Μία από τις πιο αξιόλογες εμπειρίες η συνεργασία με την τράπεζα Snappi! Άψογη η εξυπηρέτηση πελατών!! Άμεση ανταπόκριση και επίλυση ενός θέματος που είχε προκύψει, με ευγένεια και σωστή ενημέρωση. Ευέ... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have no words to describe snappi, i can not believe that this bank is indeed greek. With no subscriptions i have up to 2,5% intrest on my savings account whilst my money are open to withdraw at any... Toon meer
Bedrijf heeft geantwoord
Ότι χειρότερο! Σου υπόσχονται προσφορές και επιτόκια και μετά αναιρούν τις προσφορές τους και δεν παίρνεις μια. Σαν να μην τρέχει τίποτα. Συγκεκριμένα έδιναν προσφορά 10% cashback στο Release Athens.... Toon meer
Bedrijf heeft geantwoord
Nice looking, easy to roam around and to understand Costumer Service is really helpful but no that quick-responding. Also, transfers may take up to 5 working days to complete
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Snappi is Greece’s first neobank licensed by the European Central Bank, built to redefine what everyday banking can feel like in Europe. Publicly launched in September 2025, Snappi combines the trust and security of a regulated bank with the simplicity, speed, and human-centered approach of the world’s leading fintechs. Designed as a fully digital primary bank, Snappi offers a seamless banking experience with Greek IBAN accounts, instant onboarding, zero fees on foreign currency transactions, 24/7 live customer support in Greek and English, and products tailored to real everyday financial needs. But Snappi’s ambition goes beyond digital convenience. The company is building a new generation financial ecosystem focused on financial wellbeing, accessibility, and intelligent banking experiences. Through the Snappi Fintech & AI Lab, Snappi collaborates with academia, behavioural scientists, and technology experts to explore next-generation credit assessment, AI-driven financial guidance, and more inclusive banking models. Headquartered in Greece with a growing international team, Snappi also launched the Snappi Hub in the heart of Athens — a community and thought leadership space connecting fintech, entrepreneurship, culture, and financial empowerment. In less than a year after launch, Snappi surpassed 100,000 onboarded customers while maintaining exceptional product velocity and community engagement. Snappi believes the future of banking will not be defined only by technology, but by trust, empathy, intelligence, and the ability to create more meaningful financial lives for people.
Contactgegevens
3,6
Gemiddeld
163 reviews
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Εκανα 2 ανανεώσεις με την Vodafone cu…
Εκανα 2 ανανεώσεις με την Vodafone cu και δεν έχουν μετα απο 1 μήνα μπει τα λεφτα στο λογαριασμό μου με την προσφορά cash back. Επικοινώνησα με την υποστήριξη μου είπαν θα Επικοινωνήσουν μαζι και ακομα δεν εχω λάβει απάντηση μέσω email οπωε διατυπώθηκε ούτε για την προηγούμενη ούτε για την τωρινή ανανεώση.
11 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Αγαπητέ Παναγιώτη,
Λυπούμαστε ειλικρινά που ακόμη δεν έχεις λάβει το cashback και την ενημέρωση που σου είχαμε υποσχεθεί.
Οι προσφορές επιστροφής χρημάτων υπόκεινται σε συγκεκριμένους όρους και επαλήθευση, αλλά θα έπρεπε να έχεις λάβει σαφή ενημέρωση σχετικά με την υπόθεσή σου.
Παρακαλούμε στείλε τα στοιχεία επικοινωνίας σου και τις ημερομηνίες των δύο ανανεώσεων της Vodafone CU στο customer@snappibank.com, προσθέτοντας «Trustpilot review» στη γραμμή θέματος. Αυτό θα επιτρέψει στην ομάδα μας να εντοπίσει την υπόθεση και να την διερευνήσει άμεσα.
Σ' ευχαριστούμε για την υπομονή σου.
Με εκτίμηση,
Η ομάδα της Snappi
Shaddy tactics, no support, unstable app
When the employee himself says "Oh, no the system is lagging again" you know it's going to be bad.
And it did.
Tried to register with snappi but as aforementioned, the whole procedure was problematic from the beginning. I replied to all the information they needed (although some are ridiculous and excessive, I mean they asked me to "gently fold" my ID to prove that it is original. But they already had all of my personal information from gov.gr's KYC, what the use of folding my ID?).
Anyway on every step there was a delay and a spinning circle. 2 or 3 questions needed multiple retries because of the lagging.
Concluding the verification, representative informed me that they would stop the video call and afterwards I would see a new window on the app and after that the account would be active. The new window never appeared, instead I was greeted with a "Sorry, something went wrong" message and a retry button that didn't work (tapping the button just returned the same error).
