Ordered last week and still haven't had my.product. DHL, we're meant to deliver it last Friday and had to redirect to a collection point (their own depot) to be told that van won't be in to Sun ni... Toon meer
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Lees wat reviewers zeggen
Im a rwgular bjyer and all items ive bought have been legit and some great itemd like the dab x £7.99 for eaxtracts only like a pipe /vaoe great things,thanks Smokers choice alwags spot on
Absolutely BRILLLIANT company!!! I ordered some 18650 batts this order time round; unfortunately the ones i ordered werent in stock so i was sent a pari of slightly more expensive ones instead......... Toon meer
Always on time never any mistakes even had a 11.58am order delivered in 24h 10/10 good guys very helpful
Bedrijfsgegevens
Over Smokers Choice UK Limited
Geschreven door het bedrijf
Welcome to Smokers Choice UK –
Smokers Choice UK is your one-stop shop dedicated to delivering premium glass bongs, vaporizers hand pipes, dab rigs and other amazing counterculture tools. From hemp goods to herb grinders, travel pouches to butane torch lighters, we have the gear to make the perfect heady experience!
We stock the biggest names you’ve come to expect from the world’s finest headshop. We stock fantastic supplies to make your night go off with a bang, whether for small or large gatherings.
Smokers Choice UK is proud to supply our own brand of glass water pipes and many more accessories including ashtrays, smoking pipes and E-Liquids!
explore more
vapes
pods kit
TERPENES
SMOKERS CHOICE
Geschreven door het bedrijf
- WE SELL BEST QUALITY VAPES
SMOKERS CHOICE
TOP BRANDS TOP FLAVOURS WITH BEST DISCOUNTS
VISIT - www.smokers-choiceuk.co.uk
Contactgegevens
3 Market Street, ST16 2JZ, Stafford, Verenigd Koninkrijk
- 07310911994
- info@smokers-choiceuk.co.uk
- smokers-choiceuk.co.uk
SMOKERS CHOICE UK
4,0
Goed
432 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Best h510 shop in uk
Best h510 shop in uk
Cheapest prices
Best carts
No complaints ever
Amazing support
31 januari 2026
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
Great company ⭐️⭐️⭐️⭐️⭐️
Great company, used them for years never had an issue ⭐️⭐️⭐️⭐️⭐️✅😊
11 februari 2026
Review zonder uitnodiging
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
The pens don’t even work tried 3 they…
The pens don’t even work tried 3 they charge but don’t do anything and says if I have opened box I can’t get refund even if faulty lol!
29 januari 2026
Wrong product received
Wrong product received
Called their number but was denied a return
13 januari 2026
Antwoord van Smokers Choice UK Limited
I would like to sincerely apologise for the incorrect order you received and for the frustration and inconvenience this situation has caused you.
You were advised to return the items with the assurance that the correct order, along with additional items to compensate for the postage, would be sent. It is unacceptable that after returning the goods, you have had to chase this matter through multiple emails and phone calls without resolution. Having to consider a chargeback and contact Trading Standards is certainly not the experience we want any customer to have.
We fully understand how time-consuming and unnecessary this has been for you, and we are very sorry for the stress and inconvenience caused.
Wrong order sent and now suffering
Wrong order sent. Spoke to George and he said to send back and he would send correct order together with some extra items to compensate for the postage. Returned items and despite many emails and calls, I now need to activate chargeback on my card for the £65.00 and file official complaint with trading standards. Very time consuming and not necessary.
This speaks for itself.
12 december 2025
Antwoord van Smokers Choice UK Limited
I would like to sincerely apologise for the incorrect order you received and for the frustration and inconvenience this situation has caused you.
You were advised to return the items with the assurance that the correct order, along with additional items to compensate for the postage, would be sent. It is unacceptable that after returning the goods, you have had to chase this matter through multiple emails and phone calls without resolution. Having to consider a chargeback and contact Trading Standards is certainly not the experience we want any customer to have.
We fully understand how time-consuming and unnecessary this has been for you, and we are very sorry for the stress and inconvenience caused.
I have received great service from this…
I have received great service from this company, Sid and George couldn’t have been more helpful, I will definitely use this company again.
