The most incredible experience - it’s like going into actual shoe heaven. Sophia Webster is my favourite shoe brand and I LOVE going to see Faye, she ALWAYS goes above and beyond. Messaging me picture... Toon meer
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Lees wat reviewers zeggen
First time ordering from Sophie Webster, and sadly, I’m not impressed. I ordered a pair of shoes over a week ago and received an order confirmation, but despite several emails, I’ve had no response or... Toon meer
I had the pleasure of visiting the Sophia Webster Archive Store in Stratford on Saturday and what an absolute gem it is. Fabulous selection of stunning pieces. All the girls there were so helpful & lo... Toon meer
I had the most wonderful experience shopping at Sophia Webster, all thanks to Fay! She was an absolute delight to talk to and treated us beautifully. Her customer service is incredibly engaging, warm,... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to the official Sophia Webster website. View the latest shoes, bags and bridal collections. Express Worldwide Delivery. We always try our hardest to help so please do reach out to us first with any issues, we would love to help.
Contactgegevens
London, Verenigd Koninkrijk
- customerservice@sophiawebster.com
- sophiawebster.com
4,1
Goed
311 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Shopia was very helpful when I had an…
Shopia was very helpful when I had an issue.
Went above and beyond to help me.
Thank you 😊
21 april 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Rhonda,
You're so welcome for the assistance, I hope the issue is resolved with the return you've been trying to make with the other business we had the confusion with!
If you ever need anything further help, please let me know.
Have a great day!
Best,
Sophie - Team SW ✨👠
Great customer service one of the best…
Great customer service one of the best I've dealt with, Taylor was quick to reply and sorted my query professionally and fully
14 april 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Karen,
Thank you so much for the feedback, it'll be passed onto Taylor!
Have a fantastic day!
Best,
Sophie - Team SW ✨👠
My issue was dealt with so swiftly and…
My issue was dealt with so swiftly and so expertly. Taylor was very professional and friendly. Will definitely recommend Sophia Webster to everyone I’ve ever met!!!! 🤣😂🤣
13 april 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hello there,
Thank you so much for the great feedback!
We're so thrilled that you had a good experience with us.
Best,
Sophie - Team SW ✨👠
Excellent customer service
I contact SW customer service and the response was speedy and very helpful.
31 maart 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Lucy,
Thanks for sharing your experience and feedback, we aim to please so we're thrilled you found your experience helpful!
Have a great day!
Best,
Sophie - Team SW 👠✨
***** amazing
After being told my online order was out of stock, I reordered in diff size and they got dispatched the next day. Taylor from customer service was really great and very helpful, she even honoured me my 20% discount because the discount had ended when I had to reorder. Thank you Taylor!
4 april 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Han,
Thanks so much for leaving a great review for us! I'll pass this onto Taylor who will be thrilled to see this.
Have a great day!
Best,
Sophie - Team SW 👠✨
The customer service is impeccable!
The customer service is impeccable. Professional, courteous and helpful. Truly above & beyond in a time where customer service is sorely lacking in most places. Kudos!
5 april 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Angela,
We really appreicate your review and it'll be shared with the wider business.
Thanks so much!
Best,
Sophie - Team SW 👠✨
Super speedy and amazing service
Super speedy and amazing service; I emailed about a pair of shoes having a gem missing…they were collected the next working day and posted back out to me the following day all fixed! Can’t thank them enough
4 april 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Chloe,
We're so glad we were able to help you with your shoes in a timely manner and thanks for sharing your experience.
Take care!
Best,
Sophie - Team SW 👠✨
Bridal Shoes
I emailed about a pair of the bridal shoes for my wedding which were not in stock. The team managed to find them for me and provided a lovely discount.
I sent my shoes recently to have the 'Wifey for Lifey' messaging added to the bottom of the heels. The collection was organised by the team FOC and they are looking at adding the text as a matter of urgency to ensure I get them back for my wedding day.
Taylor particularly has been an amazing help and has gone above and beyond.
Thanks!
Tasha
4 april 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Tasha,
Congrats on the big day! We're thrilled you chose SW to be apart of your special day and we're so glad we were able to make your shoe dreams come true.
I'll share your fabulous feedback with Taylor and the team!
Best,
Sophie - Team SW 👠✨
Taylor the customer service…
Taylor the customer service representative was extremely helpful in providing a good resolution to the issue with my boots.
31 maart 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Christine,
I'll be sure to let Taylor know about your review, thanks for taking the time to leave such positive feedback!
Best,
Sophie - Team SW 👠✨
Customer service fabulous
Customer service fabulous. Speedy hassle free repair . Special thanks to Ellen. They go above & beyond
24 maart 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi there,
Thank you for sharing your feedback, I'll be sure yo pass on your kind words to Ellen!
