Μία από τις πιο αξιόλογες εμπειρίες η συνεργασία με την τράπεζα Snappi! Άψογη η εξυπηρέτηση πελατών!! Άμεση ανταπόκριση και επίλυση ενός θέματος που είχε προκύψει, με ευγένεια και σωστή ενημέρωση. Ευέ... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have no words to describe snappi, i can not believe that this bank is indeed greek. With no subscriptions i have up to 2,5% intrest on my savings account whilst my money are open to withdraw at any... Toon meer
Bedrijf heeft geantwoord
Ότι χειρότερο! Σου υπόσχονται προσφορές και επιτόκια και μετά αναιρούν τις προσφορές τους και δεν παίρνεις μια. Σαν να μην τρέχει τίποτα. Συγκεκριμένα έδιναν προσφορά 10% cashback στο Release Athens.... Toon meer
Bedrijf heeft geantwoord
Nice looking, easy to roam around and to understand Costumer Service is really helpful but no that quick-responding. Also, transfers may take up to 5 working days to complete
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Snappi is Greece’s first neobank licensed by the European Central Bank, built to redefine what everyday banking can feel like in Europe. Publicly launched in September 2025, Snappi combines the trust and security of a regulated bank with the simplicity, speed, and human-centered approach of the world’s leading fintechs. Designed as a fully digital primary bank, Snappi offers a seamless banking experience with Greek IBAN accounts, instant onboarding, zero fees on foreign currency transactions, 24/7 live customer support in Greek and English, and products tailored to real everyday financial needs. But Snappi’s ambition goes beyond digital convenience. The company is building a new generation financial ecosystem focused on financial wellbeing, accessibility, and intelligent banking experiences. Through the Snappi Fintech & AI Lab, Snappi collaborates with academia, behavioural scientists, and technology experts to explore next-generation credit assessment, AI-driven financial guidance, and more inclusive banking models. Headquartered in Greece with a growing international team, Snappi also launched the Snappi Hub in the heart of Athens — a community and thought leadership space connecting fintech, entrepreneurship, culture, and financial empowerment. In less than a year after launch, Snappi surpassed 100,000 onboarded customers while maintaining exceptional product velocity and community engagement. Snappi believes the future of banking will not be defined only by technology, but by trust, empathy, intelligence, and the ability to create more meaningful financial lives for people.
Contactgegevens
3,6
Gemiddeld
163 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
very slow app
very slow app. bad design app
bad customer communication, bad customer support
limits on money transfers
delay on cashback
positives: sometimes cashback , transactions on foreign coins with no fees, polite personnel
23 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear George,
Thank you for taking the time to share both the positives and the negatives of your experience.
We can see that, despite some things you value in Snappi, the speed and overall app experience have clearly affected your trust in us. In everyday banking, speed is not a detail, it is essential.
You may wish to try the latest version of the Snappi app, as it includes important improvements that may enhance your experience.
Your comments on design, communication, support, transfer limits, and cashback delays are also valuable for us. If you are willing to share a few more details, please contact us at customer@snappibank.com with “Trustpilot review” in the subject line, so we can better understand your case and look into it more closely.
Best wishes,
The Snappi Team
Friendly bank with online immediate…
Friendly bank with online immediate options. Hope more features will be added soon
22 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Leonidas,
Your feedback is right on point. Thank you!
Friendly, immediate, and always evolving - that is exactly the direction we are working towards.
Thank you for your trust,
The Snappi Team
Terrible experience
Terrible experience. I had an issue with my iris payment, i never received my money even though i called multiple times and i sent receipts of the transactions. Im never trusting snappi again, sorry.Some people at the phone center are actually helpfull though.
19 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Florika,
We’re truly sorry to hear about your experience.
An unresolved IRIS payment issue is something we take very seriously, especially as you have already contacted us multiple times and shared transaction receipts.
We also appreciate that, despite your frustration, you still recognised some of our phone support team as helpful.
Please note that, for security reasons, before any transfer is completed, the app displays a confirmation screen with the recipient’s details so customers can review them before giving final approval.
That said, we fully understand that this does not lessen the inconvenience you experienced.
If your case remains unresolved, we would be grateful for the opportunity to review it once again.
Please contact us at customer@snappibank.com with “Trustpilot review – IRIS payment” in the subject line, so our team can identify your case, review the receipts already provided, and contact you directly.
Best wishes,
The Snappi Team
Promising neobank with strong foundations and attractive savings rate
I opened an account with Snappi Bank a few weeks ago and overall I’m satisfied with the experience. As Greece’s first ECB-licensed digital bank (backed by Piraeus Group), it gives me confidence in terms of security and legitimacy.
What I really liked:
Fast & easy onboarding: Completed the entire process in just a few minutes from my phone. Got my Greek IBAN immediately.
