Solstice has great site to view their products. Easy to navigate and great selection. Competitive prices. My sun glasses arrived in a timely manner and in excellent condition. If you’re looking for... Toon meer
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Lees wat reviewers zeggen
Communication on orders or let customer know how long it takes. The explanation of how long the order will take is not understood in the purchase process. Haven’t received the product and already want... Toon meer
Ordered my sunglasses September 1st. Finally got a tracking number on the 23rd. It just says UPS awaiting label. They created a label and haven’t shipped them. This website is a scam and their custome... Toon meer
The sunglasses are beautiful well designed sturdy reasonably priced with the discount and very efficient looked forever for a replacement pair so happy I finally found your site. I just ordered anothe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.
Contactgegevens
5th Avenue 665, 10022, New York, Verenigde Staten
- solsticesunglasses.com
3,1
Gemiddeld
515 reviews
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Never received my shipment
Never received my shipment. Solstice put it all on me telling me to complete a police report because they were stolen. I never said they were stolen. I said that I did not receive them and they told me to contact UPS and file a complaint. UPS told me that the shipper is the person that needs to file the complaint since they sent the package. The package tracked as being delivered at 6:45 pm on August 13. We were not home at the time and when we did get home at 8 PM we had six packages sitting on our front doorstep. So assuming and telling me that the packages were stolen was irritating as they would’ve taken all of the packages and just not dug through for one item. We live in a gated community and to make an insinuation like the above was just very unprofessional. Now I have a dispute with my credit card company until they figure out where the package is. All I know is on the day that the package was delivered. It was not our regular UPS driver. Was hoping to have these sunglasses in my possession for a long over due vacation but apparently that is not happening.
5 augustus 2026
Antwoord van Solstice Sunglasses
Hi,
We’re sorry to hear about your experience and understand how frustrating it must be to not have received your package when the tracking shows it was delivered. We did offer to assist you with the next steps, but unfortunately, you declined the assistance we provided at the time.
According to the carrier’s tracking information, the order was marked as delivered on August 13. As part of our process for packages that are marked as delivered but cannot be located, we require a police report so that we can proceed with the appropriate investigation and claim process.
We certainly did not intend to make any assumptions about what happened to your package. If you decide to provide the requested information and would like us to continue assisting you, please reach out to our Customer Care team. We’ll be happy to review the details and help however we can.
The price and ease of ordering
17 augustus 2026
Review zonder uitnodiging
Antwoord van Solstice Sunglasses
Hi,
Thank you for your wonderful feedback! We’re so glad to hear that you found our prices appealing and that you had an easy ordering experience. We truly appreciate you choosing Solstice Sunglasses and taking the time to share your experience!
I bought a glass online
I bought a glass online. After 20 days, nothing was shipped. I consulted through email for 3 times. No responses at all.
3 augustus 2026
Antwoord van Solstice Sunglasses
Hi,
We’re sorry for the confusion regarding your order. We did review your communication history and can confirm that one of our support agents responded to your inquiry promptly on the next business day. Your email was received over the weekend, when our support team was closed.
Your order also includes custom lenses, which require additional processing time. Orders with custom lenses typically take 10–14 business days to process, and your order is still within that timeframe.
We’re actively working on your order and will ship it as soon as it’s completed. We appreciate your patience and understanding.
I ordered sunglasses in 8/1 and they…
I ordered sunglasses in 8/1 and they have t even been shipped yet
2 augustus 2026
Antwoord van Solstice Sunglasses
Hi,
We understand your concern regarding the shipping timeline. However, after reviewing your order, we can confirm that it had an estimated processing timeframe of 10–14 business days before shipping.
Your order was shipped and delivered successfully within the stated 10–14 business day timeframe. We’re happy to see that your sunglasses have already been delivered.
We appreciate your patience and hope you’re enjoying your new sunglasses!
Authentic and timely delivery
They had the exact pair of glasses I wanted. The payment process was easy and the delivery and communication was timely. I would definitely order again.
2 augustus 2026
Antwoord van Solstice Sunglasses
Hi,
Thank you for sharing your experience! We’re so happy to hear that you found exactly what you were looking for and that everything—from placing your order to receiving your sunglasses—went smoothly.
We truly appreciate your support and look forward to helping you with your next pair!
It’s day 14 since ordering and it still…
It’s day 14 since ordering and it still says waiting for details. This is ridiculous. This should be fully comped for me. I have called several times and nothing has worked
2 augustus 2026
Antwoord van Solstice Sunglasses
Hi,
Thank you for sharing your review. We’d like to provide some clarification regarding your order. The estimated processing time is 10–14 business days before shipping, and your order was processed within that timeframe.
We can confirm that your order has already shipped and is currently in transit to you. It is on its way, and we hope you receive and enjoy your sunglasses very soon!
Thank you for your patience and understanding.
