Have ordered twice now from Smiths, easy to order, pricing spot on and delivery was bang on the money….infact the second order was delivered a day earlier than planned which actually suits me because... Toon meer
Bedrijf heeft geantwoord
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I’ve never experienced a company that takes on an order before providing the bill first. Their game is to provide a cheap/decent outlay for goods, then take on the order without providing charge... Toon meer
Bedrijf heeft geantwoord
Over the course of this year I’ve ordered several different products from Smiths on multiple occasions. Every time, without fail, the goods have been excellent and their customer service is second to... Toon meer
Bedrijf heeft geantwoord
Having first checked that the goods could be delivered within 2 days for a time critical use, the order was placed. When the goods did not arrive I chased up with Smiths. The manager repeatedly chased... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A Timber Merchant You Can Trust! Smiths Timber Merchants Ltd based in Newark has been established since 1862, specialising in selling timber and other building material. We offer free local delivery with no minimum order amount! We’ll deliver your order just where you want it! straight to your home, or to a neighbour, whatever’s easiest for you. Just let us know when you order. (Excludes 60L Compost, 20L Top Soil, 50L Bark & 40L Farmyard Manure) Need things cut to size, no problem. We have a workshop on site to get it right for the job. You can place your order online, have us approve it and either collect or get it delivered. We Also offer mail order on some of our fantastic products. Simple and efficient. Get started today!"
Contactgegevens
Appleton Gate, NG24 1LJ, Newark, Verenigd Koninkrijk
- 01636702573
- tom@smithstimber.co.uk
- smithstimber.co.uk
4,5
Uitstekend
78 reviews
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Free local delivery!
Super, friendly service with free local delivery even for my small order. Delivered early on the specified day. Will definitely use again!
27 juli 2025
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Great customer service
We were looking for a specific gate and side panel and found just what we wanted online at Smiths. Messaged to ensure they were in stock as we needed asap. Tom messaged straight away to confirm they were so we ordered them. The delivery arrived even before an email advising they were on the way!
Our contractor arrived to install them and sadly there was a part missing from the latch accessory. I messaged Tom to advise and he immediately offered a refund to cover the cost of latch which was so much easier than having to wait for a replacement and pay for another day of installation charge
Problems obviously do occur but I was very impressed with Tom’s service and professionalism.
Would absolutely recommend them
29 juli 2025
Review zonder uitnodiging
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Brilliant communication no hassle…
Brilliant communication no hassle delivered on time fences brilliant thank you
25 mei 2025
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Exceptional customer service
Having first checked that the goods could be delivered within 2 days for a time critical use, the order was placed. When the goods did not arrive I chased up with Smiths. The manager repeatedly chased up the delivery agents but when all hope was gone he jumped in a wagon and delivered them himself. All the way from Newark to Birmingham. Never before experienced such dedication. Thank you Robert.
5 juni 2025
Review zonder uitnodiging
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Great service A*
Great service, really quick turn around and delivery! Will definitely be using this company again for my MDF! Thanks soo much!
26 mei 2025
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Reliable and friendly
Ive been using Smiths Timber for a few years. They are always really helpful and deliver my order with no issues.
26 april 2025
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Always good service!
Always friendly and happy to give advise. The delivery service is brilliant and prices compare well to other places. Would highly recommend.
27 maart 2025
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Great service
Very quick free delivery. Very polite helpful staff, I would order from you whenever I need garden supplies. Thank you.
27 maart 2025
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Confirm the order for Monday after 9am…
Message on friday Confirm the order for Monday after 9am waited all day no timber no reply to my message not professional at all could have message me saying can't do it or something like that price change when message them so except that Tuesday got back to me tried charging more so cancelled the order
24 maart 2025
Review zonder uitnodiging
Antwoord van smithstimber.co.uk
Thank you for your review.
We apologise that our customer service wasn’t up to your expectations.
Due to being a Small family business, we only have a limited amount of staff resources available.
We appreciate your feedback and have taken onboard your comments
Unscrupulous hidden charges
I’ve never experienced a company that takes on an order before providing the bill first.
Their game is to provide a cheap/decent outlay for goods, then take on the order without providing charges for delivery. Extortionate delivery charges are then added post-order, massively inflating the price to be paid.
I cancelled the order clearly, after being charged over twice as much for delivery as the goods themselves! Delivery was £117.60. Delivery from other sites that actually quote their charges…£30.
18 maart 2025
Review zonder uitnodiging
Antwoord van smithstimber.co.uk
Thank you for your review.
Due to the nature and variation of our products. We are unable to provide once price fits all delivery charge so have taken the decision to price on an order by order bacis. These charges are calculated and base on size and weights of orders.
Due to being a Small family business, we use various couriers to delivery nationwide as well as our own vehicles depending on the order.
We appreciate your feedback and have taken onboard your comments .
Thank you for listening
I only found out your delivery fees after I had to order the product and setup an account, and then it was way to expensive. Waste of my time.
I feel I have to add this, as after my message above, Smiths Timber messaged saying: "Thank you for your review. We appreciate your feedback and have taken onboard your comments." I was very impressed by this, and thank you for being open to feedback. I have adjusted my score to 4. Well done :)
22 februari 2025
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciate your feedback and have taken onboard your comments .
Delivered when advised
Delivered when advised
Driver dropped the bags without any problem just where I wanted
Excellent service from Smiths as before
Will definitely be ordering again
24 februari 2025
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Brilliant service as always and happy…
Brilliant service as always and happy to place the delivery where it is needed
22 februari 2025
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Antwoord van smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Antwoord van smithstimber.co.uk
Thank you for your review. We apricate your custom & business
Good service
Easy to use website chaps who delivered the timber really nice friendly and helpful
25 januari 2025
Antwoord van smithstimber.co.uk
Thank you for your review. We apricate your custom & business
The price and fiendly and local supplyer
my experiance is that they are polite friendly and profesional easy to talk to and understand ordering of line i found easy delivery good and promp and friendly drivers
31 december 2024
Antwoord van smithstimber.co.uk
Thank you for your review. We apricate your custom & business
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