Greek IBAN + local compatibility: Works perfectly with IRIS payments, DIAS, bill payments, and all usual Greek banking needs.
Zero or low fees: Very transparent pricing with free or very low-cost transfers and daily operations — no nasty surprises.
Modern daily features: Clean app design, instant notifications, virtual and physical cards, and everything feels contemporary.
Full ECB license & security: Knowing my deposits are protected by TEKE gives peace of mind.
Savings Account with 1% interest: They offer a flexible savings account with 1.0% annual interest on balances from €1 up to €100,000. Interest is calculated daily and credited monthly, with full liquidity (no lock-in period) — much better than the average deposit rates in Greece.
Areas for improvement:
Some features still feel incomplete. The app is functional for basic daily use, but it’s clear they are still building out the full experience.
Overall, Snappi is a solid choice if you want modern digital banking with proper licensing, local functionality, and a decent savings rate. I’ll continue using it and expect it to get even better as they mature. Support has also been responsive when I needed help.
23 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Christos,
Thank you so much for taking the time to share such a thoughtful and thorough review.
What makes it especially meaningful is that you recognise both the strength of what is already there and the fact that Snappi is still evolving. That is exactly the journey we are on: building a fully digital bank step by step, while earning our customers’ trust along the way.
We’re very grateful to have you with us at this stage.
If you’re in Athens, we’d be delighted to welcome you to the Snappi Hub and hear what you would most like to see next.
All the very best,
The Snappi Team
Eine von beste online Banken
Sehr gute Service alles ,kostenlos,2 Punkte sind in minus immer noch Kunde außerhalb vom Griechenland, die können nicht Kunden werden soviel ich weiß, und bei der Überweisung ist immer noch der BIC selbe zu suchen Statt automatisch zu fugen der App selbst wenn du schreibst der IBAN ….sonst eine von der beste online Bank wo ich kenne in Europa 😎🇬🇷
23 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Ioannis,
We don’t think anyone has said this publicly quite like you have. Thank you so much for your generous words.
Being described as one of the best online banks in Europe feels fantastic and also gives us an even greater sense of responsibility.
We are working on expanding access beyond Greece, and we hope to share positive news when the time is right.
And on the BIC point: we completely agree. It should be simpler.
Kind regards,
The Snappi Team
Very bad experience
Very bad experience. The app keeps disconnecting you and to reconnect is a very painful process. Transferring larger amounts is completely impossible which means that if you want to transfer a moderate amount to another bank you have to make a lot of small transfers.
Their claim that you speak to people in customer service is completely false, I waited hours on hold without being able to speak to anyone. When frustrated I left a message for them to call me back, absolutely no one contacted me.
23 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Dim,
Thank you for sharing your experience with us.
We’re truly sorry that app access, transfer limits, and the support experience left you so frustrated. Negative feedback is not easy to read, but it is often the most useful in showing us where we need to do better.
You may wish to try the latest version of the Snappi app, as it includes important improvements that may enhance your experience.
Regarding transfer limits, we understand that they may sometimes feel inconvenient. At the same time, they are an important security measure designed to help protect our customers and their funds, reduce fraud risk, and maintain a safe digital banking environment.
We’re also sorry that you were unable to reach our support team and did not receive the callback you requested. Please contact us at customer@snappibank.com with “Trustpilot review” in the subject line, so our team can identify your case and look into what happened.
Best wishes,
The Snappi Team
Don't believe them
I full my car with petrol, I prefered to pay with Snappi. Location, Albania. Lek the currency of Albania is stronger than euro. I hope to pay less but when I saw my card situation, Snappi takes my 5 more euro, all lies. In every payment always takes me more. I tell you again lek is stronger than euro. So don't believe them.
21 mei 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Petros,
Thank you for sharing your experience. We’re sorry to hear that the final amount charged was different from what you expected.
We would like to clarify that Snappi does not charge foreign currency conversion fees on card purchases. For transactions made in a currency other than euro, the conversion is applied based on the relevant Mastercard exchange rate.
When travelling, the amount first shown at the time of authorization may sometimes differ from the final amount posted to your account. This can happen because the exchange rate is applied when the transaction is settled by the merchant, and exchange rates may change between authorization and settlement.
We understand how this can be confusing, especially when paying abroad.
If you would like us to review the specific transaction, please contact our Support Team so we can look into it for you.
Best wishes,
The Snappi Team
Great neobank
This bank app is easy to use, offers very attractive interest rates, and provides excellent customer support.
23 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Ippokratis,
Thank you so much for this.
In just one sentence, you captured so much of what we are working to build at Snappi.
We’ll make sure your words reach the teams behind the experience.
Much appreciated,
The Snappi Team
Intrested in problems
23 mei 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Nikolaos,
Thank you for taking the time to leave us a review.
We completely agree — Snappi is good, and there is still room to make it even better. It seems we’re very much on the same page.
