy its so compact in its little pouch handy when you go on holiday it just glides over your skin theses no nikes or cuts really smooth shave. Didn't have any problem cha... Toon meer
Bedrijf heeft geantwoord
Absolutely horrific 😢 seems a scam nasty device hurts gave me rashes deffinatly not pain free did receive full refund luckily please don't be fooled buy this :( and all the high videos I'm tiktok fam... Toon meer
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Doesn't even deserve 1 star!!!! Absolutely awful product, cheap and nasty, doesn't remove hair! Applicator head is cheap and flimsy, it broke and fell apart after 2 uses, I emailed the so called compa... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
SmartShavy London The perfect shaver for women. With its innovative sensa-light technology, it turns on at the contact of the skin. Smartshavy is small and compact making it the perfect little shaver to carry around with you. It glides across your skin painlessly shaving the hairs off in the process.
Contactgegevens
Verenigd Koninkrijk
- +441615318360
- contact@smartshavy.com
- smartshavy.com
2,2
Slecht
502 reviews
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Do not waste your money on this product, it does not work
I contacted Smartshavy concerning the shaver that I purchased which does not trim/shave hair at any angle or pressure with either blade, it does turn on but that is the only thing that works. After emailing the company back and forth and with them asking me to provide a video of me using it, even though I explained it was for my intimate area with no hair elsewhere it became clear they were not willing to provide a returns label, an address to return or refund me for what I had paid. I contacted my bank who were able to get my full refund back. No it was not damaged in transit and yes I contacted the correct email address (email thread I can prove) Please do not waste your money on this product and purchase from this company, I wish I had read the reviews on Trustpilot not on instagram or tiktok where they are probably being paid to advertise.
1 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Moya, I am really sorry about the issue you have faced. I would like to reassure you that we perform quality checks on all of our products before they are shipped out. And Smartshavy is designed to provide you with a smooth and close shave. You are requested to kindly send us the photo of a short video of the issue you are facing with your device and we will provide you with the best possible resolution. Kindly contact us at contact@smartshavy.com.
Great shaver
Great shaver! Takes care of all those little unwanted hairs. Easy to use and charge. So glad I purchased this shaver and the extra heads.
28 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey, We're delighted to hear that you're enjoying our shaver and finding it easy to use. Thank you for choosing our product, and don't hesitate to contact us if you need any support!
I have tried to reach customer service…
I have tried to reach customer service it's all a scan I would like a valid phone number or email. This is ridiculous. I would like my full refund back. It's not working
11 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Lamia,
I'm sorry to hear that you had a negative experience with the product.
It's disappointing when you do not get the desired results with your purchase. It's a rare case that SmartShavy is not up to the customer's expectations. Unfortunately, in your case, we are not up to the mark because of some unknown reasons.
Moreover, I can see that you have already reached out to our customer support today at 2:08 PM, and our team managed to get back to you within 2 hours of your email.
I would recommend checking out the inbox of your email. You can also send us another email at contact@smartshavy.com to get your refund processed.
Absolutely horrific 😢 seems a scam…
Absolutely horrific 😢 seems a scam nasty device hurts gave me rashes deffinatly not pain free did receive full refund luckily please don't be fooled buy this :( and all the high videos I'm tiktok famous and even I fell into the trap of there ads and videos.. sweetbutaphysco26
12 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Carrie, I am really sorry for the inconvenience you have faced. I want to assure you that we are not a scam. We are a legitimate and reputable business. We perform quality checks on all of our products before they are shipped out. Our device is designed for absolutely smooth and painless shave. There can be multiple factors if your device is not working properly. As per checking, unfortunately, we have not received any email from your side. You are requested to kindly contact us at contact@smartshavy.com, as we are always available for your help and will reply to you right away and will provide you with the best possible resolution. I will be on the lookout for your response.
Handy size and smooth operation
Handy size and smooth operation. Very pleased with the ease of use and smooth shave.
24 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hi Minni,
Thank you so much for your honest feedback. Being easy to use is one of the many characteristics of the Smart Shavy Hair Eraser. We are happy to know that you are getting a smooth shave by using Smartshavy.
