SMS.to Reviews 

Can't even login now. Try to reset password, no emails comes up. "Try to login, got an error Login failed due to error 2001".

Fail service, beware.

I registered for an account with Telxi (the enterprise voice/SIP brand operated directly by Intergo Telecom Ltd, the parent company behind SMS.to) to set up a low-volume, inbound SIP trunk for home use. Because I live in a basement flat with zero mobile signal, a wired VoIP connection is my only reliable method for receiving calls.

I fully completed and passed their strict identity verification via Sumsub and submitted all necessary service orders. Despite being a fully verified, legitimate user seeking a single £1.00/month line, my onboarding was repeatedly blocked by a support engineer named Sebastian.

Rather than conducting a genuine engineering review of my connection, the support team subjected me to rapid, textbook lectures on network jitter and bufferbloat. In my opinion, these responses appeared to be generated by an AI assistant rather than a human engineer. They asserted that my basement location would cause network connectivity issues—completely ignoring the basic technical fact that a basement blocks wireless cellular signals, not a physical, hardwired 273 Mbps fibre broadband connection.

The underlying product or network itself might be completely fine, but you run a high risk of being held hostage by highly irrational support staff. Alarmingly, their internal escalation system lacks any real oversight; when I filed a formal complaint about this engineer's obstructive behaviour, their ticketing system simply routed the complaint straight back to the exact same agent I was complaining about.

As an autistic individual, I found their rigid, pedantic, and argumentative communication style incredibly difficult to navigate. A stable landline is a necessary accessibility requirement for me, yet they refused to make any reasonable adjustments to facilitate my onboarding.

When I formally escalated the matter further and requested a GDPR Subject Access Request (SAR), their immediate reaction was to close my active support tickets, terminate my account, and issue a refund rather than address their systemic customer service failures.

If you are a developer, an independent user, or neurodivergent, be warned: this group (Intergo Telecom / SMS.to / Telxi) will happily harvest your sensitive KYC data, only to arbitrarily deny you service and shut down your account the moment you challenge their support staff's technical claims. Truly shocking customer service.

They automatically declined my sign up, had to contact support for which every time I wrote an email there was 1 day delay for the messages, once they thought they had resolved the problem closed the ticket but the same issue prevailed. Had to contact again where they asked for personal information just to verify the initial sign up which did not require any of that information.

I've created a new account and I tried to send a test SMS, but it did not work; the message never arrived. Support said they were looking into it. They asked their provider, and it's been a month or more since this happened. I've never heard back from them. This is really an unreliable service.

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After Reply:

You should be ashamed to come here playing that role. I'm waiting for a reply to my ticket for months. Please find another business that doesn't involve client support, because you're really bad at this.

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Last reply:
I never received any email or reply regarding this. You are not only incompetent but also a liar. All the reviews on Trustpilot about your product are true. 0 stars, mediocre and untrustworthy.

I’ve been trying to reset my password for over two months. The support team keeps sending me a password reset link that expires in one hour, but the link never works.

I’ve explained the issue several times, but nothing has been fixed. Very poor support and frustrating experience.

I paid $50 to SMS.to for a bulk SMS campaign and had a truly disappointing experience. I launched a campaign that cost $25, and not a single SMS was delivered to the intended recipients. There was no clear explanation excepted that the process was being reviewed. Bespoke review taking weeks and their support offered minimal assistance.

To make things worse, when I requested a refund for the remaining $25 credit that was unused, they only refunded $15 — without a clear reason or justification.

This experience was both frustrating and unprofessional. I lost money, time, and trust in this platform. I would strongly advise others to avoid using SMS.to, especially for important campaigns. Poor delivery reliability and partial refunds are simply unacceptable in this space.

They shut down their fax service and then refused to refund a few dollars of credit I had remaining in my account.
I did all the research and work to find the means that would have enabled them to easily do that free or at a cost of only a few cents, but all I got was every excuse in the book for why they would not refund what belonged to me after they cut off the service I paid for.
Cheats who are to be avoided and who do not have the good sense to know bad reviews are more costly than a few dollars that did not belong to them.
I was just reminded to leave this review after they contacted me to say my SMS account will now also be suspended.
These people are about as useful as a chocolate teapot.
Update 20/05/2024: Reply noted. I am happy with my review as it stands. I would have left it for Intergo Telecom, the overall controlling corporate entity, if it had an active profile here. I gave you a chance to be reasonable and refund my funds after you discontinued the fax service, but you baulked at the chance and concocted excuses.

i have registered with sms.to
unfortunately its the most inconvenient platform
they kept us on hold for a whole day then they just said we don`t understand what exactly you do so we answered they still didn`t get it
i told them we`re ready to provide you with all registry certificates needed but it was useless

Great service and fast response!
Thank you so much for resolving the problem so quickly!

I received a very quick response and the representative that was helping me was very friendly and attentive

A reliable partner. Sending SMS messages via API with no problems. The developer documentation is very helpful.

Fast service
Great prices
Amazing overall

Very good service, prices and support

They have the greatest service of all! Very fast and reliable indeed! I highly recommend them.

Professionals, top service providers, great prices, prompt and effective support.

The most trustworthy provider that we can work with, credibility, honesty and professionalism is what describes them best... highly recommended

I spoke to a great person which took care all my needs. Quick and attentive responses. Great value!

Easy to use, without issues and cheap!