Best wishes,
The Snappi Team
Εξυπηρέτηση και ταχύτητα στις συναλλαγές
Μπορώ με ασφάλεια και χωρίς άγχος να κάνω τις αγορές και πληρωμές μου σε
άπειρα σημεία εντός και εκτός χώρας
14 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Αγαπητέ Γιάννη,
Εξυπηρέτηση, ταχύτητα και ασφάλεια — όλα σε μία αξιολόγηση. Σε ευχαριστούμε!
Το μόνο που μας άφησες να αναρωτιόμαστε είναι τι χρειάζεται ακόμη να κάνουμε για να κερδίσουμε και το πέμπτο αστέρι. Ελπίζουμε να καταφέρουμε να σε εκπλήξουμε ευχάριστα πολύ σύντομα. 🙂
Με εκτίμηση,
Η ομάδα της Snappi
Σε ελάχιστα λεπτά είχα στο λογαριασμό…
Σε ελάχιστα λεπτά είχα στο λογαριασμό μου 1000€, τα οποία αποπληρώσει σε ε μηνιαίες δόσεις, με 30€ έξοδα δανείου.
21 januari 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Customer,
These three words made us smile. Thank you so much!
Best wishes,
The Snappi Team
Great banking experience!
10 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Dimitris,
Thank you for sharing this with us and the Trustpilot community.
“Great” means a lot, especially because we can still see so many ways to become even better.
Best wishes,
The Snappi Team
Antwoord van Snappi Bank
Αγαπητέ πελάτη,
Χαιρόμαστε πολύ που μέχρι στιγμής η εμπειρία σου με τη Snappi είναι θετική.
Το «πολύ καλή» μάς δίνει έναν λόγο να χαμογελάμε, αλλά και ένα κίνητρο να συνεχίσουμε να βελτιωνόμαστε. Ελπίζουμε σύντομα να κερδίσουμε και το πέμπτο αστέρι σου. 🙂
Με εκτίμηση,
Η ομάδα της Snappi
So far so good
23 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Lefteris,
“So far, so good” is something we’re very happy to hear.
Building a bank from scratch is quite a journey, and we’ll keep working to make sure there is more and more good ahead.
Best wishes,
The Snappi Team
Πολύ απλή και εύκολη digital τράπεζα
Πολύ απλή και εύκολη digital τράπεζα . Λέω τράπεζα γιατί έχει επίσημη τραπεζική άδεια από την Τράπεζα της Ελλάδος .
Ωραίο future αυτό του σύντομου δανεισμού
23 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Αγαπητέ Στυλιανέ,
Σε ευχαριστούμε πολύ για την εμπιστοσύνη που δείχνεις στη Snappi.
Συμφωνούμε απόλυτα — το μέλλον θα δείξει και εμείς θα συνεχίσουμε να εργαζόμαστε καθημερινά, ώστε να αποδεικνύεται ότι έκανες τη σωστή επιλογή.
Με εκτίμηση,
Η ομάδα της Snappi
Γειά σας είμαι ήδη πελάτης.Δεν έχω…
Γειά σας είμαι ήδη πελάτης.Δεν έχω κάποιο πρόβλημα με την λειτουργία της εφαρμογής, ο προβληματισμούς μου είναι για την πολιτική του marketing δεν μπορεί να δίνεις προνόμια σε καινούργιους πελάτες και να μην επιβραβεύεις με κάποιο τρόπο και τους παλιούς.
17 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Αγαπητέ Tom,
Σας ευχαριστούμε που μοιραστήκατε μαζί μας την ειλικρινή σας άποψη. Χαιρόμαστε επίσης πολύ που η εφαρμογή λειτουργεί καλά για εσάς.
Κατανοούμε το σχόλιό σας. Οι υφιστάμενοι πελάτες μας είναι εξαιρετικά σημαντικοί για εμάς και δεν θέλουμε σε καμία περίπτωση η εμπιστοσύνη και η αφοσίωσή τους να περνούν απαρατήρητες. Παράλληλα με τις προσφορές για νέους πελάτες, υλοποιούμε και ενέργειες για τους υπάρχοντες πελάτες της Snappi, όπως προσφορές cashback, διαγωνισμούς, το Lucky Bills και το Save & Win.
Ίσως αξίζει να ελέγξετε αν έχετε ενεργοποιήσει τις ειδοποιήσεις marketing στην εφαρμογή, καθώς μέσω αυτών ενημερώνουμε τους πελάτες μας για πολλές από αυτές τις ενέργειες. Φυσικά, μπορείτε οποιαδήποτε στιγμή να τις απενεργοποιήσετε αν θεωρήσετε ότι είναι περισσότερες από όσες επιθυμείτε.
Ελπίζουμε να σας εκπλήξουμε ευχάριστα στο μέλλον.
Με εκτίμηση,
Η Ομάδα της Snappi
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