Sonora Quest Laboratories Reviews 

Impersonal to the max!!!! No help....don't answer phone! Online set-up is not working! On and on .......

I went to a location as a walk in. Waited over an hour to be told they only do Banner clinic orders. So they made me an appointment at another near by location. I wait, I come in on time and I am waiting again past my appointment time. I have already wasted plenty of time to get simple labs drawn. Now with an appointment they are waisting more of my time. This also after months of billing issues where they billed for service I got an EOB for that said they were paid in full. I would not recommend Sonora Quest Labs.

I have tried many times to call customer service about a bill, and hold for a very long time with no answer. They tell you 20 minutes, but it is not at all.
They don't tell you your place in line, or speak any more. Just awful music. I don't even get a computer.

Even when I go in to ask, there is no one the desk for the line, and several people waiting.
I hope I never have to go here again. It wasn't always like this.
I even read on line that there are many having the same trouble.

On Friday, 10/01/26, I made an appointment at the 5757 W. Thunderbird Road location. I arrived and checked in on the kiosk. The receptionist just sits on a chair and directs people to the kiosk. A sign would surely save a salary.
I was called in a fairly timely manner, information was exchanged and blood was drawn. One of the tests was a 24 hour Urinalysis Sample. I was given the container and both written and oral instructions. The two most important were… don’t collect the sample on Saturday as we are closed on Sunday and please “drop it off” at any location within 30 minutes of completing the test.
The concept of “drop it off” is lost on Sonora Quest. All the receptionist knows how to say is “use the kiosk”, you need to sign in on the kiosk, choose “drop off a sample” and then sit down and wait, and wait, and wait. Since you didn’t have an appointment, things are not in your favor. Finally a technician comes out, blurts out your name and you get to follow them to a small room. There you also get to answer questions about your sample. All the same as you were instructed, days prior.
After answering “YES” to numerous questions and verifying the information on the small label the technician printed out you are free to leave.
This is NOT “drop it off” this is return it and wait. Another 30 minutes of my life I won’t get back.
Remember that when dealing with Sonora Quest, your time does not matter.

It took Sonora Quest 8 months to inform me that I had an outstanding bill with them and then within the next 10 days I have received 3 text messages and an e-mail telling me that I need to pay my bill. This is very close to being harassment. Very poor billing department!

Once again I am waiting for over an hour for routine lab draw. I had an 11:30 appt., and when I came in on time, there were already 20 people waiting!! This is ridiculous and disrespectful to patients. ! The only explanation is “ we’re running behind”. Wait times are over an hour. Something needs to be done about this situation. I will be contacting administration and hopefully this situation will be resolved!!

I was very nervous and Ty helped me thru the test and she is very good at her job!! Thank you, Ty

My doctor faxed my order 3 times but it never shows up online as a received order on file. I called twice both times no answer but it gave me the option to leave my information for a call back. I did request a call back and no one every responded (twice). I started going to Sonora Quest over 20 years ago and their customer service was amazing. Not any more, I might need to find another lab.

Had a rough time the first day not finding a vein but a very sweet lady named Ty told me to come back the next day and she would get me.in right away. I came back and got in super quick thx to her and she found a vein the 1st try! She was so nice and calming through it all, I appreciate everything these guys do for us.

Customer service is nearly non-existent. They do not answer the phone. There is no receptionist at the front desk. You sign in on a kiosk. There is no way to ask a questions prior to your visit, or verify that your labwork was received until they bring you back to a room to draw blood. So you wait for nothing. It's 2026 and clearly faxing orders doesn't work well, so it's time to use a different system of delivery. The phlebotomists are good at their job. It's the business model and technology used that I have issue with.

Changed password repeatedly. Finally got into the site. Live in CA. Address changed months ago. Have used CA site before. Only AZ locations came up. Customer service- only showed AZ number. Told they couldn’t help. Gave me another number. Could not help with site problems. Gave another number. They Could only make appointment. They made appt for 7/20. Again after numerous attempts to log in today- no upcoming appointments. Then repeatedly locked out. Spent
Literally hours trying to make an appointment. Easily just made appt with
Labcorps.

Rude, unprofessional and very badly run. The wait was long… and seeing them interact with the clients was cringe. If being rude was a job requirement they would take the prize

Pinky Plana is a great tech. She did my blood work at Sottopelle, Scottsdale. She is very professional and kind. It did not hurt at all!

