Sofology - Stoke-on-Trent Reviews 

Excellent customer service. Advisor had vast product knowledge and explained all questions asked very clearly.

Very helpful, knowledgeable and friendly store assistant

The assistants were very helpful and knowledgable and could answer our queries.

Great experience and excellent guidance. Great choice and options

Susan’s helped us out we felt very relaxed with her at stoke sofoligy and very informative

Great service and very friendly approachable team.

The staff were very friendly and helpful but not pushy. Vicky at the Stoke branch was extremely helpful and made my purchase very easy

We were welcomed and an explanation of how the store was laid out was explained then we were left to browse and call for assistance at our leisure . I hate being followed around a store so felt completely at ease during my time in store
Staff your all very friendly and knowledgeable . Overall an excellent experience - well done .

A very refreshing experience dealing with Vicky at the Stoke shop. She went above and beyond to assist us and helped us find our perfect sofa. We cannot praise her enough and feel she is an asset to your store .

Helpful honest staff,

Great friendly service received from Vicky. Super level of knowledge without the typical pushy sales techniques seen in local competitors.

We were served by Sandra at the Octogon branch. She was so lovely and very helpful. Thank you Sandra.

We were greeted by James Okey. He asked us if we needed any help and we said that we were just looking. About 10-15 minutes later he came back to us and asked again if he could help. We said that we were looking for a small 3-seater sofa that I could sit on. This was difficult as I'm a wheelchair user and not very tall (only 4' 6"). He suggested one but said that it was on a plinth. We managed to get round this problem by parking the chair as close to the step as possible. This sofa was too wide as I couldn't shuffle back onto the seat. He went to consult his manager who told him there was one more sofa that we could try that was downstairs, although he did tell us that there were was a lift to the upper floor. This one was easier but I still couldn't lean back. He then took off the top half of the accompanying chair and put this behind me. It was perfect. He promised to email me the dimensions of the "cushion" so that we would know what size to get. I decided to order this sofa. I found James to be very professional and helpful. He was also very polite and welcoming, asking if we would like a drink and getting some water for my assistance dog. He explained all the details of the purchase, how to clean the sofa and the insurance policy in a way that I could easily understand. He made what I thought was going to be a difficult task very easy. I was expecting to have to visit lots of shops before I found what I wanted but I found it straightaway thanks to James. I wouldn't hesitate in referring my friends to this company after my visit.

Good customer service

Layout was really good.
The salesperson, Josh, was lovely! Really helpful, knowledgeable and not pushy - he made the buying process quick and stress free!

The best quality sofas we could find plus Vicky at Stoke was amazing in fact all the staff were very helpful and pleasant. We visited 3 times in all they were not pushy at all & Vicky got right on our wavelength with what we needed and offered great advice. Looking forward to the delivery in a few weeks thanks Sofology.

Great service from Sandra

Friendly service. Efficient delivery. I like the sofa xxx

Vicky was what made our experience so great! She was so helpful throughout, so so easy to talk to but at the same time applied no pressure and just let us think it all out before going ahead. Not like some where you get hounded to the point it puts you off. Would 100% want Vicky again if we ever needed other items!

Don't always leave reviews, but wanted to share the experience received from Samantha from Stoke store. Sam assisted us on the first visit when looking for chair and was really helpful. Second visit purchased said chair. She gave us some useful tips on looking after chair, wasn't pushy let us make our decision and we sort Sam out to seal the deal.