Best,
Sophie - Team SW 👠✨
Wow! it doesn’t get much better
Wow! what a great level of service provided by all at Sophia Webster, it’s definitely the people that really make a successful business and that great customer experience!!!! Fantastic purchase and Fantastic People!
Once again they have gone the extra mile, thanks again Taylor and all that work at Sofia Webster keep doing what you do and how you do it!
24 maart 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi John,
Thank YOU for your lovely message and feedback, we really appreciate you taking the time to share this!
I'll ensure Taylor is made aware of your kind words - have a great day.
Best,
Sophie - Team SW 👠✨
Excellent customer Service highly recommended.
Excellent customer service really responsive and helpful 👍🏻😄
22 maart 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Emma,
We're super thrilled that you're so pleased with our customer service, thanks for taking the time to leave us a review!
Best,
Sophie - Team SW ✨👠
Great experience with Sophia Webster
I´ve ordered a pair of Sophia Webster shoes at Farfetch what I really will never do again. I´ve tried to explain to Farfetch that their is something wrong with the shoes without any help or feedback. It was horrible. (600 Euro) Than I contacted Sophia Webster on their Website and they immediately responded back and helped in a very luxurious way. The experience with Sophia Webster was really phenomenal. They collected the damaged pair of shoes and renewed it by a brand new pair. I am really impressed although I am expecting this way of treatment.
Looking forward to my next pair of Sophia Webster (for my wife :) )
Thank you, Taylor!
23 maart 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Mahmoud,
Thank you so much for sharing your feedback on your experience with our Customer Service team, we're delighted that we were able to help and resolve this for you.
We hope your wife LOVES her shoes.
Best,
Sophie - Team SW ✨👠
I recently ordered two pairs of Sophia…
I recently ordered two pairs of Sophia Mini shoes for my daughter. I was accidentally sent the incorrect size, but Kajal was fantastic, went above and beyond to help me get the correct sizes. I want to thank you again. You’ve been an absolute star 🌟
15 februari 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi there,
Thank you so much for your review, we're really pleased that we were able to resolve this for you!
Best,
Sophie - Team SW ✨👠
Great customer service.
Great customer service to help repair a slider.
14 maart 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Lizzi,
Thanks for taking the time to leave us a review.
It's great to hear we were able to help repair your slides!
Best,
Sophie - Team SW ✨👠
Chiara Sandals
Just received a pair of Chiara Sandals, delivery was swift, customer service from Sophia Webster absolutely fantastic and the sandals themselves are AMAZING, brilliant quality and absolutely beautiful!
4 maart 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Victoria,
Thanks so much for the kind feedback and we're so pleased you LOVE your Chiara's as much as we do!
Best,
Sophie - Team SW 👠✨
Prompt response
Prompt response. Great shoes, from responsible source.
28 februari 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Gillian,
Thank you for taking the time to share your feedback, we really appreciate it.
Best,
Sophie - Team SW 👠✨
Excellent customer service and quality good
We contacted customer services and they were very helpful and fast in getting back to me. The shoes are fantastic
18 februari 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hello Paul,
I've shared your review with Taylor on our team who assisted you. Thank you ever so much for taking the time to leave a lovely review!
Best,
Sophie - Team SW 👠✨
Blurred lines suggest these were worn…
Blurred lines suggest these were worn before they got to me as the clear plastic parts that go over the toes are foggy. I have shoes with similar material so I know what I’m looking at. Unfortunately for me I’m just now opening and the 14 day return window has passed. I would wipe and keep it moving but my long narrow foot doesn’t fit the shoe.
19 februari 2023
Review zonder uitnodiging
Antwoord van Sophia Webster
Hi Rita,
Thank you for your feedback, I'm really sorry that your shoes are foggy but I'd love the opportunity to provide some further insight on what might have happened here.
I've requested a little more information from you so I can send some information via email on the material used which I hope will reassure you.
We carry out extensive testing on all our shoes and use only the best quality so hopefully some aftercare information will be useful.
I look forward to assisting further!
Best,
Sophie - Team SW 👠✨
Horrible returns service
I'm trying to return a shoe and I can't get through on the website or to anyone. I really hate when companies do this. Please don't let me bring this to youtube, it would really be bad for business.
16 februari 2023
Antwoord van Sophia Webster
Hi Kerry,
I'm so sorry about the difficulties placed with creating a return through our portal!
I've checked the returns system and it should be working however, I've sent you an email with some troubleshooting information that should hopefully help resolve this for you.
If you're still having some issues, please feel free to reply to my email and I'll get to work having this investigated further.
Best,
Sophie - Team SW 👠✨
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