Softake Reviews 110

Antwoord van Softake

Geüpdatet op 7 mrt 2026

Hello Dharmesh,

We’re very sorry to hear about your experience. At Softake, we take all reports like this seriously. We want to clarify that all software licenses we sell are legitimate and sourced officially, but we understand that technical issues can occur when trying to activate or update older versions, such as QuickBooks 2021, especially if the license is intended for a different edition or region.

We apologize for any difficulty you faced contacting our support team. Our primary support is via WhatsApp to ensure quick and documented assistance, but we understand this may not have met your expectations.

We would like to resolve this issue promptly. Please contact us directly at support@softake.com with your order number, and we will verify your license, provide guidance for proper activation, or process a refund if eligible.

Your trust is important to us, and we are committed to making this right.

— The Softake Team

Antwoord van Softake

3 mrt 2026

We’re truly sorry to hear about your experience and the delay in communication.

This is certainly not the level of service we aim to provide. We take customer inquiries seriously, both before and after purchase, and it’s concerning to hear that your messages went unanswered.

It’s possible that your emails did not reach our main support inbox or were filtered unintentionally. That said, the responsibility is still ours, and we apologize for the inconvenience and frustration this has caused.

Please contact us directly at our official support email and include your name and the date you previously reached out so we can locate your inquiry immediately and assist you without further delay.

We value every customer and would appreciate the opportunity to make this right.

— Softake Support Team

Antwoord van Softake

1 mrt 2026

Hello Tony,

We take statements like this very seriously and would like to clarify the facts.

After conducting a detailed internal investigation across our payment and order systems, we located your transaction from February 12, 2026 (Order #7309). The order was successfully completed, and the license details were automatically delivered on the same day to the email address provided at checkout: xadswill@icloud.com
.

Your support inquiries were sent from a different email address (willitony123@gmail.com
), which is why the order did not initially appear in our support search system. Once we expanded our investigation into the payment records, we were able to match the transaction and confirm successful delivery.

There was no missing order and no unfulfilled purchase. The license was issued immediately upon payment confirmation and has since been resent for your convenience.

We remain available should you require assistance with installation or activation.

— Softake Support Team

Antwoord van Softake

25 feb 2026

Hi Karen,

Thank you for your message, and I understand how urgent payroll can be—especially at month end.

To clarify, the license provided with QuickBooks Enterprise is for the desktop software only. Payroll is a separate subscription service that must be purchased and activated directly through Intuit. It is not included with the software license itself.

This is noted in the product description, but we completely understand how this can sometimes be confusing—particularly since QuickBooks Enterprise supports payroll features, which may give the impression that payroll is included by default.

To activate Canadian Payroll, you will need to:

Sign in to your QuickBooks Enterprise company file.

Go to Employees > Payroll Center.

Select the option to subscribe or activate payroll.

Complete the subscription process directly through Intuit.

If payroll is already active under your Intuit account, please ensure:

You are logged in with the correct Intuit account.

Your subscription is valid and linked to this company file.

We sincerely apologize for any frustration this has caused. If you need clarification on the activation steps inside QuickBooks, we’re here to guide you.

Kind regards,
Support Team

Antwoord van Softake

Geüpdatet op 24 feb 2026

Thank you for your feedback.

There is no bait-and-switch.

We offer two separate editions:

• Pro – $97
• Enterprise (Business) – $197

The $97 price applies only to the Pro version. The Enterprise/Business edition is a different product with expanded features and is priced at $197.

On the product listing, both versions are displayed. If the Enterprise version is selected (even if the Pro image appears above), the price updates to reflect the Enterprise edition before checkout. The final price is always clearly shown prior to payment.

We do not modify pricing after a customer clicks to purchase.

If you selected the wrong edition by mistake, contact us directly and we’ll review your order and assist you.

Softake Support

Antwoord van Softake

11 feb 2026

Hi Eduardo,

Thanks for the details. Just to set expectations clearly: we sell the QuickBooks license/software, but we do not have access to your accounting data and we cannot recover a Balance Sheet without your company file (that’s stored only on your computer / your backups).

That said, here’s the correct way to get your Balance Sheet as of Dec 31, 2025 and start clean on Jan 1, 2026:

1) Find your QuickBooks company file / backup on the OLD computer
On the old PC, search for these files:

Company file: *.QBW

Backup file: *.QBB

Common locations:

C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\

C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files\

Desktop / Documents / Downloads

Any external drive or USB you may have used

2) Transfer the file to the new computer
Copy the .QBW (or .QBB) to a USB drive or external drive, then move it to your new computer.

3) Install QuickBooks Desktop 2016 and open the file
Important: QuickBooks Desktop 2016 does NOT need a subscription to open your file.
Intuit may ask you to “reopen subscription” only if you want their technical support, not because the file can’t be opened.

If you have .QBW → open it directly in QuickBooks

If you have .QBB → File → Open or Restore Company → Restore a backup copy

4) Print/Save the Balance Sheet as of Dec 31, 2025
In QuickBooks:

Reports → Company & Financial → Balance Sheet Standard

Set date to 12/31/2025

Save/PDF/Print

5) Start bookkeeping from Jan 1, 2026
Once you have your Balance Sheet as of 12/31/2025, you can begin posting new transactions from 01/01/2026.


Bottom line: Without your .QBW or .QBB file, nobody (including Intuit) can rebuild your Balance Sheet. The first step is locating that file on the old computer.

If you want the fastest path: ask your IT person to locate *.QBW / *.QBB on the old machine and copy it to a USB.

Antwoord van Softake

19 jan 2026

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand how frustrating delayed responses can be, especially when dealing with a license issue. WhatsApp is used to provide direct, real-time assistance with our support agents; however, response times can vary during peak hours. We acknowledge that the waiting time you experienced was not ideal, and we are actively working to improve response speed and communication clarity.

Regarding the QuickBooks Desktop license: to clarify, Intuit does not provide end-user support for licenses purchased through authorized resellers, which is why they redirected you. Softake supplies genuine licenses sourced from licensed third-party distributors, and in rare cases, issues can arise that require verification or replacement through the original vendor. This process can take additional time, but it does not mean we are avoiding responsibility.

We do not “pass the blame” — our role is to act as the intermediary to resolve the issue on your behalf, and we always aim for a working solution, whether that is license re-authorization, replacement, or refund when applicable.

If your case is still unresolved, we strongly encourage you to contact us again directly with your order number so we can escalate it and ensure a clear resolution. Customer satisfaction is important to us, and we regret that this experience did not meet expectations.

Thank you for your feedback — it helps us improve our service.

— Softake Support Team