I sent two emails to their customer support with no reply (other that an autoreply message) and their phone support has a long wait.
So now I'm stuck with a company that has all of my personal information, I can't revoke access authorization I gave them via KYC and I can't use their services.
P.S. Don't reply with your generic AI messages. You have my information and I can't spend any more time helping you fix your poorly made app and procedures.
8 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Dimitris,
This is not a generic AI-generated response. I’m Piret Reinson, Head of Corporate Communications at Snappi, and I have read your review personally as I do with every review posted here on Trustpilot.
Our customer support team has located your emails and you will soon receive a communication with the next steps. Unfortunately, the specific blocker cannot be identified from the information currently available.
The request to handle your physical ID during the video call is part of the document-authenticity verification process. However, we fully understand that the delays and the error at the final stage made the experience frustrating.
Our team will contact you directly and work with you to resolve the issue.
Kind regards,
Piret Reinson
Head of Corporate Communications, Snappi
Υπεύθυνη δήλωση gov για αλλαγή του…
Υπεύθυνη δήλωση gov για αλλαγή του email. είναι δυνατόν το 2026
9 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Αγαπητέ Petra,
Κατανοούμε απόλυτα ότι μια τέτοια διαδικασία μπορεί να φαίνεται περίπλοκη, ειδικά σε ένα ψηφιακό περιβάλλον.
Ωστόσο, έχει σχεδιαστεί με γνώμονα την ασφάλεια και την προστασία των προσωπικών σου στοιχείων, ώστε να αποτρέπονται μη εξουσιοδοτημένες αλλαγές. Είμαστε στη διάθεσή σου 24/7 να σε καθοδηγήσουμε βήμα-βήμα, αν χρειαστεί μέσω των καναλιών εξυπηρέτησης:
+2104838000
customer@snappibank.com
In-app live chat
Με τις καλύτερες ευχές μας,
Η ομάδα της Snappi
Πολύ ωραίο application και καλό επιτοκιο
6 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Αγαπητέ Αριστομένη,
Σ' ευχαριστούμε πολύ που μοιράστηκες τη θετική σου εμπειρία μαζί μας και με την κοινότητα του Trustpilot.
Χαιρόμαστε πολύ που ακούμε ότι απολαμβάνεις τόσο την εφαρμογή της Snappi όσο και το επιτόκιο. Εμείς από την πλευρά μας συνεχίζουμε να βελτιώνουμε την εφαρμογή μας με νέες λειτουργίες, κάνοντας την αποταμίευση πιο απλή και πιο ικανοποιητική.
Με τις καλύτερες ευχές μας,
Η ομάδα της Snappi
Onboarding was super fast
Onboarding was super fast. The app has been evolving over the past 5 months. I hate it that I cannot withdraw cash with the digital card, but with the physical I get to the job.
Real plus for Greek IBAN with free incoming and outgoing transfers - probably the only one offering this.
7 januari 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Kostas,
Thank you so much for sharing such thoughtful feedback.
We’re very happy to hear that your onboarding was fast and that you’ve noticed how much the app has evolved over the past five months. It means a lot when customers recognise that progress and continue the journey with us.
We also understand your frustration about not being able to withdraw cash using the digital card. We’re glad the physical card provides a solution for now, and your feedback is valuable as we continue developing new features and improving the experience.
And yes, the Greek IBAN and free incoming and outgoing transfers are benefits we’re especially proud to offer.
Best wishes,
The Snappi Team
I use this app daily it is very helpful…
I use this app daily it is very helpful as well as useful!
2 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Vasiliki,
Thank you so much for sharing your experience.
We’re very happy to hear that Snappi has become part of your daily life and that you find the app both helpful and useful.
Understanding how our customers use Snappi every day helps us continue improving and developing features that truly matter.
If you’re in Athens, we’d also be delighted to welcome you to the Snappi Hub, our free-of-charge co-working space for Snappi customers.
Best wishes,
The Snappi Team
Great experience and user friendly
I have used snappi card due to my work to many places abroad.
Never had a problem.Additionally the application has improved a lot and it’s very user friendly.
5 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Lefteris,
Thank you so much for sharing your positive experience.
We’re very happy to hear that you’ve used your Snappi card in many places abroad without any problems. Making travel payments feel simple and reliable is exactly what we aim for.
Thank you also for noticing how much the app has improved. Feedback like yours is extremely motivating for our team.
Best wishes,
The Snappi Team
Great digital banking experience
Account setup was smooth, and the overall service has been reliable and efficient. The app was also really easy to navigate
5 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear KV,
Thank you for taking the time to share your experience.
We believe banking should fit naturally into people's lives, not the other way around. That's why we've worked hard to make getting started simple and to create an experience that feels intuitive from day one.
