Sodoors Reviews 17

Fantastic service and very happy with my new door, got the £1195 offer and the product is fabulous, anthracite grey and long bar handle for this price was amazing,

Thanks for the perfect replacement door with good customer service throughout

We went with so windows and doors because the price was within a range we wanted to pay. The initial quote was done all
Online using photos. The initial survey was completed quickly. Following this and payment of deposit communication with the company was difficult , e mails were not responded too and it was difficult to get someone on the phone. After I signed the contracts they disappeared from the WhatsApp communications. I asked for copies to be sent but I did not receive them . Fortunately I had taken screenshots . My windows were due to be fitted in April but this date passed . Eventually I pinned a fitting date for late May but on the day the fitter was supposedly off sick . I eventually got a call from a fitter in slate June stating they were fitting the windows the next day . It took 2 days for the windows to be fitted . Overall I am pleased with the quality of the doors and windows and the fitters did a good job . The main issue with the company was communication and if this improves alongside customer care then they could be a viable company . The timescales and poor communication however negatively impacted the customer experience . If you want a company that delivers on time and offers good customer care I would advise not to use this company. If you happy to wait a long time for your windows and gave the time to try and communicate and plan and push to get your windows fitted then the good price they offer may be for you

This is a scam company! I paid over £500 and it has been almost 4 months chasing them for my door. They keep giving me an excuse and I am now taking this matter to a court! Avoid them.

The most disturbing company I ever dealt with

Got new windows and door, however I asked for FENSA certificate and company refuses to send it

Called FENSA and the company can’t even register anything with FENSA AS THEY ARE SUSPENDED!!

Asked the company to give me a postal address and email address to make a formal complaint but the company refused to do this

Asked for the back of the contract to be sent as I only seen the front of it only (just a picture taken) again the company refused to do this

This is my second review of this company and so far this is just nightmare,
The company registered under Supply Windows Only LTD, call FENSA and they will confirm no jobs can be registered with them

Currently seeking legal action against them for breaking the contract and refusing to address any issues

I love my new door!! Karen was so helpful with the colour in that I was going to go for a White door but she showed me the door in Agate Grey and I loved it! With the pretty glass too it’s so lovely. Thank you.

Great experience from start to finish, very helpful and rushed our door throw as we were in a predicament, updated us constantly. And the fitters were very professional and friendly

Absolutely fantastic service from the moment of first contact with koo very helpful and friendly really put my anxiety at ease walked me through every step nothing is to much trouble so excited to have the door of dreams I’ve waited so long for thank you to all the team

AVOID!

I got a great price for a new composite front door with Sodoors.

I submitted an interest and later that day someone got in touch with me via whatsapp.

Went through requirments and recieved a quote. Then payment options was discussed and lead times. I was told that if I paid the entire cost upfront then they can guarantee fitting by 04th June. So I got sent a link to send payment, which I did.

I then had to ask for recipt and for it to state that it must be fitted by 04th june.

I then tried to arrange some one to come out to survey.

First survey appt missed, then a few days later someone arrived un announced (lucky my wife was in)

I then attempted to book an installation date and was advised the door can not be made until the 05th of june (beyond guaranteed date). They said there was nothing they can do.

I then badgered to get the earliest fitting date and they actually arranged for 01st June PM appt. The 01st came round, my wife had took the afternoon of work, it got to about 3, so I messaged lauren (installation team) of a rough time. About 30 mins later she rang me to inform me that one member of the installation team had called in sick so they couldn't fit us in today. I accepted, then the install got pushed to the next day PM appt.

So my wife took another afternoon of work to wait in. Same detail. Got to about 3, I messaged lauren asking for a rough eta, she then rang me, saying aren't you away this week? I said no, you couldnt do yesterday due to sickness so we are booked in for today. She then tells me that the door is not scheduled to be delivered until the 05th. I then asked how that makes any sense, was the install who was meant to be installing yesterday going to turn uo empty handed? I said this is beaming red flags and I was starting to believe that this was a fraudulent company. I explained they have one last change to make an appt, if it dosent happen I will be going through my bank to request the money back.

Next appt was booked in for the 08th for 1030. Again, my wife took the day of work to accommodate. 1130 rolled by, no show, I rang lauren and she assured me they was on the way and they will ring me when an hour out. Time kept on passing, then eventually at 1715 they arrived. The installers appologised for being late and started work.

