Brought a jacket 300£ came with rips no box and stains on it. Looks worn the tags weren’t in it and I’ve Dm the company no reply on the website it says brand new top of that took 2 weeks to come never... Toon meer
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Lees wat reviewers zeggen
Shoes came in an amazing time despite the fact I live in the UK (London to be exact) they're amazing quality, fits me perfectly and didn't come creased or nothing, I also love the small gold chain o... Toon meer
My friend recommended her to me & i am so happy she did, She is the PLUG! Fastest transaction I’ve ever done in terms of buying from a reseller. Paid for the goods & was able to get them within... Toon meer
Excellent customer service ! The tracksuit came in less than a week which was really good as I had somewhere to go on the weekend. The tracksuit was authentic as I’ve had trouble previously with fake... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We sell EXCLUSIVE, LIMITED and LUXURY footwear and clothing! Available at Sole Decree are brands such as AIR JORDAN; NIKE; ADIDAS YEEZY, FOG ESSENTIALS and much more to come! Get the latest updates via our social media @soledecree!
Contactgegevens
London, Verenigd Koninkrijk
- 07538566285
- info@soledecree.co.uk
- soledecree.co.uk
3,9
Goed
53 reviews
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Excellent customer service
Excellent customer service ! The tracksuit came in less than a week which was really good as I had somewhere to go on the weekend. The tracksuit was authentic as I’ve had trouble previously with fake items. Overall I will shop again.
5 maart 2022
Review zonder uitnodiging
Ordered tracksuit on 17th Feb
Ordered tracksuit on 17th Feb, told it would take 5 working days. Still waiting. Tracksuit cost me £294!!!
2 maart 2022
Review zonder uitnodiging
Antwoord van Sole Decree
Hi Dawn,
I have checked the tracking information for your order and your order was shipped on 21.02.2022 and delivery was attempted on 22.02.2022. There was no answer so the order was taken to your local Royal Mail customer service point awaiting redelivery or collection. It now shows that the order has been collected today by yourself and signed for by JOHNSON which is your surname.
If you have any further questions, please just drop me an email at info@soledecree.co.uk. I requested you email us via facebook messenger but since then, I have not received an email.
I pride myself in delivering all orders in a timely manner and a 1-star review doesn’t help a small business owner like myself especially when it seems your order has arrived safely.
Amazing purple Jordan 1s
Shoes came in an amazing time despite the fact I live in the UK (London to be exact) they're amazing quality, fits me perfectly and didn't come creased or nothing, I also love the small gold chain on the right foot it's looks really cool. HIGHLY suggest buying from this company👍🏿👍🏿👍🏿🙃
(ps this was a birthday gift 25/2/2022)
25 februari 2022
Review zonder uitnodiging
Ordered a Trapstar tracksuit
I ordered on a Sunday and thought my tracksuit would arrive by Friday but it came early afternoon on Wednesday. Great customer service. A local business. Authentic products. What’s not to like? 💯
9 februari 2022
Review zonder uitnodiging
4 stars for great service and fast…
4 stars for great service and fast response, but unfortunately no return policy lost the last star for me.
3 februari 2022
Antwoord van Sole Decree
Hey Laura, thanks a lot for the kind feedback! Just to make clear not to confuse you or future customers, I will be more than happy to process an exchange or return if your order is incorrect or damaged. Unfortunately, still being a small business and a consignment store, we do not yet offer returns or exchanges for orders that are correctly shipped and have no sign of fault. Hopefully soon!
Absolutely brilliant customer service. Trapstar tracksuit
I ordered the Trapstar Chenile Decoded tracksuit for my son for Xmas. Absolutely brilliant customer service. Was worried I wouldn’t receive in time for Xmas, These guys went above and beyond to try get it to me in time.
I will 100% be using these guys again.
The tracksuit itself it’s top notch !
31 december 2021
Everything good except from the taxes I…
Everything good except from the taxes I had to pay but that’s not their fold
28 december 2021
Took a little longer to get delivered…
Took a little longer to get delivered and had to chase the order But was very pleased with the service and help from Vanessa who sorted this out 10/10👍
Thanks Vanessa
22 december 2021
Honestly one of the best customer…
Honestly one of the best customer services i’ve interacted with in a while, very friendly and helpful. If you’re looking to buy something i would highly recommend purchasing from this store, orders also ship very fast!!
10 december 2021
Review zonder uitnodiging
Had initial difficulty with the order…
Had initial difficulty with the order which was swiftly dealt with. Great trainers and very happy, thanks.
9 december 2021
Ordered a Trapstar tracksuit
Ordered a Trapstar tracksuit.
Very helpful staff, will use again.
24 november 2021
Bang on and very quick delivery
Bang on and very quick delivery. Will defo use you again
8 november 2021
Really happy with my Dunks!
Really happy with my Dunks!! Fab customer service, would deffo buy again!
2 november 2021
Review zonder uitnodiging
10/10
Never disappointed when I order from Sole decree. Always got the most relevant shoes in stock! Can’t wait to order again.
20 oktober 2021
Review zonder uitnodiging
I’ve ordered twice from sole decree
I’ve ordered twice from sole decree, and each time the company exceeded expectations! Not only did the company provide fast delivery but the communication in between was amazing with same day responses. I’ll definitely be ordering again!
20 oktober 2021
Review zonder uitnodiging
Perfecto
Fast response and excellent deliveries. Definitely ordering again. Amazing
12 oktober 2021
Review zonder uitnodiging
Trusted seller
Trusted seller ! Not the first time purchasing from this company, and will be buying again !
8 oktober 2021
Review zonder uitnodiging
Great service
Quick delivery! And great customer service !!!
27 september 2021
Review zonder uitnodiging
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