They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered the syrup from Amazon not realising Snowshock had their own website. I purchased the sour apple, and it’s one of the best slushies I’ve had. Highly recommended I will definitely orde... Toon meer
Bedrijf heeft geantwoord
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Toon meer
Bedrijf heeft geantwoord
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cateringeten en -drank leverancier
- Drankendistributeur
- Voedselfabrikant
- Restaurantbenodigdheden winkel
- Magazijn
Geschreven door het bedrijf
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Contactgegevens
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Verenigd Koninkrijk
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,2
Goed
193 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
First Class Company
Have dealt with this Company for a while and the service has always been first class. Recently had a problem and Alan dealt with this quickly and efficiently. Thank you.
6 februari 2025
Review zonder uitnodiging
Antwoord van SnowShock
Hey, thanks for the review, you make us feel so proud.
The delicious flavors of my meal were a…
The delicious flavors of my meal were a pleasant surprise, and I will definitely be ordering from here again in the future.
Absolutely lovely... Would’ve got five stars if they came with a pouring nozzle & measurer
1 oktober 2024
Review zonder uitnodiging
Antwoord van SnowShock
Thanks very much.
The delicious flavors of my meal were a…
The delicious flavors of my meal were a pleasant surprise,
and I will definitely be ordering from here again in the future.
2 september 2024
Review zonder uitnodiging
Great product and excellent service!
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos and phone support for machine issues. In 15 years, we've had just one late delivery, which was the courier's fault. I highly recommend Snow Shock.
30 juni 2024
Review zonder uitnodiging
Antwoord van SnowShock
Thank you so much for your kind comments, we're looking forward to 15 more years with you.
Buy from elsewhere!
Don't bother wasting your time and effort. Very rude employees and don't know what they are doing. Don't buy Snowshock products. There are better brands with better quality out there. You'll regret it.
7 juni 2024
Review zonder uitnodiging
Antwoord van SnowShock
Thank you for your review. Although it's quite scathing, we appreciate all feedback. Clearly something has gone wrong, and we would like to understand how we can regain your respect. The experience you described doesn't align with our standards. Unfortunately, we couldn't find your details in our system, and none of our team members recall any recent disputes. Please email us at enquiries@snowshock.co.uk with more information about your issue, and we'll prioritise finding a suitable solution.
Tasty slush and the coffee was superb
Tasty slush and the coffee was superb, I thoroughly enjoyed the refreshing drink and the rich, flavorful coffee at this place.
1 oktober 2023
Review zonder uitnodiging
Prompt delivery
Prompt delivery, good products only downside was I found the website rather annoying and time consuming to place the order. Kept going to the trolley after each item ordered, then had to navigate back to select the next item.
4 september 2023
Antwoord van SnowShock
Thanks for the feedback Ian. If for example you are ordering syrups - click on veiw all - from that page select the qty of the flavour you want - add to basket. The basket will open a side window but you can close it and carry on. Hope this helps, have a great day.
Antwoord van SnowShock
Thank you, your feedbacks important.
Excellent customer service & product
Always excellent customer service and high quality products. I purchased a refurb machine and it is excellent, syrups are great flavoured too. Would definitely recommend!
16 augustus 2023
Antwoord van SnowShock
We are so glad to hear this. Anything you need, we are here for you.
Great product and amazing service and…
Great product and amazing service and customer service.
I will use no one else
16 augustus 2023
Antwoord van SnowShock
Thanks Aaron, you've set us up for a great day!
Fast delivery great service
20 augustus 2023
Antwoord van SnowShock
Thanks for taking the time to place a review, we love to hear your comments.
Top service all round.
Good quality product, good price, fast delivery and no headaches....what more do you need, thank you again.
7 augustus 2023
Antwoord van SnowShock
Many thinks for sharing your experience.
Super service
Really easy to order, everything delivered as promised and super fast too. From payment to delivery in less than 24 hours.
25 juli 2023
Antwoord van SnowShock
We are so glad you had a good experience, thanks for letting us know about it.
Very expensive postage costs.
24 juli 2023
Antwoord van SnowShock
Hi James Thanks for taking time to review us. Carriage is FREE for orders over £50, except for the Highlands & Islands of the UK, where there is an additional charge. This is unfortunately the case for the vast majority of businesses shipping to those areas, purely because the delivery companies charge more for that service. Although we wish we did, sadly we have no options available to prevent this.
Great service and fast shipping
4 juli 2023
Antwoord van SnowShock
Great and fast, two words we love! Thank you
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.