Smithfashion Reviews 

Do not use this site they sell bad fakes from China.They are nothing more than thieves and don't bother trying to get in touch with them they will totally ignore you.If you want to buy cut out the middle man and order from DH Gate

Zero stars
AVOID THESE THIEVES AT ALL COSTS
BIGGEST SCAMMERS AROUND
DO NOT ORDER FROM THESE CRIMINALS

This is a SCAM
Claims to be a UK company but says my HOKA have been shipped from China despite claiming they use Royal Mail. They have not arrived.

HOKA trainers are counterfeit. Avoid! This is a scam company operating in China.

DO NOT, REPEAT...DO NOT USE THIS COMPANY. YOU HAVE BEEN WARNED. I HAVE EXPERIENCED EXACTLY THE SAME PROBLEMS IN PREVIOUS REVIEWS. I JUST WISH I DID MY HOMEWORK BEFORE I ORDERED. I HAVE BEEN SENT POOR COPIES OF HOKA RUNNING SHOES FOR £70. NOT A MASSIVE DISCOUNT FROM THE ORIGINAL PRICE TO BE OVERLY SUSPICIOUS OF A TOO GOOD TO BE TRUE DEAL. THEY ARE NOW DODGING MY REQUESTS FOR A REFUND AND REPLYING WITH GENERIC RESPONSES. I AM NOW TAKING THIS UP WITH MY BANK TO CLAIM A REFUND AS I HAVE BEEN SENT COUNTERFEIT GOODS. SURELY ILLEGAL BUT THEY OBVIOUSLY DON'T SEE THIS. YOU NEED TO STEER WELL CLEAR OF THESE CRIMINALS.

I ordered from Smith Fashion on 17 June based on their advertised delivery time of 9–15 days. After waiting well beyond that timeframe, my order still hasn’t arrived.

When I contacted customer service, they simply told me to keep waiting, even though the tracking shows the parcel is still in China. This was surprising because their website suggests fast delivery, yet my order hadn’t even reached the UK after more than two weeks.

I was patient and gave them every opportunity to deliver within the timeframe they advertised, but that didn’t happen. I’ve now requested a refund because I no longer have confidence that the order will arrive in a reasonable time.

If you’re ordering because you expect the delivery times stated on their website, be aware that my experience was very different.

AVOID! Complete scam, ordered Hokas which are basically made of polystyrene and as fake as they come. Unfortunately did not research before buying, the website gave the illusion of a UK company. No way of cancelling your order or contacting the company.

This is a scam company.

DON'T USE THIS COMPANY

I Wish 0 was an option on trustpilot.

I ordered a pair of Hoka shoes which never arrived. I was promised that the delivery would happen but it had been delayed. Then asked for a refund and continually being told that the refund had been processed and to allow time for it to show. It's been almost a month since I was told a refund would be made and still nothing.

I've sent over 15 emails and just given a stock answer.

DON'T USE THIS COMPANY

Order item , never delivered, promised a refund, hasnt yet arrived after months of waiting, looks like I got scammed

I ordered Hoka trainer's, they are fake without a shadow of a doubt. Asked for a refund, eventually was offered a 70% refund and I could keep the trainer's. It's now been 8 weeks since they told me the refund had been processed, I have received nothing. Emailed them numerous time's and there responses are absolute rubbish. Please do not order from this site you will regret it if you do.

Just echoing everyone else - this is a scam company, PLEASE DO NOT PURCHASE ANYTHING FROM THEM. I purchased Hoka's over two months ago and have not received the shoes or the refund I have twice been assured is on it's way.

Unable to contact for a week and they have taken the money. Have to wait 15 days to report them to the bank. Not sure how they are still in business. Do not use!

Total scammers. After 6 weeks an order for Hoka 10 trainers had not arrived despite constant assurances in response to e mails and constant reference to tracking info which does not work. Resulted in my cancellation of order and request for refund. Numerous e mails saying refund had been sanctioned and would be with me after 5 then 10 the 15 days. No refund has been received after a month so I will have to go through credit card dispute procedure.
I’m probably relieved that I cancelled in view of reviews stating that products are fakes and inferior quality.

I ordered the incorrect size 3 months ago and after 6 emails I still haven’t been able to replace them. They were a gift for my sister I feel extremely disappointed and let down by this company.

I would give them a minus figure if that was possible. Goods never arrived, I chased this and customer service never give a date. I’ve asked for a refund to my credit card which has never arrived. I’m having to try and recover my money the credit card dispute process. Absolute scam artists.

Do not order from Smith Fashion / they are not based in the UK. I ordered a pair of trainers they never arrived. I’ve been chasing to get my money back for over a month now. Rubbish! Take head/ do not order from them.

Claim to be uk company ship your order straight from china but on website says shipped from within the UK.surely this is illegal.

I wish I'd done some research before ordering trainers from Smith Fashion. I had no idea they were being shipped from China. It wasn't possible to track the item, and I kept being reassured they would arrive.
After a month waiting for my order I contacted them to cancel and ask for a refund. I've now waited another 2 weeks, with several emails reassuring me that a refund is being processed, but not surprisingly nothing has appeared in my account. Please give them a wide berth.

15 emails later ...not getting my money back ....fake trainers..wanted a photo of my legit pair to compare! Wish I'd read reviews first.

Do not use. Ordered Hokas assuming UK company and quick delivery but 2 weeks later not arrived. Emailed company and they have replied with a tracking link that doesn't work. I need for holiday so now ordered from elsewhere (after much due diligence). Said I will return for refund when they arrive (if ever). Have offered me 15% back to keep. Asked for returns label to be sent and if that fails I will try bank as an obvious scam/fraud company.