Communication and price
1 augustus 2026
Antwoord van Solstice Sunglasses
Hi,
Thank you for sharing your review! We’re so glad to hear that you were happy with our communication and pricing. We always work hard to provide great value while making sure our customers have a smooth shopping experience.
We truly appreciate your support!
I was able to replace my favorite pair…
I was able to replace my favorite pair of sunglasses from the late 80s. Ralph lauren tortoise outside and inside blue.
1 augustus 2026
Antwoord van Solstice Sunglasses
Hi,
Thank you for sharing your experience! We’re so happy you were able to find and replace such a special pair of sunglasses from the late ’80s. It’s wonderful to hear that we helped you reconnect with a favorite classic!
We truly appreciate your support and hope you enjoy your Ralph Lauren sunglasses for many years to come!
I would rate 0 if I could
I would rate 0 if I could, ordered 2 weeks ago, they took my money and they never shipped my sunglasses! Terrible
1 augustus 2026
Slow company to ship one item
I know it’s stated it can take 7 days or so for the order to ship but It’s ridiculous that I’m here on day 7 (business days) and it still hasn’t shipped. I’ve never had a company take so long to ship one item ever.
6 augustus 2026
Antwoord van Solstice Sunglasses
Hi,
Thank you for sharing your review. We’d like to clarify the shipping timeline for your order. The estimated processing timeframe was 7–10 business days before shipping, and your order was shipped within that timeframe.
We’re happy to confirm that your order is now in transit to you and on its way. We appreciate your patience and hope you enjoy your new sunglasses once they arrive!
Still haven’t received
Still haven’t received. Takes so long. I would have purchased them somewhere else if I knew.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Solstice Sunglasses
Hi,
Thank you for sharing your review. We’re sorry to hear about your experience.
Unfortunately, we’re unable to locate your order based on the information provided. We’d be happy to look into this for you and provide an update.
Please reach out to our Customer Support team at customersupport@solsticesunglasses.com with your order information, and we’ll be happy to assist you as soon as possible.
Thank you for giving us the opportunity to help.
14 days have passed still not shipped
14 days have passed still not shipped...
Update: Glasses did arrive as described. Just took long
30 juli 2026
Antwoord van Solstice Sunglasses
Hi,
Thank you for sharing your feedback. We checked into your order, and it is still within the 10–14 business day timeframe stated on the product page before purchasing. You received an order confirmation when your purchase was placed, and you will receive another confirmation with tracking information as soon as your order ships. Our team is actively working to get it shipped as soon as possible, and we appreciate your patience and understanding!
Really really slow
Would love to review but it has been over two weeks and still my order hasn’t “processed” yet.
31 juli 2026
Antwoord van Solstice Sunglasses
Hi,
Thank you for sharing your feedback. We took a look into your order and can confirm that it is still within the 10–14 business day timeframe provided on the product page prior to purchase. Once your order ships, you’ll receive a shipping confirmation with tracking details. Our team is working to have it on its way as soon as possible, and we appreciate your patience!
Sunglasses that are very expensive…
Sunglasses that are very expensive still haven’t shipped 3 weeks after expected shipping timeline and no one is helping.
30 juli 2026
Antwoord van Solstice Sunglasses
Hi,
We’re truly sorry for the delay and understand your frustration, especially after waiting well beyond the expected shipping timeline. We’re actively monitoring your order and working to get it shipped as soon as possible. We appreciate your patience and apologize that we haven’t provided the experience or communication you expected.
No communication with orders.
10 augustus 2026
Antwoord van Solstice Sunglasses
Hi,
Thank you for sharing your feedback. We checked into your order, and it is still within the 7–10 business day timeframe provided on the product page before purchase. Your order confirmation also included this timeframe. Once your order ships, you’ll receive a shipping confirmation with tracking information. We appreciate your patience and understanding!
Antwoord van Solstice Sunglasses
Hi,
We appreciate you taking the time to leave a review. We checked your order and can confirm that it remains within the 10–14 business day timeframe listed on the product page before your purchase. You’ll receive an email with tracking information as soon as your order ships. Our team is working to get it out as quickly as possible. Thank you for your patience!
It takes to long to ship
29 juli 2026
Antwoord van Solstice Sunglasses
Hi,
We’re sorry for the longer-than-expected shipping time. We understand how frustrating it can be to wait for your order, and we’re always working to improve our processing and shipping times. We appreciate your patience and feedback.
Nunca me llego
30 juli 2026
Sky was fantastic
Sky was fantastic, very helpful and knowledgeable.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Solstice Sunglasses
Hi,
Thank you for the wonderful feedback! We’re happy to hear Sky was able to assist you and make your experience a positive one. We truly appreciate you taking the time to recognize their great service!
Glasses came within a week of ordering…
Glasses came within a week of ordering and were as described.
29 juli 2026
Antwoord van Solstice Sunglasses
Hi,
Thank you so much for your wonderful review! We’re happy to hear your glasses arrived quickly and were exactly as described. We truly appreciate your support and hope you enjoy your new glasses!
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