My first appointment with Sound Advice Hearing was a fantastic success. My hearing issue was addressed and solved in less than half an hour by a fantastic consultant. The reception staff were fir... Toon meer
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Louise and Suzanne offer excellent customer service. Louise described in detail to my father, why he could hear certain things and not others, which was so informative. My father is elderly and my m... Toon meer
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My wife and I have both been fitted with Heating AIDS from Sound Advice Hearing in Horncastle - myself most recently ! Simon is wonderful as indeed are all his Staff at the Horncastle Shop. He is mo... Toon meer
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Found Sound Advice 6 years ago and have found the whole team always extremely friendly and helpful. Now needed hearing aids replaced, saw Gemma who tested hearing and explained more modern aids a... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Sound Advice Hearing are an independent audiologist, with branches around the UK. Being independent means we offer the highest levels of service and aftercare, with much shorter waiting times than many other options people face when looking for hearing tests and advice on hearing aids. It also means we work with multiple, world-leading manufacturers, offering our patients a fantastic range of hearing aids, including all the latest technology. We are not limited to just one or two brands. By choosing an independent audiologist such as Sound Advice Hearing you are choosing the highest levels of trust, quality and customer service. Hearing loss can have negative impacts on individuals for many different reasons. Looking after your hearing can ensure you don't miss out on those important social, leisure and communication opportunities. We are here to discuss your individual needs with you, and find the right solution for you, your lifestyle and budget.
Contactgegevens
The Orchard, Bramley Grove, Heighington, LN4 1FZ, Lincoln, Verenigd Koninkrijk
- 07300840729
- info@soundadvicehearing.co.uk
- soundadvicehearing.co.uk
4,8
Uitstekend
148 reviews
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Great Experience
Great customer service from extremely friendly and knowledgeable staff. Sound advice (pun intended) about the products on offer and and a very helpful, ‘try before you buy’!
11 november 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Steve,
Thank you for your review. Everyone's hearing journey is unique, which is why there are so many choices when it comes to the technology. That is why we offer the free hearing aid trials, to ensure the best fit and technology for you before committing to purchase. We hear too often stories of people being 'sold to' and then they end up with the wrong hearing aids. Not something we want to happen to anyone! Best wishes on your journey, and the team are always there for you.
The SAH Team
Very efficient with ongoing support…
Very efficient with ongoing support whenever needed, never had any issues after years of being with them. Derek and Lorraine are excellent.
10 november 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Roy,
Thank you for your review and for sharing your experience for others to see. We believe in offering the very best in aftercare and support. Hearing loss is a journey that can't be fixed by a one-size-fits-all approach. It is very personal and ongoing, just like our aftercare and support.
Best wishes
The SAH Team
Returning Customer
I’ve been a customer of Sound Advice for several years now. I’ve just returned from my annual review appointment when Derrick adjusted my hearing aids to accommodate the slight change in my hearing since last year. He also gave me advice about advancements made in hearing aids since I bought mine and although I’m not ready to replace them yet, I would not hesitate to go back to Sound Advice to buy them when I need to.
10 november 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi AT,
Thank you for sharing your experience for others to see. Hearing loss does not happen over night, and does change with time, which is why we offer continued aftercare and support, and free annual hearing tests, so we can adjust things along the way to ensure you continue to hear the sounds you love.
Best wishes
The SAH Team
Exceptional service…
This is a professional and proficient service! Louise is an excellent Audiologist and has looked after my hearing aids since I bought them from her. Always helpful so I would highly recommend them.
10 november 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Stuart,
Many thanks for taking the time to leave us a review. Please be sure to ask about our friends and family referral scheme next time you are passing the branch :)
Best wishes
The SAH Team
Having been successfully treated by Derick for several years whenever encountering a difficulty or problem I have found Derrick extremely helpful, courteous, patient, when resolving the problem
Successful treatment following visit today
4 november 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi David,
Thank you for your review. Derrick is so knowledgeable and caring he will leave no stone unturned when it comes to ensuring the best hearing care available.
