Sole Fitness Reviews 

As Diane stated in her 1/5 review, if I could I would give a zero rating for this equipment and for Sole Fitness customer service!

We purchased an ST90 treadmill for over $3700 the end of December 2025 only to have it delivered out of the box not functioning. We contacted support within 48 hours as we received the treadmill on a Saturday and their offices were closed. Tech support (two different people) told us that we would need to have a third party technician come out to diagnose the problem of which they could not give us a time or date as to when they could come since we would be the one contacting the technician. We elected to replace the bottom console ourselves (which as Diane stated in her review), looked as though it was just thrown in the box with bubble wrap and a handwritten part number written on the part. My husband and I replaced the part and we still received the safety key error not detected.

We were told on two separate occasions via tech support, that it is standard procedure that Sole Fitness receives the equipment from the factory (not sure if this is true for all their equipment maybe just the ST90), takes it out of the box, puts it together to makes sure it works, then takes it apart only to put it back in the box before shipping it to the customer. Now does that make any sense? Wouldn't you check the functioning of the equipment at the factory before putting it in the box?

We contacted Sole Fitness via email to have an RMA, as we no longer trust the machine or the company. They stated that we must pay for the shipping and pick up fee as well as the restocking fee, even though Sole Fitness failed to provide us with a brand new functioning treadmill. We are willing to pay for the shipping and pick up, but we DO NOT believe that we should have to pay the $370 restocking fee as we did not receive a functioning piece of equipment.

We want this treadmill out of our home. Sole Fitness states on their website under the RMA that one must pay the restocking fee for ANY reason, but how do we know what the reason is when we have never been able use it. WE DO NOT WANT A REFURBISHED MACHINE repaired with parts from who knows where. We entered into a contract that we were purchasing a new ST90 not one with replacement parts. We hope Sole Fitness does the right thing and refunds our $4600 minus the shipping and pick up fees.

Ho acquistato una ellittica modello E35 del 2025, la robustezza c'è ma alcuni dettagli sono assemblati e costruiti in modo non preciso, le barre dove scorrono i rulli non sono dritte e quindi toccano dove vogliono, a volte una a volte l'altra, problemi di connessione della fascia cardio che perde il segnale e pure il sistema di rilevazione del battito incorporato funziona in modo pessimo. Assistenza pessima.

After you buy the Sole Fitness LCR recumbent bike, you realize that you cannot write a review about it easily. That was the first red flag. After the painful assembly, connecting it to our fiber optic wifi and going through all its updates, we had noticed how laggy and slow to respond it was. Then we tried connecting our phones to it, and that's where the nightmares really begin. Basically, sharing from your phone to this bike's screen it not possible, and is false advertising in my eyes. But, you would think, sharing and connecting issues aside, it would function as a decent exercise bike. I have had it literally reset during my workoput, while i was not watching its failure of a screen, I was watching my phone (cause that's how you use this bike) I look up and its at the login screen. It routinely freezes up, the chart function usually doesn't work, and they DO want you to subscribe for more failure content and features. The entire idea is a scam, and this product is one of my biggest regrets as a major purchase ever. You should not get frustrated by the machine you use every single time you climb on it. PS: they want well over $500 to return it to the company.

I would give 0 stars if that was an option. We purchased a treadmill. 3 months in and the screen dies. They sent replacement parts and the boxes are completely destroyed. Not surprisingly, we opened the boxes and the screen and console are both cracked with pieces rattling around and falling out. I requested a return as I do not trust the company and it was rejected. I paid good money for this treadmill and am not able to use it. You would think that the replacement parts would come and actually be usable! I want everyone to know so that you aren't taken advantage of like I am. They also want you to take the machine apart before sending replacement parts to help diagnose the issue. Is everyone handy and able to do this? Isn't that their job? Is it too much to ask that you can use what you pay for?

Cannot check pulse on handlebar (which is very inaccurate, like not even close), cannot grab a bottle of water without my feet hitting the front plastic (I'm 6'1") let alone touch screen - I have to lean forward as I'm working out, total disaster.
The treadmill uses a cheap Android tablet with not even Plex support (they won't add, and it cannot be done in any way manually). Extremely slow. Awful design. Takes forever just to start the exercise.

