Sofology - Gateshead Reviews 4.048

Sheena was great! Couldn’t have helped more. Thank you

Lee was really lovely & welcoming & helped us with our purchase without any pressure. Thank you.

Very good salesperson with plenty of knowledge and sales advice on our needs

Hazel was very nice and very helpful. Explained everything to help the sale go very smoothly

Absolutely hate going sofa shopping as the staff usually hassle you from the second you walk through the door but when we went to sofology we were left to look around at our leisure. When we did need help we were looked after by Danielle who was a delight. She helped us work out the best sizing for our room and we were happy to buy from her albeit online.

Jo of the Gateshead team was excellent in helping me get to the sofa I finally opted for 😊

Guy i spoke with in store was very helpful, friendly and make our experience very enjoyable. Just to add the salesperson that handled my sale was called Earl and he is an absolute credit to your company.

I recently bought 2 new sofas from sofology Gateshead, ( the last four sofas I have bought have all been fromthat store )they arrived in perfect condition and we use them daily
However we decided to buy another identical sofa for another room
We wanted a Gracie 2 seater leather sofa with electric recliners, I paid immediately signed the iPad confirming what I ordered and went home and waited for its arrival,
However when it arrived it was a manual recliner instead so I refused to accept delivery
Now sofologys customer service department are telling me that although they accept I ordered an electric sofa, I signed the order and should have noticed the mistake and want to charge me 25% more to order the correct one
I’m absolutely disgusted

My wife and I were in the market for a new suite. We tried all the major furniture stores and either found nothing remotely worth the price, or that didn't resemble a suite from the 50's. We were also put off by some aggressive sales people, who would pounce on you from every angle, despite repeatedly stating we wanted to look around at what was on offer, first.
We visited Sofology last on our trip and were delighted with both the quality of sofa and suite on offer as well as the no hassle approach from the team members there.
We were welcomed by a brilliant sales representative (Sofologist) called Sheena, who wasn't pushy or aggressive and immediately put us at ease. Sheena was super helpful and courteous and a credit to the store, taking her time to help and showing patience whilst we made our decision.

Whilst we only went in to take a look, we ended up ordering a new sofa and chair, such was the quality of service.
If you want a hassle free experience in a store with high quality materials and excellent Sales representatives, then Sofology is the store for you.
Thanks again, Sheena and the team

Wow this store was amazing Hazel was very patient with me while I chose my sofa and chair. Looking forward to my delivery. Would highly recommend

friendly, helpful and patient
gave good advice on advantages of reclining sofa and how to realise these advantages
there was no pressure sales talk

Great service everything explained

Good customer service by Jane

Danielle was fantastic throughout our whole experience of buying our new sofa. Her knowledge for the brands, comfort, style and most importantly sofa for us was on point! Danielle talked us through all options and has helped make our dream sofa a reality! Danielle is real credit to sofology!

no one hovering over us. we were told to shout if we
needed help. that's what we did. can't stand pushy
assistants. it puts me off.

Great in house customer service with no pressure to purchase.

Dan was really very helpful and informative, very friendly and easy to talk too, thank u so much