5 februari 2026
Review zonder uitnodiging
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
I'll be a regular that's for sure 👌🏻👌🏻
20 januari 2026
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
Package did not land
12 januari 2026
Antwoord van Smokers Choice UK Limited
We sincerely apologize that your package did not arrive on time. Unfortunately, the delay was caused by an issue with our delivery partner. We truly regret the inconvenience this has caused you. Please rest assured that we are following up with them to ensure this does not happen again. Thank you for your patience and understanding.
Incorrect size supplied
⛔️ Incorrect size supplied, denial of error, and unacceptable conduct⛔️
I ordered a box of RAW Ethereal Kingsize papers from SmokersChoice Ltd, along with a grinder. I have purchased RAW Kingsize papers for decades and am very familiar with their sizing. Over the years I’ve used different RAW variants (silver, black, etc.), all consistently Kingsize.
To clarify, RAW Ethereal is a newer RAW range, but it is the same product line, produced in different sizes — including Kingsize and Classic. These sizes are clearly labelled, different in length, and priced differently.
When my order arrived, the papers supplied were RAW Ethereal Classic, not Kingsize. This is the same product in the wrong size, and at a lower cost than what was ordered and paid for.
When I contacted the shop:
• The first call was abruptly ended.
• On the second call, I was asked to send photos of the order and the incorrect item, which I did immediately while still on the phone.
• Despite being shown clear photographic evidence, I was repeatedly told the items were “the same”, which is incorrect — they are the same product but a different size and cost.
• I was spoken over, accused of shouting (I was not), and the error was denied rather than addressed.
I also explained that I am disabled and cannot physically drop items off for return. I was told to “just send it” and promised postage reimbursement, despite the company already denying the mistake — leaving me with no confidence this would be honoured.
When I stated that I would escalate the matter with my bank if it could not be resolved properly, the call was terminated.
This experience involved supplying the wrong size, refusing to acknowledge an obvious error even when evidence was provided, and extremely poor customer handling. I would advise others to be cautious when ordering from this retailer and to be prepared to escalate through their bank if a straightforward issue is not resolved.
8 januari 2026
Review zonder uitnodiging
Antwoord van Smokers Choice UK Limited
We are writing to sincerely apologise for the experience you had with your recent order from SmokersChoice Ltd. After reviewing the details you provided, it is clear that we did not meet the standard of service you are entitled to, and for that we are genuinely sorry.
First and foremost, we acknowledge that the incorrect size of product was supplied. You ordered RAW Ethereal Kingsize papers, and RAW Ethereal Classic papers were sent instead. While these products are from the same range, they are distinct sizes, clearly labelled, and priced differently, and you were correct to raise this as an error on our part.
We also apologise for the way this issue was handled when you contacted us. Ending a call abruptly, dismissing your concerns despite photographic evidence, and repeatedly stating that the items were “the same” was incorrect and unacceptable. The failure to acknowledge a clear mistake only added to your frustration, and we take responsibility for that.
In addition, we regret the manner in which our staff communicated with you. Speaking over you, accusing you of shouting, and terminating the call when you expressed your intention to escalate the matter was unprofessional and does not reflect the level of customer care we expect to provide.
We further apologise for not giving appropriate consideration to your disability. Asking you to return the item without offering a clear, accessible solution — while simultaneously denying the error — understandably caused you concern about reimbursement. This should have been handled with far more care and clarity.
Highly recommend
Arrived very quickly considering it was over Christmas/new year period , packaged well and a good price would definetly recommend .
24 december 2025
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
Smokers choice 10/10
After a problem with DHL talked to the boys at smokers choice all fixed
And a new delivery was send back out boys were very helpful
Great value for money for the carts for my vape
Definitely recommend these guys
Excellent Customer Service 10/10
4 december 2025
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
No stars as wen I buy odlff u u take my…
No stars as wen I buy odlff u u take my money than say its out of stock
1 december 2025
Antwoord van Smokers Choice UK Limited
We’re very sorry for your experience and for the frustration this caused. We understand how disappointing it is to place an order, have payment taken, and then be informed that the item is out of stock. This is not the level of service we aim to provide. Your feedback is important to us, and we sincerely apologize for the inconvenience. Please contact us directly so we can resolve this for you as quickly as possible.
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
Antwoord van Smokers Choice UK Limited
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we can’t wait to welcome you back soon!"
: )
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