Thanks for being part of our community ❤️❤️
Waste of money
I contacted smart shavy for a refund as the shaver is sharp and doesn't do what it should. They replied telling me I never sent them emails which is a complete lie as I have them in my sent emails!! They have asked me again to email which I've done today so let's see what happens now with my refund!! If you look at all reviews they all say the same thing cheap, nasty, don't bother wasting your money!!
23 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Karen, I am really sorry about your bad experience. I can totally understand your frustration. As I have checked, we have received your recent emails, but unfortunately, we did not receive any previous emails you have sent. It may be because of a technical or human error. As of now, I have just replied to your latest email, and I assure you that for us, customer satisfaction is our first and most important priority, and we will never leave our customers unsatisfied. I request that you kindly get back to us at contact@smartshavy.com. Thank you for your understanding. I will be on the lookout for your response.
Doesn't work at all for bikini line
Doesn't work at all for bikini line, works ok for areas with thin hair. Took about a month to arrive. The thing is not worth the money SO SORRY
20 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Tira, I am really sorry for the inconvenience you have faced. I would like to assure you that the Smartshavy is designed for a close and smooth shave, and you can use it anywhere on your body. It is specially designed for your private parts. The inefficiency of the product may be due to incorrect usage. I have already sent you our user manual to your registered email address. You are requested to kindly use the device according to its instructions, and your issue will be resolved. If you still face any issues regarding this, you can always contact us at contact@smartshavy.com, and we will be there to help you.
SCAM
I’ve emailed them 4 times now and again after my last review still haven’t got back to me. Absolute scam! Do not purchase!
All I want is a refund!!
18 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hi Amelia,
We are sorry for the inconvenience. However, upon checking, we are unable to find any email with your name in our system.
There is a high likelihood that your emails have been sent to the wrong email address, which is why we did not receive them.
Moreover, there is nothing to be worried about. Please reach out to our dedicated customer support team at contact@smartshavy.com to get your refund processed.
Used once and never worked again
Used once and never worked again. The company are not taking responsibility for it and are blaming me for not being able to use it properly . The product is cheaply made and came in a torn box . Very bad customer service , don’t expect I will get a replacement or refund even though there is a 30 day refund policy. Do not buy this product save your money. I have had numerous emails back and forth with this company and still they refuse to replace or refund. I think they hoping I get fed up and don’t bother anymore. I have had a result after back and forth emails the company have finally refunded my money and apologised .
9 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Koolkat, I am really sorry for the inconvenience you have faced. I would like to reassure you that we perform quality checks on all of our products before they are shipped out. It is possible that the item got damaged during the transit and we are trying our best to overcome this issue. Although we try to package the Smartshavy in a resistant box, there may be times when the box arrives damaged due to factors that are outside of our control, such as mishandling by the carrier you are requested to kindly send us an email at contact@smartshavy.com and we will provide you with the best possible resolution.
Cheap and did not work🙄
Watched numerous ads on Instagram and decided to purchase. Obviously very cheaply made and did not work. It is no miracle product and even if working would never have performed as claimed due to cheap construction..Don't waste your money.
11 februari 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Fiona, I am really sorry about your bad experience. Please note that I would like to reassure you that we perform quality checks on all of our products before they are shipped out, and we do not compromise on the quality of our products. If it didn't work, then it is possible that the item got damaged during transit. I request that you kindly contact us at contact@smartshavy.com, and we will provide you with the best possible resolution. I will be on the lookout for your response.
Smartshavy is soft for my skin
Smartshavy is soft for my skin. I liked if very much. Thanks
11 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Cida, Thank you for the kind words! We're delighted to hear that Smartshavy is working well for your skin❤️✨. Thank you for being part of our family ❤️.
Normal shaver is better
Personally I feel like this is overrated, the videos and adds show how smooth it leaves legs and underarms and I feel it doesn’t even trim the hairs never mind remove them, I have tried both heads and both as bad as each other. Legs have been left very red and irritated. Was charged an extra 4.99 for “secure bubble wrap” to goods, for them to be delivered in a thin plastic wallet with the packaging bashed in. Not worth the money to be honest a normal cheap razor can do better.
8 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hi Mia,
I'm sorry to hear that you had a negative experience with the product. It's disappointing when you do not get the desired results with your purchase.
The Smarthavy is designed for a close shave. The inefficiency of the product may be linked to the wrong usage.