It's wonderful to hear that Snappi has delivered on that promise for you.
Best wishes,
The Snappi Team
Very smooth onboarding and great…
Very smooth onboarding and great customer support!!
20 mei 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Ειρηάννα,
Thank you for sharing your experience.
At Snappi, technology helps us make banking faster and simpler, but people remain at the heart of what we do. That's why we chose to offer 24/7 human customer support from day one.
We're delighted that both your onboarding experience and our support team made a positive impression.
Best wishes,
The Snappi Team
A fresh bank overall!
24/7 support by humans, customizable application, no transaction fees, BNPL. A fresh bank overall!
5 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Valia,
Thank you so much for sharing your experience with us and the Trustpilot community.
You’ve highlighted some of the things that make Snappi feel fresh: 24/7 human support, a customizable app, zero transaction fees, and flexible payment options through Snappi Pay Later.
We’re very happy to have you with us and hope to keep surprising you with even more useful features.
If you’re in Athens, we’d also be delighted to welcome you to the Snappi Hub at Korai 5.
Best wishes,
The Snappi Team
Here since day one
I am using Snappi since the very early stages and I have seen major improvements with the latest upgrades.
3 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Theo,
Feedback like this from one of our earliest customers makes it all worthwhile. Thank you so much for being with us from the beginning and for recognising the improvements in our latest upgrades.
We’re very happy to have you on this journey with us.
If you’re in Athens, we’d also be delighted to welcome you to the Snappi Hub at Korai 5, our free-of-charge co-working space for Snappi customers and a place for meaningful events.
Best wishes,
The Snappi Team
Χαλια εφαρμογη αργή εξυπηρέτηση
Πραγματικα κακιστη σαν εφαρμογή δεν με αφηνει να συνδεθω στον λογαριασμό μου εδω και 9 μήνες γράφοντας μονο something is wrong try again later
Έχω προσπαθήσει να την σβήσω και να την ξανακατεβάσω και να αλλάξω κωδικό αλλά δεν αλλάζει κάτι.Μετά πήρα στην εξυπηρέτηση πελατών δεν μ το σήκωσαν σε 15 λεπτά και πάτησα να με καλέσουν πίσω το οποίο δεν Έγινε ποτε και μετά από όλα αυτά ξαναπήρα τηλέφωνο και περίμενα 27 λεπτά και μετά απλα μου το έκλεισαν τραγικό απλά
4 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Αγαπητέ Χάρη,
Λυπούμαστε πολύ που δεν έχεις πρόσβαση στον λογαριασμό σου εδώ και τόσο καιρό, παρά την επανεγκατάσταση της εφαρμογής και την αλλαγή του κωδικού πρόσβασής σου.
Λυπούμαστε επίσης που δεν μπόρεσες να επικοινωνήσεις με την ομάδα εξυπηρέτησής μας και δεν έλαβες την επανάκληση που ζήτησες. Αυτό δεν ανταποκρίνεται στο επίπεδο εξυπηρέτησης που επιθυμούμε να προσφέρουμε.
Δεδομένου ότι δεν μπορούμε να προσδιορίσουμε την ακριβή αιτία του προβλήματος από τις πληροφορίες που έχουμε στη διάθεσή μας, παρακαλούμε στείλε μας email στο customer@snappibank.com με τα στοιχεία επικοινωνίας σου και ένα screenshot του μηνύματος σφάλματος.
Η ομάδα μας θα εξετάσει την υπόθεσή σου, θα την προωθήσει εσωτερικά και θα επικοινωνήσει απευθείας μαζί σου.
Ελπίζουμε ειλικρινά να μπορέσουμε να επιλύσουμε το πρόβλημα και να κερδίσουμε την εμπιστοσύνη σου.
Με τις καλύτερες ευχές μας,
Η ομάδα του Snappi
Antwoord van Snappi Bank
Dear Nikos,
Thank you for sharing your positive experience with us and the Trustpilot community.
We’re very happy to hear that the signup process felt easy and that you’re enjoying the perks. We’d love to know which one is your favourite so far.
And if you’re in Athens, we’d be delighted to welcome you to the Snappi Hub too.
Best wishes,
The Snappi Team
Really easy to use application
Really easy to use application, great UI
1 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Angelos,
Thank you so much for your kind words.
We’re very happy to hear that you find the Snappi app easy to use and enjoy its design.
Customer expectations evolve quickly, and we’ll keep improving the experience to make everyday banking even smoother.
Best wishes,
The Snappi Team
GoodSolid digital bank, great support
Good, clean app. Set-up took maybe 10 minutes from my phone. I use it mostly for quick transfers and tracking my budget. The instant notifications when you tap your card are instant, and the app doesn't lag or freeze like some other banking apps I've tried. No complaints here.
