Μία από τις πιο αξιόλογες εμπειρίες η συνεργασία με την τράπεζα Snappi! Άψογη η εξυπηρέτηση πελατών!! Άμεση ανταπόκριση και επίλυση ενός θέματος που είχε προκύψει, με ευγένεια και σωστή ενημέρωση. Ευέ... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have no words to describe snappi, i can not believe that this bank is indeed greek. With no subscriptions i have up to 2,5% intrest on my savings account whilst my money are open to withdraw at any... Toon meer
Bedrijf heeft geantwoord
Ότι χειρότερο! Σου υπόσχονται προσφορές και επιτόκια και μετά αναιρούν τις προσφορές τους και δεν παίρνεις μια. Σαν να μην τρέχει τίποτα. Συγκεκριμένα έδιναν προσφορά 10% cashback στο Release Athens.... Toon meer
Bedrijf heeft geantwoord
Nice looking, easy to roam around and to understand Costumer Service is really helpful but no that quick-responding. Also, transfers may take up to 5 working days to complete
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Snappi is Greece’s first neobank licensed by the European Central Bank, built to redefine what everyday banking can feel like in Europe. Publicly launched in September 2025, Snappi combines the trust and security of a regulated bank with the simplicity, speed, and human-centered approach of the world’s leading fintechs. Designed as a fully digital primary bank, Snappi offers a seamless banking experience with Greek IBAN accounts, instant onboarding, zero fees on foreign currency transactions, 24/7 live customer support in Greek and English, and products tailored to real everyday financial needs. But Snappi’s ambition goes beyond digital convenience. The company is building a new generation financial ecosystem focused on financial wellbeing, accessibility, and intelligent banking experiences. Through the Snappi Fintech & AI Lab, Snappi collaborates with academia, behavioural scientists, and technology experts to explore next-generation credit assessment, AI-driven financial guidance, and more inclusive banking models. Headquartered in Greece with a growing international team, Snappi also launched the Snappi Hub in the heart of Athens — a community and thought leadership space connecting fintech, entrepreneurship, culture, and financial empowerment. In less than a year after launch, Snappi surpassed 100,000 onboarded customers while maintaining exceptional product velocity and community engagement. Snappi believes the future of banking will not be defined only by technology, but by trust, empathy, intelligence, and the ability to create more meaningful financial lives for people.
Contactgegevens
3,6
Gemiddeld
163 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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So Rude Employee that I stopped the process
Your employees are - intentionally - rude that I stopped the process. This is a typical Greek attitude for making a service to look niche. However, this is outdated nowadays with so many platforms available. Change your mind before it is too late. I have already informed 5 people of mine not to try open a snappy account and I will continue. Congratulations on your effort!
16 februari 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Hello and thank you for sharing your experience with us.
We’re truly sorry to hear that the interaction you had with our team felt rude or unhelpful. This is definitely not the experience we aim to provide. Your feedback matters, and we take it seriously.
We’d really like to understand what happened and improve. If you’re open to it, our Customer Support team is available 24/7 at +30 210 4838000 so we can review your case and support you properly.
Aside that they require you to do live…
Aside that they require you to do live video call for verification with their rude customer service, in case they consider the place you are "Looks like an office" they do not proceed with the process with the excuse "our terms doesnt allow verification if you are in an office/work place" Sorry that we are working mate,we have nothing more important to do.
10 februari 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Hello and thank you for taking the time to share your experience.
We’re sorry to hear that the verification process felt difficult and that the video call couldn’t be completed.
Our intention is to ensure a secure and smooth onboarding for everyone, and your feedback helps us improve the clarity of our guidelines and the overall experience.
Our Customer Support team is available 24/7 at +30 210 4838000 to review your case and assist further.
Thank you again for your feedback — it truly helps us get better.
I don't know who would trust their moneyt here
I don't know who would trust their money on this mobile only bank. Login not working, app is sluggish can barely type on chat and transfer funds might work might won't you never know. You can ask support for of couse and tell you they have technicall problems and "try untik it succeeds",
2 februari 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Hello and thank you for taking the time to share your experience.
We’re sorry to hear that you faced issues with our app and we understand how disappointing this can be when you’re trying to use your account with confidence.
We’d really like to look into your case and help resolve what went wrong. Our Customer Support team is available 24/7 at +30 2104838000 and can review the issue directly with you.
They ask you to connect to your gov.gr…
They ask you to connect to your gov.gr account for what?
Why I have yo share with you this sensitive information?
AVOID THIS ONLINE BANK THEY ARE SCAM
31 januari 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Hello and thank you for sharing your experience with us.
We’re sorry to hear that the verification process felt unclear — we understand your concern about connecting to gov.gr. This step is required strictly for identity verification and security, and no additional personal data is accessed without your consent.