However, it's a rare case that SmartShavy is not up to the customer's expectations. We are trying to provide our customers with the best experience with our product, but unfortunately, in your case, we are not up to the mark because of some unknown reasons.
Moreover, we do not compromise on the packaging of our products and always perform quality checks before sending out the parcels to our customers.
But you don't have to worry at all; we suggest you reach out to us at our dedicated customer support with your order number to get your replacement or refund done.
Should have checked the review site first site
Should have checked the review site.
Anyway have attempted to purchase item, however had difficulty. Anyway left in basket, only to be bombarded by relentless emails.
Offered discount that don't materialise and then receive a rubbish response. Unfortunately cannot upload.Available on request.
This website reviews should be a warning!
28 februari 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hi Dear,
The system is designed to send emails to customers automatically, and you can always unsubscribe from the emails through the option at the bottom of the email that you receive.
Moreover, we do offer discounts and promotions to our customers every now and then, and I would like to request that you please reach out to our customer support if you are facing any issues in applying a discount to your order. There could be multiple reasons behind it, and we are confident that the issue will be resolved once you reach out to our customer support team at contact@smartshavy.com.
We really apologize for the inconvenience you had to face.
Very useful and good device to remove…
Very useful and good device to remove hairs..
1 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Dear!
We're all about making sure you have a positive experience overall! Thanks for the love, beautiful 💗💗
I absolutely love my SmartShavy and I’m…
I absolutely love my SmartShavy and I’m not just saying it.
As soon as you start using it the light goes on. Helps for those “hidden / more private” areas.
Easy to use and battery lasts quite some time.
Doesn’t cause any skin irritation. Really impressed.
1 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Stel, We're so glad to hear that you're loving your SmartShavy! It's great to know that it's easy to use, has a long-lasting battery, and doesn't cause any skin irritation.Thank you for being part of our family✨💖
Sometimes ok
Initially not sure.
I had to wait for a long period before delivery because of a stock issue. Then when it came it didn't work. I rang & spoke with someone (she wasn't very helpful) so I gave up & left it on one side. A few weeks passed & I came across it again. I charged it & I don't know how but it worked. I have used it on & off since & it works when it wants to. But, I like it when it does. That's why only 3 star's. I'd have preferred a better outcome from the beginning. I got it about 2022
1 maart 2023
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Paula, I am really sorry for the inconvenience you have faced. I would like to reassure you that we perform quality checks on all of our products before they are shipped out and for us, customer satisfaction is our first priority. It may have happened because the device got damaged during transit. I request to kindly reach us at contact@smartshavy.com and we will provide you with the best possible resolution.
I get itchy after shaving,but with…
I get itchy after shaving,but with snartshavy no itchy or razor rash any more
11 januari 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Felicia, Thank you for sharing your positive experience with SmartShavy! 💖We're delighted to hear that it has helped you avoid itchiness and razor rash after shaving. It is designed for an absolutely painless and smooth shave.✨
I ABSOLUTELY LOVE THIS SMART SHAVY I…
I ABSOLUTELY LOVE THIS SMART SHAVY I USE IT ALL THE TIME ITS BRILLIANT AND ITS EASY TO TAKE IT EVERYWHERE YOU GO 😀😀😀❤️❤️❤️
1 maart 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Lisa, It's fantastic to hear that you're enjoying our smart shaver! We're glad to be a part of your daily routine. Thank you for the kind words!
A pretty good experience
While there are horror stories on this site, I have had a different experience. The product arrived in a timely matter and seems to work quite well.
I haven't tried the "close shave" head yet, but will be doing so soon.
So far so good, and no complaints.
23 februari 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Gillian, We're delighted to hear that the product is working well for you 💖 and that it arrived in a timely manner. We hope the 'close shave' head will exceed your expectations too. Thank you for your support!✨💖
Found it good doing leg's and underarms…
Found it good doing leg's and underarms doesn't really work on my facial hair not sure why!
20 januari 2024
Review zonder uitnodiging
Antwoord van Smartshavy
Hey Veronica, Thank you for your valuable review and for being part of our family. I am glad that it is working well on your underarms and legs. I would like to inform you that you can use Smartshavy anywhere on your body. It is designed for your whole body. If you are facing any difficulty while using it on your face, then I request that you kindly reach out at contatc@smartshavy.com, and we will assist in the best possible way.
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