Spoke to Matt today after my vehicle was in a collision and even though my car is possibly being written off his attitude towards customer and how he goes about this is brilliant. the situation wa... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Toon meer
Bedrijf heeft geantwoord
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Toon meer
Bedrijf heeft geantwoord
Appalling don’t listen to you, trying to say I’m responsible for an incident I was actually at work so was not me. Correspondence from them does not relate to the calls they make. I was insured with g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Contactgegevens
Lysander House , BS10 7TQ, Bristol, Verenigd Koninkrijk
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Goed
623 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Declan was lovely and made me feel at…
Declan was lovely and made me feel at ease during a phone call that made me anxious and caused some stress. Thank you so much for being kind and understanding it’s not nice having a little crash. He was amazing!
6 maart 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
So far so good
So far so good. Initial call well taken by Tom and he gently led us through the process in hand.
28 februari 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Alex is the best one who sorted the…
Alex is the best one who sorted the problem out.
Rest ppl put me on hold and disappeared but Alex is the man!! ❤️
3 maart 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and we are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Corrupt organisation threats to my mental health, credit file!
why does Somerset bridge ltd AKA GO SKIPPY cancel your premium via text then threaten you say you owe them money £171 #corrupt #extortion at it worst and threaten to report you to credit agencies impacting my career, mortgage and mental health #fca i will not be bullied into debt unlawfully Damian Arnold CEO !!
28 februari 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I spoke with a Karon this morning who…
I spoke with a Karon this morning who helped and guided me in the right direction after my car was hit from behind. Really helpful, would defo recommend!
18 februari 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
If I could give less than one star I…
If I could give less than one star I would. I waited over 3 weeks to get my payout after an accident. Every time I called I was told the money would come that day. It never did. Also their staff speak very bad English which makes it almost impossible to resolve a situation. Awful customer service. Avoid like the plague
18 februari 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Person on the other end had a nice…
Person on the other end had a nice demeanor and was helpful.
14 februari 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Quick resolve my issue,very…
Quick resolve my issue,very professional people.Many thanks
13 februari 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The person dealing with my claim tom…
The person dealing with my claim tom has explained it to me very well with it being my first accident
13 februari 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Cancelled my insurance because somerset…
Cancelled my insurance because somerset bridge ltd acting on behalf of Watford insurance, made a claim they told me they wouldn't pay out because it was my fault sent me a letter stating that my car was being catergrised has cat n, did a hpi check and it showed my car has being a cat s and they had no right to do that, they didn't pay me out at all they also took my money stay away from somerset bridge limted insurance who work in paternship with goskippy and watford insurance,they have also refused to provide me with my no claims discount which I am entitled too has these were protected, I have raised a complaint with Financial obsdaman service now. Has they are being treating customer unfairly
5 februari 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I have fleet policy and a open claim of…
I have fleet policy and a open claim of van theft its been four months and every time I ring I am told we are waiting reply from underwriter
Am paying £55.000 a year and hoping to add more vans however the service am getting is not even worth £600
29 oktober 2024
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Fair
Edit: fair enough, my issue was resolved at least I'm in the clear. Would recommend training the female staff to be polite as male staff seems to be very polite.
7 februari 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Adam was 10/10
Had an accident happen to me and the support team were amazing and helped me with every step. I spoke with Adam and he was patient, calm and kind when I was a bit shaken up. Absolute brilliant team.
7 februari 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Linda’s a superstar
Just wanted to share my experience with the company today. Linda went out of her to contact me to give an update. She made the experience ten times easier and less stressful. Appreciate her greatly! Thank you
7 februari 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Well done Tom
Well done Tom! He helped with my enquiry in a friendly helpful manner and put my mind to rest. He is an asset to your company
7 februari 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Quick, Simple and Thourough.
Was very polite, helpful and informative. The process was simple and relatively quick.
7 februari 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Avoid this company
Avoid this company. Absolutely ridiculous rip offs. They discriminate against Muslims. Stay well away
Was asked to call back after the review. After waiting for almost 1 hour a rep called Zoe was unable to explain or justify or even retrieve the email I sent to the reviews team. Just proves the point made . Absolute waste of time. Don't go anywhere near this broker they are not insurers
5 februari 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Worst company to Handel your claims…
Worst company to Handel your claims ever. Their client has hit my car whilst parked And they’re refusing to pay for my damages and not even properly tell me why this is. Costumer services is useless they just tell you to wait and keep telling me to go through my insurance even though i already told them that i have third party insurance only. I will wait a couple of days then i will get my lawyers involved.
18 januari 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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