Best wishes
The SAH Team
I recently had a hearing test & hearing…
I recently had a hearing test & hearing aid service with Jess, and I couldn't be happier with the service! From start to finish, Jess was incredibly professional and knowledgeable. She took the time to explain everything clearly and made sure I felt comfortable and at ease. The entire experience was smooth and efficient, and when she left I felt confident in the results. I highly recommend Jess to anyone looking for a thorough and friendly hearing test & service.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Lauren,
Thank you so much for taking the time to leave a review for Jess. She is incredibly caring. Please ask about our friend referral scheme next time you are in the branch!
Best wishes
The SAH Team
Excellent service
Louise is very helpful & thorough& always shows you the results of hearing tests on the computer.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Pauline,
Thank you for taking the time to leave a review. Louise is incredibly knowledgeable and passionate about helping people on their hearing journey, and will always ensure you have the answers to any questions.
Best wishes
The SAH Team
Could not fault the service
Could not fault the service, support nor devices themselves, worth every penny!
9 oktober 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Jennie,
Thank you for your review. I am so pleased to hear your appreciation for our service and range of technology. That is why we love being an independent, so we can offer the right choice, and offer the time and service to get it right for you.
Best wishes
The SAH Team
Sound Choice
I have been a client of Sound Advice Hearing for many many years. The service has always been excellent, courteous and polite staff who only want the best for you and will keep making necessary adjustments until you are completely satisfied.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Lynn,
Many thanks for the review. You are quite right about taking the time to get the right levels for you. There is no one-size-fits-all in hearing technology, which is why we pride ourselves on taking that time with each person to get it right. Best wishes, and you know where we are anytime you have any questions.
The SAH Team
Excellent Care
I have been a customer of Sound Advice for many years. I always go back to Derrick because he completely understands my hearing problems and I trust him to recommend the perfect hearing aids for me. The after care service is excellent, and when I was unable to get into the shop due to illness, he visited me at home to do the annual check and ear clean. Lorraine on Reception is also very helpful and has often assisted me over the phone when I needed advice with the Ap that connects to my hearing aids.
12 september 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi,
Thank you very much for taking the time to leave a review. Derrick cares so genuinely for helping people with their hearing that he is known for going above and beyond (standard for Derrick - above and beyond compared to the service offered elsewhere).
Best wishes
The SAH Team
Professional and friendly services
Louise was obviously very well versed in audiology and helped me to choose the aids that suited me best. She also took great care to help me to make the most of all of the useful features of the aids.
I would highly recommend her.
PS Receptionist Suzanne was also very helpful
23 september 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Thank you for your review Ian.
Hearing aid technology has really advanced in recent years, so to be able to make use of the features, accessories and apps that come with them is a huge advantage. You have full control for your comfort.
Louise and Suzanne are a caring and knowledgeable duo. I'll be sure to pass this on to them.
Best wishes
The SAH Team
Excellent service
I would recommend anyone with any hearing worries or concerns to go to the Sound Advice Hearing store in Norwich, and Derrick or Lorraine will support you in whatever you need.
I have been a customer of there’s for a number of years now, and they are always so helpful, and knowledgeable.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi James
Many thanks for taking the time to leave us a review, and thank you for being with us for years.
We do aim to offer the best customer service possible across the board.
Best wishes
The SAH Team
Excellent Care For Hearing Loss
My experience with the lovely team at Sound Advice Hearing in Horncastle has been absolutely excellent! My husband has been fitted so successfully with his hearing aids just short of seven years with the expertise of Simon. This has been so refreshing, considering the great failure and very poor attitude of his previous fitting by Boots, Lincoln.
Simon has always given us honest, professional and excellent advice with regards to both of our different degrees of hearing loss. I trust him implicitly!
It’s always a pleasure to be greeted and looked after by his lovely assistant, Julie. Always, a beautiful smile, efficient and kind! Thank you so very much!
As a patient of Sound Advice Hearing in Horncastle, you will NEVER be disappointed!
3 september 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Rebecca
Thank you so much for your lovely review. Unfortunately, your husband's previous experience elsewhere is something we come across too often. This is why we aim to offer the most personal, professional care for each individual - because hearing loss is such a personal experience that can affect us and those around us in many ways.
Simon is incredibly knowledgeable and caring, and is always on hand for any questions or help you require in the future.
Best wishes
The SAH Team
Brilliant Service
Brilliant service by this company. Simon was wonderful with my elderly mum, explaining the process and her options. The hearing aids mum chose have changed her life. Very many thanks.