We’d be happy to review your case and clarify anything that seemed confusing. Our Customer Support team is available 24/7 at +30 2104838000.
Δεν υπάρχει λόγος να ασχοληθείτε έκανα…
Δεν υπάρχει λόγος να ασχοληθείτε έκανα εγγραφή έκανα κατάθεση και μετά σου λένε δεν έκανες εγγραφή στην λίστα,ποια λίστα;
29 januari 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Καλημέρα σας,
Θα φροντίσουμε άμεσα να εξεταστεί το περιστατικό σας και να σας δοθούν ξεκάθαρες οδηγίες από την ομάδα μας, ώστε να ολοκληρωθεί σωστά η διαδικασία.
ΔΕΝ ΔΙΝΟΥΜ ΠΟΤΕ ΤΑ ΛΕΦΤΑ ΤΗΣ ΕΓΓΡΑΦΗΣ…
ΔΕΝ ΔΙΝΟΥΜ ΠΟΤΕ ΤΑ ΛΕΦΤΑ ΤΗΣ ΕΓΓΡΑΦΗΣ ΜΗΝ ΑΣΧΟΛΗΘΕΙΤΕ ΚΑΝ
3 januari 2026
Review zonder uitnodiging
Antwoord van Snappi Bank
Καλησπέρα σας, λυπούμαστε που η εμπειρία σας δεν ήταν θετική. Παρακαλούμε επικοινωνήστε με το τμήμα εξυπηρέτησης πελατών στο 2104838000 και θα χαρούμε να το συζητήσουμε ώστε να βρεθεί λύση άμεσα.
Αποτυχημένη αρχή …
Μετά από περισσότερο από 1 μήνα από την ταυτοποίηση, ακόμη αυτή μου ζητείται να την κάνω επιτακτικά. Συνεπώς αυτή η τράπεζα μου είναι άχρηστη και δε μου εμπνέει εμπιστοσύνη. Όσοι κι αν ασχολήθηκαν με αυτό το πρόβλημα δεν μπόρεσαν να το λύσουν. Και συχνά η εφαρμογή αποσυνδέεται και μπλοκάρει, χρειάζεται να τα ξανακάνω όλα από την αρχή. Έχω τη Ρέβολουτ, τί την ήθελα τη Snappi?
13 november 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Σας ευχαριστούμε για το σχόλιό σας. Έχουμε ήδη ενημερώσει την ομάδα μας και θα επικοινωνήσουμε μαζί σας για να επιλύσουμε το πρόβλημα
μερικά προβλήματα
δεν στέλνει σε λογαριασμός με swift bic μονο σε IBAN ,δεν κάνει κλείσιμο λογαριασμού , δεν έχει αμφισβήτηση συναλλαγών ,και δεν κάνει κατάθεση από ΑΤΜ μέσω διας σαν ελληνική τράπεζα. δεν μου απαντάνε στο chat android app όλο με συνδέουν με εκπρόσωπο σας στέλνω email τίποτα , στο τέλος θα κάνω κατγκελεία στον συνήγορο του καταναλωτή.
Update Με το που έγραψα μου ζήτησε παραπάνω στοιχεία μέχρι και το ΑΦΜ έδωσα να δω αν θα προχειρίσουν σε κλείσιμο λογαριασμού μου.
Μετά από επικοινωνία ο λογαριασμός έκλεισε
11 december 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Λυπούμαστε πολύ για την εμπειρία που είχατε και σας ευχαριστούμε που μας ενημερώσατε. Η ομάδα μας θα επικοινωνήσει άμεσα μαζί σας για να εξετάσουμε το ζήτημα και να βρούμε την καλύτερη δυνατή λύση.
Complete waste of time
Complete waste of time! Endless proceedure, having to start from scratch each time something goes wrong or freezes. Adverises in a few minutes, I spent numerous hours, to no avail! Plus constantly asking for further sensitive personal information! Keep away!!!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Hello and thank you for taking the time to share your experience.
We’re sorry the onboarding process felt long and that you had to restart multiple times. We understand how frustrating that can be.
We’d be happy to take a closer look and help you finish the process smoothly. Our Customer Support team is available 24/7 at +30 2104838000.
Thank you for your feedback — it helps us improve.
Παραπανω απο 2 χρονια αναμονη με πολλα…
Παραπανω απο 2 χρονια αναμονη με πολλα λογια στο παρασκηνιο για το τι λειτουργιες θα εχει μεσα το προγραμμα, το app μολις κυκλοφορησε πριν κανα 2 μηνες 07-10-2025. Και ειναι εντελως αχρηστο, καμια ιδεα απο εξωτερικο οπως ειναι το zilch η το clearpay.