SonoraQuest doesn’t believe in having a receptionist. Customer service is atrocious. They won’t help you unless you sign in even if your question is basic. And once you sign in you have to wait “your turn” in line even if you’re here for blood draw, which is a waste of time and a poor system on their part! And on top of that their approach is not friendly, not welcoming! They need to reconsider their their system. It seems like most if not all SQ officers are like this. Whoever is running this company is out of touch of what is needed! So disappointing!

When your scheduled tests are “fasting” tests, and you arrive at their lab during their posted hours, and the lights are off and door locked, it is easy to be upset and angry. Appointments are useless at this place, as you wait 30-40 minutes even with an appointment. I will ask my primary care to switch the order to Labcorp. Hopefully, they will be open during their normal stated hours at Labcorp.

I used Sonora Quest for years. Was charged 1/23/26 for bloodwork the office in Casa Grande, AZ said Medicare "may not pay". They would not do any other bloodwork until that one was paid even if I asked them to take that one test off. Paid it then my doctor resubmitted another code to Sonora Quest on 2/3/26. 3/2/26 Sonora Quest said they submitted the new code to Medicare for the claim on 2/13/26. Medicare did not see the submission on their end. On 4/2/26 still no resubmission from Sonora Quest. I called SQ back. The gentleman said he saw where the code was in but not submitted to Medicare on 2/13/26 and said he would submit it and refund my initial payment that will take up to 30 days to see the refund. We will see if it gets done. This is exactly why I no longer use SQ. They keep the money and don't submit the new codes to Medicare? Most people would have given up but I won't. LabCorp never charges me upfront so that's who I use now.

All I want to do is drop off a sample. It is impossible to find a location through their website without providing a lot of personal information. What are they afraid of.

They are frauds and will up charge you, charges that should not be there AND they won’t correct their mistakes as they promise.
They agree to their “mistake” and assure you it will be done but NOWAY. We have2 issues which it falls into fraud and it has been going on for months and months of empty promises and denials.

Scheduling apt was easy and efficient, office procedure was timely, phlebotomist was friendly accurate with blood draw. Processing of labs took way to long to get results for simple routine labs. Had to cancel my MD follow-up apt due to labs not being completed in a timely manner. I made several calls requesting to be expedited, with no success. I’ll probably get labs done at lab corp in the future. It’s where my MD told me to go in the first place, but I had an account with Sonora Quest and have been getting my labs done by them for years. Time for a change, for sure!

Zero stars if I could...

I'm not sure if this place really is incompetent or if they are scamming people!

If you are getting anything other than routine blood work, stay clear of this place! I was having some tests done that are not your run of the mill tests. The story goes like this...

I wait an hour past my appointment time (this should have been the first red flag). Once in the back, I notice it is taking the lab tech extra long to put my lab order in the computer. I ask if everything is ok, lab tech says "yea, having a little trouble with one of these tests, can't seem to find it" (second red flag). About a minute after I ask if everything is ok the lab tech leaves the room, comes back with another lady. They are both looking at computer, tech 1 say's I'm not sure which one to use (third red flag), 2nd tech say's I think it's that one (fourth red flag). The second tech leaves, not 2 seconds later a third tech comes in, and says that the second tech wants her to check and make sure it's the right code (fifth red flag). Finally, after an hour of waiting after my appointment and 20 minutes in the room trying to figure out what code is correct I finally get my blood drawn.

Fast forward a week and half. I hadn't seen anything come through my Insurance via my portal (I have had issues with Sonora not billing my Insurance in the past), so I called Sonora, and low/behold the rep tells me "Oh, your claim is on hold pending a letter from your doctor saying that this test was needed", say what?! The rep then proceeds to tell me that the test that was put in the system is not FDA approved! My mind is blown!!! Now I know why it was taking so long for the lab tech, instead of informing me that she could not find the correct code for that test she decided to find a code that closely matched the test I was suppose to get.

It's still too early to get a bill because they still have not billed my insurance. I am be proactive and letting people know. I am also filing a complaint with my insurance and the BBB. If needed I will escalate to the district attorney's office. I should not be on the hook for a lab test that is not FDA approved, I should have been informed, and given the option to opt out!