Sonora Quest Laboratories Reviews 

Had a blood test done at Sonora Quest lab located at Banner clinic Irma lane.
The Phlebotomist, Alma was very professional, courteous and Prompt. I was out within 10minutes.
Recommend Sonora Quest highly

The girl at the front desk is very short and rude with patients.

I did not know my doctor was not in their network. Instead of them telling me , they did the work and then billed me for seven hundred and something. They were wrong for that... If someone is not in their network and it shows up that it is not,they should let that person know that, instead of doing the service then billed them. That is money I do not have...just wrong I do not remember the exact date but it was in march or april of this year 2025

Very rude employees, awful experience.

Terrible la xenofobia que se vive en este lugar. Hay que demandar masivamente.

Extremely awful. Staff are insanely rude and disrespectful. This should be shut down

Awful, mediocre service, incompetent staff

Do not recommend

Personas sin empática falta de atención groserías xenofobicas y muy mala la atención con el público

I am a very hard person to get blood work done. My veins will hidden I had some many people tell me no problem I can get you. They have failed. The only person who can is Avery He is the nicest guy I have ever met. If he ever let I am going to follow him. That is how much I trust him doing my blood down

We did newborn tests for our son. They lost his blood samples not once but twice and we had to redo the blood tests two more times. They called us at 4:30 pm and said it was late to redo the test at their locations and we have to go to the emergency.
Terrible service!!!!!! Both happened in 2000 E Southern Ave location.

No point in getting an appointment, it won't be honored.

Very customer service oriented from checkin to having my blood taken. Mirian was my technician was very patient oriented and made my visit very smooth from beginning to end. EXCELLENT customer service.

Threating to send a bill of mine (6 months after I paid my normal co-pay) to collections after my Insurance Company wouldn't pay their exorbitant fees. Scammers, be careful.

Appt time at 10:30 and arrived 15 minutes early. Checked in on kiosk and finally called to front desk at 11:05. I asked them how much longer and she said I'm the next one, called at 11:15. My point of the review is don't bother with an appt, go to another facility. I thought being right next store to Banner MD Anderson it would be well oiled machine with customer service and speed, not so.

This place is absolutely joke Miss Tabitha is a rude individual I would not recommend coming to this place is a total f****** joke.
There's no compassion they need to work at a jail do not come here go back to the hospital or go somewhere else

Insurance says they don't have record of them trying to bill them let alone declining it but the letter they sent says all my insurances declined it. I think this place is a scam. Their website is shady, nobody answers the phones, and they didn't actually bill my insurances.

Nehaya was my phlebotomist the other day at my doc's office. I am usually a "hard stick." She wasn't worried at all and was able to draw my blood on the first try with no problems. She was so professional, comforating a nice! She's a pro! Thank you!!

My doctors office has had issues with submitting my lab orders to Sonora Quest Labs. So, I called to make sure the lab order was there before going there. I called the phone number for help. Then I pressed 1 for patient. Then I pressed 7 to speak to someone. Then it rang for a long time and finally asked me to enter a code. Obviously I did not have a code. Then the system finally hung up on me when I did not enter a code. So, there is really no way to verify that my lab order was submitted. After calling several times and having the same thing happen over and over, I gave up and called the Quest corporate phone number. When I got someone to speak to I told them about this. I also told them that when I logged into my Quest account it does not show me if there are any lab request orders. She said that they have asked for this over and over again. However, the powers that be would not do this. So, then I told her about the phone system and she did not have an answer for me. Finally I just asked her to look in the system and see if there was a lab order submitted for me. She confirmed it was there. So, now I can go there to complete the lab order. Unbelievable. When I posted a review about all this on the Sonora web site I saw that the majority of reviews were really bad. Nice going Senora Quest Labs. I will continue to post this review in multiple places.