Λογικα εσεις που το φτιαξατε εχετε πολυ εμπειρια απο σχεδιασμο και λειτουργιες. 0 αστερια.
Απλα πεταξατε μεσα ενα iban και ενα iris και ενταξει ειμαστε. Αχρηστοι
7 oktober 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Γεια σου και σε ευχαριστούμε που μοιράστηκες την εμπειρία σου.
Λυπούμαστε που η εφαρμογή δεν ανταποκρίθηκε στις προσδοκίες σου μετά από τόσο μεγάλο διάστημα αναμονής.
Only for people in Greece
Only for Greek citizens leaving in Greece. That's not neobanking. Hope, soon to be available in UK.
22 september 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Hi Dimitrios
Τhanks for taking the time to share this.
You’re right that, at this early stage, Snappi is available only to people who live in Greece and can complete KYC with Greek documents. We launched publicly just two weeks ago and are rolling out responsibly to meet regulatory requirements and deliver a great experience from day one.
International expansion is part of our roadmap, and opening beyond Greece is a priority we’re actively preparing for. (Our cards are designed to work globally wherever Mastercard is accepted once you’re a customer.)
We appreciate your interest and feedback. Please keep an eye on our website and channels for updates as we add new markets.
The Snappi Team
Great Neobank
Great Neobank! Finally something great is happening!
10 september 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Titos,
Thank you so much for sharing your enthusiasm with us.
We’re very happy to hear that Snappi feels like something great is happening in Greek banking. This is exactly what we hope to build: a modern, human, and trustworthy banking experience that makes everyday financial life smoother.
We’re grateful to have you with us from the beginning.
Best wishes,
The Snappi Team
Zero Fees, simple banking from an app!
Highly recommended!! Finally all my banking needs handled from my phone and with zero fees! No queues in branches, no branches! Super friendly and easy to use. If you need help there's always a human to speak to should you want to!
1 september 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Λια,
Thank you so much for your kind words and high recommendation. We truly appreciate it.
We’re very happy to hear that Snappi makes everyday banking feel simple, friendly, and easy to manage from your phone — with zero fees, no queues, and human support whenever you need it.
This is just the beginning. There is much more to come as we continue building a more transparent, trustworthy, and human banking experience.
Best wishes,
The Snappi Team
Game changer!
The app is simple, payments are free and instant. Never had an issue with access. Support is outstanding—fast, helpful, proactive. From sign-up to daily banking, everything just works. The smoothest Greek banking experience I’ve had!
6 september 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Vivek,
Thank you so much for your wonderful feedback.
We’re delighted to hear that everything — from signup and daily payments to account access and customer support — has felt simple, fast, and reliable.
Calling Snappi the smoothest Greek banking experience you’ve had means a great deal to us. We’re very happy to have you with us from the beginning.
Best wishes,
The Snappi Team
Great experience, fast onboarding, good customer experience
the onboarding was so easy and fast! when i faced a transaction issue, i was able to contact the call center right away, and the representative was so nice and helpful and provided my with steps and guidance instantly. no issues paying with the card at all, I even use the IRIS feature and it's been great
5 september 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Konstantina,
Thank you so much for your kind words.
Your trust means a great deal to us, especially at the beginning of our journey.
We’re very grateful that you chose to share your experience with the Trustpilot community.
Best wishes,
The Snappi Team
Super fast onboarding.easy to…
Super fast onboarding.easy to use,reliable app. Customer service is 24/7 and with real people!so everything is solved so easily.
5 september 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Katerina,
Thank you so much for your kind words.
Your trust at the very beginning of our journey means a lot to us.
Offering 24/7 support from real people has been a deliberate choice from day one, so your appreciation makes us especially happy.
Best wishes,
The Snappi Team
Love the customer experience and…
Love the customer experience and service! Straightforward and easy application.
3 september 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Rania,
We love your enthusiasm and we’re so grateful that you shared it with the Trustpilot community. ❤️
Best wishes,
The Snappi Team
Simple and to the point UX.
Simple and to the point UX.
Zero fees.
Waiting to see how BNPL will work - so far, so good.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Thomas,
Thank you for your trust and for sharing your first impressions.
We’re very happy to have you with us from the beginning, and we hope Snappi Pay Later will make your experience even better.
Best wishes,
The Snappi Team
Fresh, free & fast
It's fresh, it's free, it's fast and Customer Service very polite and helpful. No complaints!
1 augustus 2025
Review zonder uitnodiging
Antwoord van Snappi Bank
Dear Marina,
Thank you so much for your trust and lovely feedback.
We’ll do our very best to keep it that way. ❤️
Best wishes,
The Snappi Team
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