Soko Glam Reviews 

I ordered from sokoglam on October 13th and my package with my goods arrived to me on October 23rd. Delivery was fast

Their glossy website belies their total lack of customer service & it makes no sense. I was a brand new customer, placed an order for two items with one on backorder. So one item was mailed separately & took about ten days to get to me, which was understandable given the wildfires in that part of the country. But when my package was finally delivered it was busted open & except for a sample it was empty. So I go online looking for a customer service number - nowhere to be found. It makes absolutely no sense that a company with such overpriced items has no way for customers to reach out with delivery issues or complaints. Not even a chat in lieu a phone number to get immediate help about this. That only added to my aggravation & twelve hours later I got a reply - they sent me a replacement item, which if they had any customer service orientation they would've sent me free of charge along with a partial or full credit for the amount paid. Now we're only talking about a bottle of cleanser worth $19, to keep a customer they should've been more willing to make me happy. All that did was make me write back requesting a full refund, now I think I'm done. Except I get another email telling me to refuse the cleanser - that was sent to me without a credit & of their own volition - & ship it back. I had to laugh - said in this era of lockdown I most certainly won't make a special trip to return something I didn't ask for & can't even refuse because no signature is required. Soko Glam is the most petty business I've ever dealt with. Better to keep a customer happy to continue getting business than be petty and lose one. Absolutely don't recommend dealing with them at all.

UPDATE: A higher up emailed me apologizing & assuring me that the re-sent cleanser is a courtesy. Very much appreciated & hoping that the front line customer service reps receive better training on how to deescalate/efficiently rectify common issues with orders. They still need to get a phone # though.

I spent an hour on the website, super excited about picking out the most highly rated products. I placed my order and it was cancelled by Soko Glam days later. I sent an email asking for help and was brushed off with a generic response. I spent more time to re-place my order and they cancelled it again. I sent another email to ask why and was ignored. HORRIBLE/ NON-EXISTENT CUSTOMER SERVICE.

I really liked the service and recommendations. I ordered the products and noticed a change in my skin within 2 days. One thing is that some of their products are not cruelty-free. So for my next concierge appt. I will be sure to ask that all recommendations be cruelty-free. You live and you learn.

Excellent customer service! I have contacted them twice and both times they have replied right away. I love their products and they are definitely a trustworthy company.

I had an order that was claimed "delivered", but it was not. I contacted customer service and they immediately checked for me what was going on. They apologized and sent me another package and gave me some points as well!

They had incredible customer service and I got my products in a timely manner! I even got testers in my package. I will definitely shop with them again!

Placed an order and was charged 3 mysterious taxes. Some "NYC tax" (?!), "special tax" etc. Wrote them a message regarding that - no response. Fishy business, never again.
Shopping with companies based in Korea instead, no tax, no shipping

I don't know why they have low ratings. I absolutely love their products, prices are reasonable, and customer service is really good.

I was excited to order from here because I love K-Beauty. I am in Canada and thought it wasn't too expensive considering the shipping fee. BUT once I placed my order, it told me that not only was I charged $8.50 for shipping, I was also charged $9.27 for my province as well. I didn't know that I was getting charged both fees as it never told me!

I ordered a number of sheet masks for my sister's birthday. After placing the order, I got an email saying one mask had since gone out of stock, so it wouldn't be in the order. I immediately responded and asked to substitute another mask in, but was told they couldn't do that because they had already shipped the order, so if I wanted the additional mask I'd have to pay a second shipping fee. Cut to my sister's birthday the next week, when she didn't even have the package. I checked the tracking information and it didn't ship until three days AFTER they told me it had. Super frustrating customer service, will not be using again.

Not a great experience. They take forever to ship a product to Europe (more than 3 weeks) and their return policy is rubbish (a customer has to pay) and they claim natural origins to their products but they contain petroleum and silicone. Won't be buying from them again. Avoid!

I have always loved how I can just go to SOKO GLAM and they would have everything I need for my skin care. However, their delivery had me usually anxious because it just seem to take forever. This didn’t stop me from coming back. However, when my last order failed to ship in a considerable time, I emailed them right away. In the same day, I got a very kind, professional response from Mel and she did her due diligence of investigating what happened to my order. My order was dealt with and shipped the same day I sent my email! So kudos to Mel of Customer Experience department and the fulfillment team of Soko Glam! Hands-down the best customer service I have ever received from online shopping. Two thumbs up! And 5 stars! ⭐️⭐️ ⭐️ ⭐️ ⭐️ Only good (skin) days ahead and will keep coming back! 💜

I used to absolutely be in love with this website, however it takes them FOREVER to restock their products. Every time I find something that I want to buy, it always has the same message on the "Add to Cart" tab, which is the annoying, "Email me when the product is in stock". One of the products wasn't renewed for an ENTIRE year! Anyway, I found a new website that I would recommend called OHLOLLY. So if you are sick of Sokoglam, you may want to try this instead.

Sokoglam does not ship in 1-2 business days as advertised on site. The only way to reach customer service is through email with a 1-2 business day wait. Definitely not customer friendly policies which demonstrates that sokoglam does NOT put the customer first.

They have great products but they are pretty expensive, I want to order from the again but, after like a month or two I got my package so the shipping was really slow. But a couple weeks I got my package they started to take money from my bank account, it wasn’t a big amount of money but they drew like 10$ or so, and I didn’t understand why because I already paid for everything thin shipping, tax, fees and the products. They never gave back the mine but,
It’s not that, is the fact that they had my bank info and that they could draw my money was scary

If you live in the US, then go for it, but if you live in Europe as I do... It's not worth it.
The shipment here was $40! And the products... well, they are legit, and there's extensive info on the web, but they are way overpriced, compared to the prices in Korea and to the ones in similar websites. One of the main attractions of k.beauty is the great quality for a lower price, but they sell them for a price that is too high, to the point where it's not worth it anymore.
It isn't somewhere I buy anymore, I found another shop that is more convenient for me!
Even so, the service was good, the products legit, and the website with a pleasant layout, that's why I rated it 3 stars.

Lovely products and professional email advertisements