Sofology - North Shields Reviews 3.208

Brilliant service and helpful staff - would recommend

Really good relaxed experience. Jo was very helpful and not pushy at all, would recommend to anyone.

Being welcomed into the store was very reassuring no pressure the staff didn’t follow you round the store but made it clear they were there when needed this was my second purchase from the company and would recommend to friends and family

Excellent customer service, Karen very helpful and friendly, this is our second sofa from them.

We had two experiences both being great.
First being viewing the sofa, we had Leanne and she was absolutely great so friendly.
When purchasing the sofa we had jo, jo was amazing and so helpful.
Couldn’t thank the girls enough for making the experience so easy and stress free

No high pressure selling from staff help was there when we needed it

I can't give oroper review until I receive my order

Your colleagues gave me a great customer service experience, nothing was a problem to them, very helpful . Will definitely purchase from sofology again in the future.

Very good sure girl was called Karen great customer service

Great store and team. Got my perfect sofa!

I bought the Downtown suit which cost £3000 in total .
Initially it looked like what we were expecting.
We noticed the arms on the suite were loose .
Sofology sent a technician who failed to improve the issue.
They then sent further technician who informed me there was a design fault with this suite.
They attempted to rectify the issue by inserting screws into the suite framework.
This made this worse .
They agreed to refund me with no suggestion of what they would do until l sourced a replacement.
To save us being without a suite we then looked at an alternative again from Sofology.
This time we paid a further £1900 which brought our cost to approximately £5000 .
On arrival the suite looked fine .
Within days the Westwood suite became a total nightmare, disgraceful quality.
The sitting areas looked as though they were years old ,no bounce back ,the seating area material looked baggy .
The worst suite l have ever seen .
After having a technician out to try and convince me by installing foam slabs which looked ridiculous Sofology then tried their best to ask me to accept this disgraceful furniture.
I refused and received a further refund .
Again left with no furniture and no compensation for the poor service.
I definitely wouldn't be buying anything else from Sofology or their sister company.

Thank you for your reply.
I would like to know why Sofology have sold these 2 suites with these problems.
Do you not have an inspection and standards team looking at these items prior to passing on these problems to the public.
If not l suggest you organise this going forward.
As for now asking us if you could now do anything because of all the issues you have caused l think you yourselves should know what you should be doing.
You have left the Mrs without furniture while we sort a replacement.
No apologies no compensation.
We gave you the benefit of doubt when we paid a further £1900 for the second suite which turned out to be worse .
Any reason why this was allowed to happen.
I look forward to hearing from you .
Regards .

No pressure just really good helpful advice from Susie

Great service fully recommend

Sales people are very helpful

Great service no harassment to buy 👏

The staff were excellent, very knowledgeable and helpful.

No problem at all with the purchase experience.
Bought from their Allure range which is the most uncomfortable settee we have ever owned.
Already have contacted Sofology just after we bought the suite. Told nothing they could do, should have tried it out longer in the shop. We kept coming back to the display suite a number of times.

Mark at the Silverlink branch was very helpful and informative. Can’t wait for my Sofa! Thank you!

Friendly, professional service.