They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered the syrup from Amazon not realising Snowshock had their own website. I purchased the sour apple, and it’s one of the best slushies I’ve had. Highly recommended I will definitely orde... Toon meer
Bedrijf heeft geantwoord
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Toon meer
Bedrijf heeft geantwoord
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cateringeten en -drank leverancier
- Drankendistributeur
- Voedselfabrikant
- Restaurantbenodigdheden winkel
- Magazijn
Geschreven door het bedrijf
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Contactgegevens
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Verenigd Koninkrijk
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,2
Goed
193 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was given a discount code that would…
I was given a discount code that would not work. Email for a call back and filled in the online form for a response now 3 days later and no reply
10 augustus 2022
Antwoord van SnowShock
Hi Andrew,
Apologies for the issue with our discount code. A member of the sales team is going to contact you via email to look into this for you.
Excellent service from start to finish
Excellent service from start to finish. Clear website information gave you all you need to do an easy order.
We were kept in the loop with the dispatch with regular delivery updates.
7 augustus 2022
Antwoord van SnowShock
It makes us happy if you're happy, thanks for the review.
Great prices
Great prices, great customer service experience, great value on products and most of all great profits!
3 augustus 2022
Antwoord van SnowShock
Thanks Jaspal, great to hear, we hope you have a great day.
Easy to use web site
Easy to use web site. Order arrived very promptly. Couldn't ask for more.
2 augustus 2022
Antwoord van SnowShock
Great, we'll try our best to keep this up for you.
Simply cant fault the machines or…
Simply cant fault the machines or ingredients. Service has been exceptional so far too
31 juli 2022
Antwoord van SnowShock
Thanks for sharing, have a great day.
Antwoord van SnowShock
Thanks for the feedback Andrew, we hope to look after you for for a long time to come.
Excellent staff
Excellent staff. Kelsie always on hand to give 100% to her customers and very pleasant
26 juli 2022
Antwoord van SnowShock
Thanks for this, Kelsie's over the moon!
Antwoord van SnowShock
You've made Kelsie's day! Thanks.
Very fast delivery
Easy to order, very reasonable price and super quick delivery! will not get my syrups for my home machine from anywhere else now
25 juli 2022
Antwoord van SnowShock
We're glowing x
Antwoord van SnowShock
Thats great. Once we are aware of a problem with our couriers we will always solve it as urgently as we can, thanks for your patience.
Hi Jack, apologies if you have experienced an issue with your order, however according to the courier your full order was signed for on 30th May. Although this order does date back a while a member of the team will be more than happy to look into this further for you. You can contact us on 0330 053 6132 with any queries relating to your order.
I was very satisfied with the service I…
I was very satisfied with the service I got over the phone, everything that I needed to know was explained to me in great detail. And I love the triple slush machine it’s awesome.
Thank you,
Janie
23 juli 2022
Antwoord van SnowShock
Hi Janie,
We're very glad to hear you're happy with your purchase. Make sure to try some of our other flavours in your triple machine! Thank you for your review.
We have a snow shock twin slush machine…
We have a snow shock twin slush machine and unfortunately due to lockdown it was placed in storage. Now up and running it’s performance is still A1 also the sour cherry and sour apple flavours are a winner with customers.
20 juli 2022
Antwoord van SnowShock
Great, just in time for summer, have a great day.
Still waiting
Still waiting for my part to be delivered ,ordered on the 11th July it's now 19th July
Thank you snowshock for your reply and if that's the case about wrong postcode then my apologies,
If I receive my order tomorrow then I will definitely give a better review
19 juli 2022
Antwoord van SnowShock
Hi Tanya, Apologies for the delay with your delivery. I have looked into this with our courier for you and it seems the incorrect postcode has been entered in the address when you ordered. I have updated the address and you should receive delivery tomorrow. Please bare this in mind when you next order online your postcode will need updated. For any further assistance please do not hesitate to contact us. Kind Regards, Snowshock
Antwoord van SnowShock
Great, glad to be of service.
All good
All good. Easy website purchase and quick delivery with reasonable prices - can't argue!
17 juli 2022
Antwoord van SnowShock
Many thanks for taking your time to review us, thanks for the 5*
Ordered on the Thursday and received on…
Ordered on the Thursday and received on the Monday. Good service. Bit disappointed the syrups only have a 3 day shelf life as the residents don't drink a lot of the slushes during the week.
7 juli 2022
Antwoord van SnowShock
Hi Gwen, don’t worry about that. Its 1 month shelf life once it’s in the slush machine. 3 days is for when its mixed up and kept just in a fridge.
Antwoord van SnowShock
Were glad it was a good experience for you, thanks for the feedback.
An excellent order
Yeah brilliant from start to finish product tastes superb so the customers told us.
Many Thanks
30 juni 2022
Antwoord van SnowShock
So kind of you to post this, many thanks.
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