Great customer service. Jayne was fantastic throughout our purchase. No pressure but there to answer any questions. Gave a lot advice about the whole purchase process from choosing what we want colou... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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Lees wat reviewers zeggen
Lovely, welcoming showroom with lots of variety on display and to try out. Jayne was really helpful in showing us several options that might meet our requirements and answering lots of questions.... Toon meer
Bedrijf heeft geantwoord
Incredibly impressed. Visited a competitor who were less than inspiring. Walked into Sofology Gateshead and met Earl. No pressure, just great service. Earl took the time to discuss lifestyle, bu... Toon meer
Bedrijf heeft geantwoord
The delivery was made well within its time slot. The assembly and fitting of our sofa, chair and ottoman pouffe was done with diligence and upmost professionalism. They did a great job and left ou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, Verenigd Koninkrijk
4,9
Uitstekend
4K reviews
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Antwoord van Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great store and returning customer
Exceptional service tonight from Hazel, very informative and patient! Love my new sofa and can’t wait to have it delivered. Returning customer of the store and very good quality products
13 maart 2026
Antwoord van Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Hazel. Have a great day 😊
So easy to order and had amazing…
So easy to order and had amazing customer service from a lovely lady at the Metrocentre store! can’t wait for sofa to arrive
7 maart 2026
Antwoord van Sofology - Gateshead
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
excellent selection along with friendly…
excellent selection along with friendly professional staff. i would highly recommend
7 maart 2026
Antwoord van Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Really great service
Hazel was incredibly helpful and helped us to find the perfect option for us.
8 maart 2026
Antwoord van Sofology - Gateshead
Thank you for awarding us 5 stars Mrs Wardell
A very enjoyable experience …
EMMA was really attentive to our needs as we looked for a new sofa .After our initial meeting we retured later for another look .She provided us with all the information we needed to take home with us .We returned a few days later to place our order .We found her very helpful and professional
8 maart 2026
Antwoord van Sofology - Gateshead
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
Really good service
Really good service. Lots of information without being pushy and the purchasing process was quick and trouble free
7 maart 2026
Antwoord van Sofology - Gateshead
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent service from start to finish
Excellent service from start to finish. Sheena at the Gateshead store was informative, professional and friendly. She explained everything very well and everything went to plan, our sofa was delivered in the expected time frame. The delivery guys were absolutely amazing, they explained what they needed to do at every step in a polite and professional way. Would 100% recommend.
27 december 2025
Antwoord van Sofology - Gateshead
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Informative and profesinal
8 maart 2026
Antwoord van Sofology - Gateshead
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Emma was great
Emma was great, no hard sales techniques, just really helpful. Once we’d told her what we were looking for she guided us to our perfect suite. Great service, thank you
7 maart 2026
Antwoord van Sofology - Gateshead
Thank you for choosing Sofology!
Sofatastic !!
Friendly, no pressure sale, extremely knowledgeable & helpful staff (even got a cuppa!). Excellent 👍🏻
7 maart 2026
Antwoord van Sofology - Gateshead
Thank you for sharing your experience!
Thanks to Emma from gateshead ,very…
Thanks to Emma from gateshead ,very helpful and informative 👍
6 maart 2026
Antwoord van Sofology - Gateshead
Thank you for awarding us 5 stars Stephen :-)
We weren't harassed
We weren't harassed, and when asked for information Andy was very helpful , informed and patient.A pleasant experience throughout.
6 maart 2026
Antwoord van Sofology - Gateshead
Thank you for awarding us 5 stars!
Hazel was amazing!
Hazel was fab! Listened to my needs and got me exactly what I wanted, she was very friendly throughout!
If anyone is looking for some help and opinions she is the woman!
6 maart 2026
Antwoord van Sofology - Gateshead
Thank you for your lovely feedback! 😊 We’re thrilled Hazel could listen to your needs and help you find exactly what you wanted. We’ll be sure to pass on your kind words, she’s delighted to hear she made such a difference! 🛋️✨
The customer service
The customer service by the sofology was outstanding. No pressure and shopped around first. Went back and got sorted.
2 maart 2026
Antwoord van Sofology - Gateshead
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver.
1st Class Service …
From stepping foot in store we were well looked after, Dannielle, explained the various sofa combinations, helped us to choose the right sofas for us, we settled for 2 3 seaters, we cant thank Danielle enough, we would have no hesitation in recommending Sofology to anyone
2 maart 2026
Antwoord van Sofology - Gateshead
Thank you so much for you recommendation Liz :-)
Super helpful
Super helpful , made us feel very welcome and helped us choose the exact sofa that I wanted
28 februari 2026
Antwoord van Sofology - Gateshead
Thank you for awarding us 5 stars Tamsin :-)
Metro Centre Store
We visited the Metro Centre store and were served by Danielle who was absolutely amazing. She was so knowledgeable and helpful without being pushy, which was very refreshing since we’d visited a number of other sofa shops before we went to sofology.
3 maart 2026
Antwoord van Sofology - Gateshead
Thank you for sharing your experience Mrs Forster
Brilliant
Brilliant! 👌 Valued price, excellent customer service and for the delivery, it takes longer almost three months, but you were informed for this.
13 november 2025
Antwoord van Sofology - Gateshead
Thank you for this 5 star review Sonilda
Antwoord van Sofology - Gateshead
Thank you for sharing your experience Mrs Gibson
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