Southern Cross Fitness Reviews 

I have been dealing with SCF to purchase my many home gyms over the years something like 15 years. I have always found Steph and her team friendly and helpful. The business has grown through the roof over the years. Evidence of a healthy thriving business.

My home gym is full of Arrow products and I am happy with the equipment.

Please read all terms and conditions carefully before purchasing. I accidentally entered a PO Box as my address; the system accepted the order and charged me for both the item and freight. I was later contacted and asked to pay an additional $285 to deliver to my residential address. This was my mistake & I apologized and requested a refund as I could not afford the additional charge, this request was refused. After reviewing their terms and conditions, I was surprised to discover that they allow freight charges to be adjusted after the sale, with the customer obligated to pay. They also state that any damaged goods are the customer’s responsibility to resolve directly with the transport company. There is no after-sales support. Overall, a very disappointing experience — please be extremely careful.

Please don't buy online from this store. They are sending very old stocks . Just 1 or 2 months expiry before dates products are sending.

DO NOT BUY FROM THIS BUSINESS!!!!
They are so delayed, refuse refunds even though their very website has a 14day returns policy on it.

They also refused refunds on a bike they admitted was damaged in transit, then they took the damaged bike back regardless without giving a refund. They have breached now six sections of Australian Consumer Law and I am in the middle of both a consumer affairs and now VCAT case. About to put in a police report as this is now classified as theft. DO NOT GIVE THIS BUSINESS YOUR MONEY - if something goes wrong you will never see it back.

Return of Arrow Studio Commercial Air Spin Bike x 3
The history of the complaint:
Products
On 19th June 2024 I bought 3 x Arrow Studio Commercial Air Spin Bikes from Southernxfitness also trading
as Arrow Fitness for a total cost $4,497.00 plus $159.97 shipping. I am in the state of Victoria though
Southern x fitness is in the state of NSW
Order number is -editedoutforprivacy and alliedexpress consignment number is: -editedout for privacy
With an estimated delivery time of 3-7days, I did not expect to have not received the items still after two
weeks. When I finally received two of the spin bikes, the third was missing and was only delivered today 9th
July 2024. The third spin bike came in extremely damaged packaging which was soaking wet.
Prior to this and due to their website stating 14 day returns I contacted them via phone on 29th June asking
for shipping to be cancelled and a refund to be processed as I opened my gym on 1st july and needed the
bikes for opening. As I hadn’t received said bikes on the Saturday 29 June (opening two days later) I had to
purchase some in the meantime.
When I asked for a refund I was told I couldn’t and the director was in hospital with a broken leg so likely
couldn’t respond until Monday at the earliest. I then received some gruesome images of legs which was
quite traumatic and highly inappropriate.
To resolve the issue I have contacted Southernxfitness multiple times over email and phone call to follow
up, over the phone I was told all communication would have to be sent via email and the director was in
hospital (told by a female receptionist). This was very clearly not true as director had been out for a few
days by this stage.
I have dealt with a few of their staff including Anthony, Joey, and mainly Stephanie Dow herself.
Attached is evidence of their misleading website and breaches of the Australian Consumer Law (sections
23, 29, 62, 260, 268).
I am more than happy to answer questions regarding this case along with the defamation threats I have received from this business if I do not withdraw my review.

Further to this the damaged bike was picked up by courier when I was not around and with no warning at my gym after I was threatened it would not be refunded OR replaced until fair trading case resolved.

I have never once used harsh language and this has been an extremely traumatic process with the constant lies from this company. Legal action is in process.

They send out spam text I got one Saturday morning 6am so annoying. Take your sale, yet another one and stick it. Go away!

SCF are great at recommending and selling products, however that is where it ends. If you want any repairs or service work done to the equipment then I wish you luck.
They don't return emails, phone calls, don't show up at scheduled times and it is a nightmare to get them to come and fix equipment.

Not so much the company but who you use as a courier, I have had my Nautis Recumbent bike for almost 5 weeks, not only did it take over 2 weeks to get here it won't work. Yes you are sending me another console but again it's the long wait. This bike is a VERY EXPENSIVE coat hanger. I've not used it at all in all the time it's been here not including the wait time.

I've been talking with Stephanie and she's been great but again it's the wait time of having something that was a big spend for me and again can't use it.

Easy to deal with, get back to you promptly.. Arrow product is fantastic 😁

We bought a NordicTrack X22i treadmill from Southern Cross Fitness. The service was excellent and responsive. Sarah in particular was wonderful. Will certainly buy again from this online store!!

Ordered the rowing machine on the Monday arrived in Melbourne on Thursday! & there was no shipping charge. Awesome service & absolutely no hassles.
Thank you

The staff were very helpful in answering my questions about delivery and installation on my elliptical. Delivery was easy and communication throughout was excellent, would recommend for good value products and service

Great service with good quality products to suit anyone's budget.

Steph gave great service! Offered a discount when asked, made our purchase of the x22 Nordic track simple. Followed up, confirming delivery etc.
My wife loves the unit, well built the 22” screen really makes it enjoyable. Also the 40 degree incline.

Very helpful, got exactly what we were after, would definitely recommend these guys.

Excellent customer service that exceeded our expectations. Expected to have treadmill delivered in the new year and had it installed in our house on Christmas Eve. Sales staff are very knowledgeable and helpful.

Store sales manager was very helpful and certainly knows his business and products. He was very informative and also obliged to price match. There was no pressure to purchase, and it was an easy experience to make my final decision and order / pay via phone.
One complication was the warehouse ‘pickup’. We assumed that the warehouse would be open during business hours. Unfortunately, the warehouse is closed during any outgoing deliveries and this information wasn’t explained, hence when we turned up to the warehouse it was closed. We tried to contact the mobile number, which was impossible due to a full message bank. The store telephone was engaged ‘actually off the hook’, as the only option was to go to the store. This frustration could have been avoided if the ‘pickup’ process was explained at the time of sale when we nominated to ‘pickup’ from the warehouse.
Other than this complication, I am very satisfied with the treadmill we purchased.

All staff have a comprehensive knowledge of a wide range of treadmills and give you space to checkout the equipment for yourself.

The delivery is the down fall. Always late by days and never call to let you know they are not coming that day. Sometimes 3 -4 days late . The ordering process was very good and the people were very helpful.

Always helpful when you call. Home gym had all the parts and easy step by step instructions. Great store for all your home fitness needs.