3 juni 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear kritikosgns,
Thank you so much for sharing your positive experience with us and with the wider Trustpilot community.
We’re very happy to hear that the app feels clean, fast, and reliable for your daily banking — from quick transfers and budget tracking to instant card notifications. This is exactly the kind of smooth everyday experience we want to offer.
At Snappi, we believe the future of banking combines the security of a licensed bank with the ease and speed of a modern digital experience.
If you’re based in Athens, we’d also be happy to welcome you to the Snappi Hub at Korai 5 — our free-of-charge co-working space for Snappi customers and a place for unique events.
Best wishes,
The Snappi Team
Antwoord van Snappi Bank
Dear Σάκη,
Thank you so much for sharing your positive experience.
In just a few words, you captured some of the things that matter most to us at Snappi: zero fees, an excellent app, and human customer support.
Knowing that these are the things our customers value makes us truly happy.
We hope to keep surprising you in positive ways.
Best wishes,
The Snappi Team
Απαράδεκτη
Απαράδεκτη. Όλα πηγαίνουν στραβά σε αυτή την τράπεζα. Από όταν εγκρίθηκε το foul pass προσπαθώ να μπω στην τράπεζα για να πιστώσεις το ποσό και μου γράφει συνέχεια σφάλμα. Παίρνω τηλέφωνο για κάποια βοήθεια και δεν το σηκώνουν ποτέ. Λένε σε ηχητικό να πατήσουμε το 0 για να επικοινωνήσει καποιος εκπρόσωπος και όπως το λένε μηδέν επικοινωνία. Κρίμα γιατί υποθετικά είναι μια καινούρια τράπεζα που θέλουν πελάτες.
25 mei 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Αγαπητέ Αλέξανδρε,
Σ' ευχαριστούμε που μοιράστηκες την εμπειρία σου.
Λυπούμαστε ειλικρινά που δεν μπόρεσες να συνδεθείς στην εφαρμογή και που δεν κατάφερες να επικοινωνήσεις μαζί μας όταν χρειαζόσουν βοήθεια. Κατανοούμε πόσο απογοητευτικό πρέπει να είναι αυτό.
Καθώς μπορεί να υπάρχουν διάφοροι λόγοι πίσω από το μήνυμα σφάλματος, η ομάδα υποστήριξής μας θα πρέπει να εξετάσει την περίπτωσή σου, προκειμένου να κατανοήσει τι συνέβη και να σε καθοδηγήσει σωστά.
Παρακαλούμε επικοινώνησε ξανά μαζί μας στο +30 210 4838000, διαθέσιμο 24/7, ή στο customer@snappibank.com, ώστε να εξετάσουμε το θέμα και να σε βοηθήσουμε το συντομότερο δυνατό.
Με τις καλύτερες ευχές μας,
Η ομάδα της Snappi
The worst app
The worst app, I can not create an account due to the kyc verification. I have social security number and my documents but the kyc verification failed and I wanted to activate the kythira pass voucher! I did not have problems with other banks in the past! Worst experience ever! They don't find a solution. The reason behind this is that the photos of my identity were not accepted from their end. You can provide another solutions such as passport . Wasted time.
22 mei 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Georgios,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to spend time trying to complete the verification without success.
Identity verification may sometimes fail when the photos of the document cannot be accepted by the system.
Our team would be happy to review what happened and guide you through the process step by step.
Please also note that opening a Snappi account is not required to receive the Kythira Pass, and your eligibility remains unaffected.
You can contact us anytime at +30 210 4838000. Our support team is available 24/7 and will be glad to help.
Best wishes,
The Snappi Team
Too many problems in creating an account
Too many problems in creating an account
20 mei 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear ΓΙΩΤΑ,
We’re truly sorry to hear that creating an account was such a frustrating experience for you. This is definitely not the experience we want anyone to have with Snappi.
We’d be grateful if you could share a few more details with our support team, so we can understand what went wrong and help resolve it. Your feedback is also very valuable for us as we continue improving the onboarding process.
We hope we’ll have the chance to welcome you back soon.
Best wishes,
The Snappi Team
Nicolleta, snappi tele center emplyee
Nicolleta, snappi employee at the snappi telephone center, was extremely helpful, where others never managed to solve my problem. Many thanks Nicoletta!!
27 april 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear John,
Thank you so much for your kind feedback. We’re truly happy to hear that Nicoletta was able to help and solve your problem.
We’ll definitely share your appreciation with her — feedback like this means a lot to our team. At Snappi, we believe human support makes all the difference, and your message is a wonderful reminder of that.
Best wishes,
The Snappi Team
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