Solargain Reviews 1.600

We had the heat pump installed a few months ago. We researched heat pumps thoroughly before proceeding. The guys did a great job installing the unit. They arrived on time, were organised and knew what they were doing. The unit looks good and is delivering reliable hot water. Power usage is minimal, but too early to estimate savings.

Had a new hybrid inverter installed by Solargain Bairnsdale. The whole process from first contact to installation was seamless. 3 guys that installed the inverter were very professional and explained everything to me including how to monitor usage etc. would definitely recommend to others and will use again if the need arises in the future.

We found dealing with Solargain so amazing, they have been professional, reliable and they went above and beyond to support us! From quoting the job through to installation, it was seamless, they took care of everything! Ricardo knows his stuff in relation to what is in the market at the moment with new technologies and reliable safe products, giving us peace of mind, safety was our biggest concern followed by efficiency of products! He helped us to organise transition of the house to 3-phase electricity so that we could get exactly what we want. His expertise and advice was spot, he always made time to answer our queries and help us to understand the process and the choices available, more importantly very honest and transparent!
Installation on site was brilliant, Ricky and his team knew exactly what they were doing, they went above and beyond with care and precision, they were tidy and respectful of our space and happy to answer all our questions. We observed him check and tipple check everything! We truly feel like we are in safe and good hands with Solargain! Thank you :)

The first site contact visit was honest and constructive . The install boys where excellent good installers. The project was very good from stat to completion . Well done .

Excellent experience! Quick to quote and quick to install given how busy the solar industry is at the moment! Couldn’t be happier and would definitely recommend!

Having purchased our solar panels 3 years ago and were happy with the overall service, when we decided to install a solar battery we decided to contact them again. The service was the the same, clear recommendation, fair price and installed within 4 weeks. The installation was carried out professionally and efficiently. The operation was fully explained and my questions answered. The installers were both polite and helpful and cleared away all packaging and building waste. Highly recommended.

I would definitely engage Solargain for future services for how honest they are with advice and if something is not particularly beneficial, they would highlight, for example - does a solar battery make sense for your home usage and recommend not include it if it doesn’t make economical sense. Shoutout to Josh M!!

The electrician was great during the solar health check. However, the experience was let down by the admin team.

The electrician needed a blank document with a letterhead from the office so they could send me an updated report. Despite multiple reminders, the admin team literally took over a week to email them the blank document, causing unnecessary delays.

I would not recommend Solargain due to their poor admin support.

Payed $30,000 for a system that has broken down and no support getting screwed around by this company do not engage them they hide behind other company names

I have recently had solar panels and battery installed through Solargain. It is early days but the savings are already apparent.

The work undertaken ahead of the contract was extensive, but upon arrival the installers had to re-configure the panel lay out. That was easily rectified but obviously extremely frustrating for the team on the ground.

My only beef would be the length of time from agreeing the contact and quote to installation. This went for just over 4 months but is an industry issue with a shortage of suppliers and fitters.

Overall Solargain made the purchase easy, and the explanations and advice offered was exceptionally clear and easy to understand. The installation team were outstanding and toiled away in high temperatures to get the job done. Thank you

Honest service, clarity, great work.

Solar gain have provided exceptional service from the quoting process through installation and after sales service. The installation team were on time, professional, neat and tidy and extremely helpful offering useful advice and instructions during the process. The Franklin battery and associated App are easy to use, efficient and proving to be perfect for our household requirements. The technology and offsite support are fantastic and we highly recommended. Very happy with the service provided by Solargain and the Franklin battery.

Great communication and no pushy sales tactics. Got the system I was after at a compentove price point. The installation was done to high standard electrically and was done in an efficient manner. Very happy with the overall experience from Solar gain

Great team of installers.
Good informative sales rep.
Highly recommend

After waiting over three months to get a warranty claim fixed, most of that time was a third party warranty company. It has been explained to my why qcell warranty takes much longer than any other company.
After my system has had its battery replaced and fully checked and working I will update my review again.
I have had 1 warranty claim some time ago while qcell was in Australia and everything went well and was fixed in a reasonable time but now qcell is no longer in Australia claiming under warranty by third party companies is getting near impossible and takes months.

Update: Batteries have been replace with second hand batteries but the replacement batteries are of a lower state of health.
Zeco the third party warranty people need to read up on the consumer law.
The replacements are not of equal or higher quality.
At least my system is working again even with inferior replacements. Now I am waiting to find out if the inferior batteries are temporary until new ones are installed or if I must take the matter further.

So great to deal with.

We got a 5kw system from them, was so impressed with their honesty and knowledge we recommended to a bunch of our neighbours.

Then even after the fact they’ve been super supportive with after-service.

Stay away. We contracted and got installed 16 solar solar panels by this company. They have a Clause in the contract not allowing comments on social media. Even we were threatened by their lawyer. So, you can guess our experience.

Highly recommended. Customer service was excellent. You couldn't fault the installation very neat and tidy. Would definately recommend solargain

Stay away!!

I got my solar panels installed in Jun 2023 and Solargain replaced my original RCBOs with another brand.

While doing another work, my regular electrician found out that the RCBOs installed by Solargain don’t trip at all…..essentially my entire family had been sitting on a ticking timebomb for the last 2 years.

I spent over $800 replacing the RCBOs. I have sent the detailed electrician report, videos etc to Solargain asking for a refund but a month later, there’s nothing. Apparently, they are waiting to hear from their supplier.

The awareness of checking RCBOs to see if they trip is very low. Can I please ask everyone reading this to check their RCBOs in case Solargain have replaced your switches. It could be a matter of life and death.

Don’t trust what they claim. Contrary to their claim that they care and provide regular updates, they don’t as is clear from my example.

Please choose a provider that really cares. Solargain is clearly not one of them.