The installers where pleaseant and friendly. They further explained that they wouldnt be able to finish it today and will have to come back in the morning. We said that'd absolutely fine we are just glad its getting done. Abit weird, but i had to lend them my tools as they needed a grinder, and they needed a drill bit to complete the task. I was happy to help to get them done as quick as possible.

We have young kids and a dog so we was hiding in the lounge with the door shut to allow them to get it done without interruptions. We did hear a loud bang but didnt think anything of it. The installers did put a dust sheet down on our flooring. However after they had left, we was on the mission of putting the kids to bed. Around 2030 my wife noticed deep scratches in our laminate flooring, which cannot be polished out as they where deep. With this I took pictures and sent it to lauren.

When the installers got back in the morning, my wife told them about the scratches, and politely asked them to be a bit careful as it is new flooring. The installers did appologise.

Later that day lauren got back to me and said she will got someone to contact me.

Later that afternoon a guy called Tony rang me. I explained my whole experience with so doors, and he gave reasons why it has happened. We then spoke about the damage. And he claimed that he couldnt make out the scratches. He went on to say there is not much he can do. I replied, well you can pay to put the damaged caused right. This is when tonys attitude changed He then went on to say the installers said it wasent them and it must of been there before they arrived, I then replied "well thats utter bull shit" he then told me not to swear at him, I explained it wasent at him it was within the conversation and not towards him. The conversation then turned to, do i have any evidence of them actually doing the damage and I said I have the pictures. He said thats not evidence of them causing the damage. I said why would I lie, he then said we get it all the time. I then said dont tarnish me with the same brush I have no reason to make it up. Its not like im going to record the contractors. He then said my tone was aggressive and he dosent appricate being sworn at, I re explained I said "bull shit" in the context of the conversation, I didnt swear at him. He then said I warned you not to swear so im not speaking to you anymore. He said if I wanted to take it further I need to put it in writing.

Ive never wrote a review but feel people need to be warned about this company.

I don’t have review since Sodoors representative Dani has done a disappearing act
I have phoned messaged and emailed but to no avail
I am left with no choice but too assume they no longer trade

I have e-mailed you 5/6 times since your reply on Trustpilot but I have received zero e-mails from in return
I am unable to send copies of my emails via trustpilot

I sent an email yesterday and no reply
I was a customer looking for a front door and side panel but not now

Colin that installed the door did it beautifully and expertly. He was also such a lovely kind and helpful person i will always remember Colin. The door is lovely i am so pleased with it i highly recommend SO doors

Had a door fitted today. Extremely happy with the outcome. From first ordering with Dani who was very helpful on us choosing the door we wanted and upon completion. The fitters explained every thing they were doing as they went.They were clean and tidy, great job Phil and Michael who were polite and cheerful. The price was excellent, real value for money. Would recommend.

When I first came across S.O. Doors, I was honestly very apprehensive because of the online reviews. I kept wondering whether choosing them would turn out to be a mistake — whether the delivery would happen properly, whether the fitters would be reliable, and whether the overall quality would be good.

The reason I was especially cautious is because I previously had a very bad experience with a well-known window company that replaced several windows in my house and completely butchered the job. After that experience, I was extremely nervous about trusting another company to replace my main door.

However, I still decided to go ahead with S.O. Doors because they were very cost-effective compared to other companies. I shared my own door design and requested several custom changes, and they were very accommodating throughout the process.

The door was manufactured, delivered, and fitted within around four weeks, which I was very happy with. The quality of the door itself is genuinely excellent, and the fitters did a very good job.

What impressed me even more was their after-sales support. After the installation, I realised that I had forgotten to request a long handle on the inside of the door. I contacted S.O. Doors afterwards, and they were extremely responsive and helpful in arranging and fitting the additional inside handle.

Overall, my experience with S.O. Doors has been excellent. The quality, responsiveness, pricing, and customer service were all very good. Based on my personal experience, I would absolutely recommend them. Honestly, I’m surprised by some of the negative reviews online because my experience was the complete opposite.

I can't recommend S O Doors enough, not only was the price super cheap but the team were so helpful from start to finish. Thank you so much for my new door

Fantastic service and door installed quickly by brilliant fitters who talked me through everything before doing it so I fully understood what was happening, would highly recommend this company

I had a Black composite door fitted and it’s beautiful. The lady who helped me during the ordering was so helpful and patient and I’m so glad she suggested the Black Mourano glass as it really does make a difference. For the price too of £995 I was pleasantly surprised by the quality of the door. Fitted well and on time. Saving up to get my rear door fitted by them too. Thank you