Sofology - Gateshead Reviews 

The delivery was made well within its time slot.
The assembly and fitting of our sofa, chair and ottoman pouffe was done with diligence and upmost professionalism. They did a great job and left our house with all the packaging they arrived with.

I want to say from the moment we stepped into the Gateshead showroom, ordering, waiting a short while for delivery and assembly ran trouble free and stress less for us.
It's a sign of a first class company. And we'd just like to say thank you to Sofology for committing to making sure we had such a good experience.

Incredibly impressed. Visited a competitor who were less than inspiring. Walked into Sofology Gateshead and met Earl. No pressure, just great service. Earl took the time to discuss lifestyle, budget and explained about fabrics I didn't know existed.

Since my purchase, everything had happened exactly as described and all very timely.

I have told everyone about my experience :)

Thank you.

Lovely, welcoming showroom with lots of variety on display and to try out. Jayne was really helpful in showing us several options that might meet our requirements and answering lots of questions.

When we returned to order Jayne was busy and another lovely member of staff brought us drinks while we waited. When Jayne was free, the sale paperwork was all completed quickly.

Can't comment on the sofa yet because it will take around 12 weeks for delivery, but the sales experience was five star.

The sales assistant who helped me couldn't have been more helpful. She certainly knows her stock. Jayne was very friendly too and explained the usual delivery process. I hope it all goes as smoothly as she e plained. Thank you Jayne.

Terrible service. Delivery did not happen on the day ,as they had an incorrect delivery address linked to my delivery there mistake not mine. We have a disabled son and no seating in living area. The new delivery date is 1.5 weeks later despite me calling and emailing. They accept no responsibility and dont care. Very poor customer care!

Excellent customer service from walking into store very knowledgable on product.
A great range of styles and choices of materials available.
Would recommend Sofoloogy

Really good service and can not wait to get our new sofas

Very helpful and informative staff. Earl was very kind with a fantastic attitude from start to finish. Very patient and perfect customer service.

Very knowledgeable and helpful staff.

Not being hounded by sales staff giving the hard sell.you're greeted in store then left to browse

Very helpful, not pushy to sell.

We had help from Danielle and she was amazing.
She went out of her way especially when we were deciding on the right colour for us. She even found some cushions in the colour scheme I had in mind so we could see them together.
She helped with the basic measurements we had and talked us through all the paperwork step by step.
Danielle was so friendly and helpful and we can’t thank her enough

My experience in the store was really good but Iv been disappointed with the fact that I ordered a swatch on the day that I ordered and payed in full for my purchase which was on the 26-04-26 and I’m still waiting for it to arrive. I contacted customer service via the online chat and although sympathetic it turns out I just have to reorder my swatch which I have done. I’ll be very disappointed if it doesn’t arrive this time!

Hazel and Jo went above beyond at metrocentre store . They were so knowledgeable and really helped me choose the right sofa . Lovely ladies

Jane was excellent and was very attentive, superb customer service.

Friendly, patient and well informed staff

Lots of choice
Helpful knowledgeable staff

WARNING! This in an update since writing my original review. I receive an email from Sofology telling me to contact them to resolve my complaint. I received a reply stating that wait times for repair submissons has increased to 7-10 days due to the volume of repair requests, which speaks volumes about the quality? We have now been waiting 16 days? More worrying is that when I tried to use the same email address it comes back as undeliverable? So this is the only way I can get their attention. We paid £2250 for my sofas and I might as well have thrown my money away. Less than 6 months old they are already falling to bits. The most infuriating part is that we paid an extra £140 for the repair insurance which was also a waste of money. Depending on which heading you use when making an online claim it will invariably tell you that your particular request is not covered by the insurance. My first attempt at claiming was refused and my second has apparently gone to the claims department to see if it will be accepted? That was nearly 2 weeks ago and I still haven't had a reply? We now have a relatively new sofa that needs to be binned. Poor quality, expensive products with misleading and appalling after care service. PLEASE SPEND YOUR MONEY ELSEWHERE.