I had my Sole E35 elliptical serviced by Charles at Fixness Equipment. The elliptical was making loud grinding noises. Charles arrived on time according to the appointment schedule. He was able to replace the defective parts and fix the problem in about 30 minutes. Now the problem is gone and the elliptical works awesome. Charles was very professional and courteous. I would definitely use his company for future repairs (I have few other fitness equipment at my house). Highly recommended.

Technician was professional, flexible, and prompt in getting our elliptical up and running. The technician, Charley, explained the solution and till this day, all is still operating properly. We are completely satisfied with service performed!

Charley and Tyler were fantastic! Very friendly and they took the mentality of taking care of the customer. I am grateful to both of them for outstanding service.

Shipping was not good for my machine, these guys quickly diagnose the problem and even did a great temporary fix until my part arrives.

I recently purchased the Sole SB900, and I couldn’t be happier with it. The bike is incredibly well-built, rock-solid, and operates silently—exactly what I was hoping for. It delivers a legitimately challenging workout, and I’m really enjoying the available videos and training content.

One thing worth calling out: just a few days after my bike arrived, it went on sale. I reached out to Sole Fitness expecting a standard “sorry, we can’t help,” but instead, they immediately refunded me the difference. That kind of customer service is rare these days, and honestly sealed the deal on my loyalty.

Overall, the SB900 is a fantastic machine, and Sole Fitness has been great to work with. Highly recommend.

Our technician, Charley, made the complication of getting our treadmill fixed as easy as possible on us. He is very nice, knowledgeable and attentive! Highly recommend him for any issues that may pop up!

Bought an E98 Elliptical and paid extra for installation service. It suffered a mechanical failure after 5 minutes use. A replacement was sent. The replacement arrived with a mechanical fault. Insisted on a full refund, not prepared to waste any more time on Sole

If you’re from Southern California (San Diego/OC/LA) area and looking to have your sole product or any other fitness equipment repaired or maintained, I highly recommend requesting Charley as your professional technician. He is very knowledgeable and works very quickly and has taken care of all the issues I had with my Sole e35 elliptical. He is also personable and just a great guy that is honest and trustworthy. Very good at communicating and goes out of his way to follow up on his clients days later to check if your machine is still in good order. Save yourself the time and tell your Sole rep that you want Charley to do your repairs.

I wanted to provide feedback on the service and assistance I received from Will the salesman I worked with over the phone in processing a recent treadmill order.

I called the customer sales line numerous times over the past few days. My first experience was with a sales representative named Will. I asked multiple questions, and Will was extremely effective in helping me select the Sole F89. He offered to help me and told me to ask for him if I called back. I ended up calling back 4 more times as I did my research, each time asking for Will and getting his help. Through our discussions about deck types, technology options and capabilities, my training goals and capabilities, Will helped me select the right treadmill and also helped me understand all the options for shipping and payment.

Will explained the TrueMed payment program due to the fact that I have an HSA. Will generated an invoice that allowed me to process my payment using my HSA credit card.

I wanted to acknowledge the help and guidance that Will provided and his amazing assistance.

Sole customer service is fantastic! I had problems placing an order online and Rachel with customer service was able to help me in minutes. I can't wait to get my bike -- I had a Sole treadmill in my home gym for 15+ yesrs, and it was the best piece of equipment! Unfortunately, I have a knee injury and can't run anymore.

Easy to place order. Shipping went fantastic. Delivery could not have been better. Excellent support. Treadmill is working as I had hoped for. Very organized and always available to answer a questions.

Thank you,
Richard

Aaron was very knowledgeable and very patient. He helped me with my purchase. Highly recommend.

Extremely Informative and Helpful. Aaron was able to speak to the differences in the models I had been comparing. He discussed the pros and cons to help me make the best decision. I didn't feel rushed or pushed at all. Really exceptional experience.

WARNING: Sole uses outdated tablets/hardware on their devices. Less than two years old F85 treadmill stopped working for Netflix, and we are told by Sole that they are using an old tablet for their devices. They do not offer any solution but buy a tv to watch stuff on. I will be selling the treadmill and never purchase anything from this company again. It is expected that users can use hardware/tech for at least 5 years, receinv updates for the time. less than two years is unexeptable.

Charley provided prompt and courteous service for my Sole elliptical. He ordered the correct parts, his tech showed up exactly on time and fixed the problem on my E35 elliptical. Highly recommended A+.