Southdownsinsurance Reviews 

2nd year using this company for my travel insurance for holidays, no problems at all, the website is easy to navigate.

I was recommended this company by a travel group I belong to, as one of few insurance providers that cover foreign day trips.

Their website is easy to use and prices are very competitive for comparable cover.

I recently had to all them to upgrade a European policy to worldwide and they couldn't have been more helpful.

Great service, really quick and easy to fill out the forms. Covered all my health needs at an excellent price. Feel very confident in traveling knowing I have extensive insurance cover. Overall excellent 👌

Easy application and competitive prices and cover.

Quick and easy to apply and very quick to send all policies i would definitely recommend

Absolutely horrendous customer service!
They are appalling! Avoid Avoid Avoid!!!!
If you need to make a claim, you are lost! Every call ends with a "sorry, wait another 72hours and we promise it will get sorted!"
Right!3 months later you are still in the same place!

Easy process to arrange insurance cover; reasonable in terms of costs; however not sure what my experience would have been had i needed medical attention; so i gave 5 star for arranging process.

Great price and easy to use

The phone agent was very polite and helpful to me when purchasing travel insurance..

really pleased with the service recieved

The process was quick and easy and reasonably priced.

Excellent customer service. Highly recommend

No issues booking travel insurance

I had a very positive experience with Southdown Insurance. The team was professional, knowledgeable, and took the time to explain my options clearly. They made the whole process simple and straightforward, without any pressure. I felt confident in the cover I chose and appreciated the honest advice throughout. Excellent customer service from start to finish — I would highly recommend them.

This travel insurance is always my choice, the best coverage options for really good reasonable price

Very helpful and patient agent, explained everything clearly

The lady who dealt with my renewal was excellent and very professional which made the renewal very quick and easy to do.

We are extremely disappointed in the service we have received - we were notified that our existing European annual policy would be auto-renewing, but as we were due to travel outside of Europe this year, we took out a new annual global policy, to replace our existing European policy.
They gave us the new annual global policy, however, 2 weeks later proceeded to renew the European policy without notifying us, whilst we were on our holiday (outside of Europe). As a result, we missed our 14 day cooling off period, which we are only now just aware off, after coming back from our holiday.
So in conclusion, the company knowingly sold us a new policy, whilst continuing to renew our existing policy, with the knowledge that we would never be able to claim against both policy's in the event of a claim.
This specific act and the level of service we've received following it, feels dishonest and immoral, that the insurance company have knowingly took money from us for something we will never be able to receive a service for and now aren't in a position to cancel the auto-renewed policy and offer us a refund. After speaking to their customer service team, both me and my partner have felt very unsatisfied and unhappy with the experience and feel discouraged to ever use them again.

Good website. Reasonable premium.

It's so quick and easy.