14 juli 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Claire,
Thank you for the review. Hearing aids aren't a simple purchase - as you say, they are literally life-changing. This is why our audiologists take so much care in getting the right aids for each person, as there is no one-size-fits all.
Best wishes to you and your mum
The SAH Team
Excellent, very professional service with a smile.
Excellent, very professional service with a smile.Everything was explained patiently and clearly with all of my questions fully answered. Nothing was too much trouble and Derek even drove out to Martham to sort out a problem.
Cannot recommend enough.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Chris,
Thank you for sharing your experience. We are able to offer home visits and will always strive to get questions answered and services completed in the most efficient way, so as not to leave you missing out on the sounds you love.
Best wishes
The SAH Team
Hearing aids
Explained everything clearly.
Explained how to use my hearing aids.
Allowed to try them before I had to pay.
Very pleased with the help
Just pop in if not busy will see you straight away
29 juli 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Christina,
Many thanks for your review.
Hearing loss journeys are all unique - and with the huge range of styles and technology available these days, we feel it is vital to offer the option to try before you buy. Our free hearing aid trials ensure you are happy with the fit and sound before committing to purchase.
Best wishes on your own journey!
The SAH Team
An excellent service
Found Sound Advice 6 years ago and have found the whole team always extremely friendly and helpful. Now needed hearing aids replaced, saw Gemma who tested hearing and explained more modern aids available, loaning test aids to try. When collecting new aids saw Suzanne and given 2 week trial to take away. Returning for slight tweaks to aids was again seen by both Suzanne and Gemma. At no time was there pressure to have most expensive options, rather to fit me with what was best suited to my needs.
There is an excellent after sales service, with annual follow ups, plus can make appointment anytime if need adjustment, all covered by 5 year guarantee
12 augustus 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Margaret,
Thank you for sharing your experience. You have summed up so nicely how we strive to offer everyone the best customer service. There are so many options when it comes to hearing aids and technology these days, which is why we are proud to offer free hearing aid trials: to ensure you are comfortable and confident before purchase.
We are proud to be independent: to be able to offer the best from multiple manufacturers, to offer everyone what is right for them, without any pressure.
Best wishes
The SAH team
Professional friendly service
Gemma was very professional and knowledgeable! Taking time explaining the results of my latest hearing test, plus giving me information about my new hearing aids.She explained in a language I could understand, ensuring my new hearing aids were comfortable and how to maintain them.
21 mei 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi,
Thank you so much for taking the time to share your experience. Gemma is a incredibly caring and passionate about what she does. We are proud of her journey. The team are there for you should any other questions come to you on your hearing journey.
Best wishes
The SAH Team
The delight of visiting Norwich Sound Advice Hearing Centre
Having been in business myself I always use the mantra...the customer is always right and deserves courtesy and full attention. Many the times I have walked out of shops due to staff chatting to each other rather than attending to me the customer. At the Hearing Centre in Norwich the staff are always very welcoming, caring and attentive.
As I am in my 70's it is difficult to keep up with all computer technology, which may seem simple but sometimes baffles me. So it is great to be allowed the time during my visits to ask questions, and see charts and get the information in an easy understandable way.
Offers of help with the technical side has also been given to enable me to take full advantage of adjusting the sound environment through my phone.
I cannot find any faults and am very pleased with the service given.
4 juli 2025
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Pam,
Thank you for your review. Derrick always allows for plenty of time for appointments to allow plenty of time for questions, demonstrations and explanations. Your hearing journey matters to us and I am so pleased you had the level of services we offer across all our branches.
Best wishes
The SAH Team
My hearing Aids experience
Derrick the audiologist was very professional and me feel at ease
He explained the procedure calmly and then showed me the difference between hearing Aids allowing me to make my decision without any pressure
Making the whole experience enjoyable
Since I've had my hearing Aids I'm so happy to be able to hear again.The TV unit is wonderful making it possible to hear the tv without turning the volume up
Thank you
15 juli 2024
Review zonder uitnodiging
Antwoord van Sound Advice Hearing
Hi Roger.
Thank you for your review. Hearing aid technology continues to develop and improve, meaning there are options for everyone's lifestyles and needs. This is why we love to take that time with each person to ensure the right fit and technology: Something not available with online companies.
Enjoy!
The SAH Team
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