Smoke Cartel Reviews 

This company is wonderful. The products are great not cheap like other places. And the customer service is absolutely wonderful. Every question I had was answered very quickly and by some very polite people. Will definitely be ordering from them again soon.

The customer service reps I spoke with were kind, helpful, and made the replacement process very easy. The chat function worked well and I did not have to jump through any hoops. I have never had an item arrive broken before and feel that the situation was remedied quickly and to my satisfaction. I will definitely be recommending Smoke Cartel to my friends and will continue to be a loyal customer. Thank you so much!

excellent company great customer service wonderful products reliable too!

I received a broken bong and notified smoke cartel staff asap and provided them with pictures and with no hesitation their wonderful staff took care of everything an stayed in contact via email of the process that's something alot of companies don't do but smoke cartel staff was right there from start to finish so thanks again smoke cartel wonderful staff I'll be ordering again soon 😀 👍🏿👌🏿

The right product at the right price. The site is easy to navigate and read reviews to help you decide exactly what you want with an excellent knowledge base.

I had made a purchase with multiple items, received the order professionally packaged and not damaged. When going through my order I was questioning the banger that was sent, but after talking with i believe his name was Adrian, he informed me that the banger was the correct one and I was surprised because it was the one I was not expecting. Very happy with my purchase and happy with the professionalism of the people at smoke cartel.very pleasant experience and will buy through them again. Please shop here you will not be disappointed. J.p

They never fulfilled my order. I paid for things I never got.

So they reached out and actually made it right.

Fast shipping and great customer service

Quick responses from customer service is always a positive experience especially when they go the extra mile for you. Very helpful in finding products that work well with my vaporizers. Their accessories and products are extensive and prices are excellent!

Have made several purchases with Smoke Cartel with a excellent experience each purchase....no complaints here
I definitely recommend them , huge selection... always fast shipping

Fairly painless. I appreciate their attention to detail and their vast array of products to choose from but I think they could do better when it comes to their responsiveness to their customers.

What a fantastic product had issue with a delivery was made right just waiting on shipment. My new dab rig the pulsar French press is everything and more absolute monster for a great price and would reconnend to many others.

Smoke Cartel has great packaging, my package came super secured and safe. They also work with you i had an error with the address i put in so i just emailed them and got a response within 24 hours fixing my original problem.

​I had a fantastic experience here! The customer service was absolutely awesome—everyone went above and beyond to be helpful, friendly, and attentive. It’s rare to find such a dedicated team, and I highly recommend them to anyone looking for top-notch service. Will definitely be back!

Customer Service Review:

i ordered a new peak puffco and hot knife, although my order hasn’t arrived so i can’t do review on the product yet i’ll come back and edit this once i do but i just wanted to share my experience with customer service. They are very professional and fast i was kept well informed about my order and they answered all my questions through a chat you can make on the site to get connected with an agent. good experience so far.

Delivery Service Review:

okay update it just shipped today (tuesday) so they also have fast delivery service :) i ordered june 6 it only took them 3 days to ship and usps saids it will arrive june 12.

Product Review:

going to wait for it to get here and will do a final review on product once it arrives.

Excellent communication from company (one of my orders was out of stock. I was contacted right away and received an immediate refund. Great prices and super fast shipping. Tracking provided. Excellent!

Anytime i order something, it comes correct. Except one time a bong o ordered was missing the bowl and they quickly sent me one. Great customer service. Never had anything show up broken. Always great deals to be found. I'm a budget spender in life and their "cheap bongs" section had been amazing. Thanks SC

Great stuff, great deals, great customer service.

Experience was nice. Waiting on the next themed box. So that I can continue my subscription