They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered the syrup from Amazon not realising Snowshock had their own website. I purchased the sour apple, and it’s one of the best slushies I’ve had. Highly recommended I will definitely orde... Toon meer
Bedrijf heeft geantwoord
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Toon meer
Bedrijf heeft geantwoord
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cateringeten en -drank leverancier
- Drankendistributeur
- Voedselfabrikant
- Restaurantbenodigdheden winkel
- Magazijn
Geschreven door het bedrijf
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Contactgegevens
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Verenigd Koninkrijk
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,2
Goed
193 reviews
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Sell you broken / faulty machines
They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 section 23 (as paid outright) They refused to help repair when first contacted and when agreed to look say it is not under guarantee I’m left with a court case to get money back and no machine. Try a different company
31 mei 2026
Review zonder uitnodiging
Antwoord van SnowShock
We are disappointed to read this review and do not accept a number of the statements made. The review contains factual inaccuracies and is not reflective of the events that took place.
A true reflection of SnowShocks' after-sales care is well documented publicly, and we invite prospective customers to read further and form their own view.
SnowShock
Snowshock, review
I ordered the syrup from Amazon not realising Snowshock had their own website.
I purchased the sour apple, and it’s one of the best slushies I’ve had.
Highly recommended I will definitely order from this company again.
20 mei 2026
Review zonder uitnodiging
Antwoord van SnowShock
Were glad you love it. Try the Classic Cola, it tastes better then Coca Cola! Have a lovely day.
Excellent and fast communication and…
Excellent and fast communication and speedy delivery.
21 april 2026
Easy to order and nice products 🙏
21 april 2026
Not worth for price
24 april 2026
Antwoord van SnowShock
We are disappointed to see this review.
Your order was for a genuine manufacturer spare part, which was supplied at the manufacturer's recommended price. As no further feedback has been provided, we are unfortunately unable to understand what aspect of the purchase you felt was not worth the price.
Should you wish to discuss your concerns further, please feel free to contact us directly.
SnowShock
Quality product and great service
Quality product and great service
Have been a customer for over ten years very happy
21 april 2026
Antwoord van SnowShock
Thank you Neil, we really appreciate the endorsement. Have a great day.
Can’t recommended snowshock enough
Can’t recommended snowshock enough, exceptional customer service, especially from Alan who was very helpful!
17 april 2026
Review zonder uitnodiging
Antwoord van SnowShock
Thanks - if you're happy - we're happy. Have a lovely day
Slush machine reviews
What an excellent company to deal with, helped through all the installation process and sorted issues on the spot
Alan the technician is a great asset, really helpful
16 april 2026
Review zonder uitnodiging
Antwoord van SnowShock
Hey, we are so pleased and Alan's getting a Big Head! Thanks, have a great day.
Easy web site to use
Easy web site to use
Very helpful contacting regarding order availability
26 maart 2026
Antwoord van SnowShock
Hi Karen, glad you enjoyed your experience, thanks for the review 😁
Antwoord van SnowShock
Great! Thank you.
Give it a try
Always well wrapped up so no leakages, the syrup made into slushie or milkshake is absolutely beautiful 10/10
24 maart 2026
Review zonder uitnodiging
Antwoord van SnowShock
Thanks for the feedback and the 10/10 we appreciate it.
Really like the snowshock no Glycerol…
Really like the snowshock no Glycerol syrup but unfortunately on my first order they sent out the wrong flavour. I did email to let them know but never heard back. Hopefully future orders will be correct.
10 maart 2026
Antwoord van SnowShock
Good Morning T Green,
Sorry to hear this! I have checked the system & asked the sales team to check for any report of this and we cannot see your email. We would love to rectify this for you. Please call 0330 053 6132 and give reference TRUST JOE.
I was pleasantly astonished by how…
I was pleasantly astonished by how tasty my meal was, and I am sure to order from here again soon.
24 december 2025
Review zonder uitnodiging
Superb service and perfect right…
Superb service and perfect right guidance,, Competitively priced goods and quick delivery.
Happy with everything from start to finish ❤️❤️❤️
2 mei 2025
Review zonder uitnodiging
Antwoord van SnowShock
Thank you Isabel, we are so please to receive your comments. Have a great day, happy slushing!
Yet again fantastic service from Alan
Yet again fantastic service from Alan.
It was time to get the machine out again & Alan was great in advising on how best to ready the machine for the sun season. Had a few issues with leakage which Alan quickly diagnosed and sent out next day some seals and motor that was needed.
Exceptional service when needed!
Thanks Alan
3 april 2025
Review zonder uitnodiging
Antwoord van SnowShock
Hey, thanks. It's great to hear one of our exceptional staff giving exceptional service. We're here for you should you need us anytime, have a great day :-)
Excellent service
Excellent service. Fixed the machine right on time and friendly staff
24 maart 2025
Review zonder uitnodiging
Antwoord van SnowShock
Wonderful, we're happy to help anytime.
Excellent service
Excellent service picked up repaired and re delivered within 4 days full costings provided no hidden extras fabulous service thanks for the swift support
20 maart 2025
Review zonder uitnodiging
Antwoord van SnowShock
Great, we are so happy you could rate our service so highly, we appreciate the feedback.
Antwoord van SnowShock
Love it! Thank you.
Alan @ Snowshock been brilliant past…
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now it’s working perfectly so thank you very much Alan.
11 maart 2025
Review zonder uitnodiging
Antwoord van SnowShock
Thats great news! Anytime we can be of help, you know where we are.
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