Received a very timely response from the company concerning my receipt of the wrong hat. They said that the correct item will be sent to me with no problem I can honestly say the hat i received was... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I placed an order. Yes, it took awhile, however I contacted the owner of the site re: my order. It did not take a long time for them to respond. It was on its way. That day I sent the email, the ord... Toon meer
Bedrijf heeft geantwoord
I bought a hat with words undiagnosed but something ain’t right. Extremely cheaply made hat. Waste of my money for 30 dollars. Save your money. Buy from a reputable company instead
Bedrijf heeft geantwoord
Ordering easy Payment easy Order response good No update on delivery Initially said by 12/16/24 Tracking no info other that Preparing Nowhere to call no place to email Not quite happy w... Toon meer
3,7
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very hard to return an item, even if they were wrong
I ordered a few items, one being a sweatshirt size S. The items finally arrived and the sweatshirt was labeled S, but was huge, more like a XL. I contacted Southfaces, and was basically told it was my fault that they have their sizes on website (only S,M,L,XL appear) but if I want to return it, I have to pay for shipping and told me it was expensive, and they would send the correct size (which the sweatshirt shows) But if I wanted something else in return, they would give me a discount? And the return address is unbelievably long. Never will use again!!
22 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear customer
We are sorry to hear that you had a bad shopping experience. Regarding the size issue, we have a size guide on the homepage of each product for customers to check and choose the right size. If you can't find it, could you please kindly contact our customer service again at service@southfaces.com to help you check your suitable size? You can also ask customer service about discounts after you know the right size, and we will try our best to give you a perfect solution. We hope to continue to provide you with quality service in the future!
The Southfaces Team
I liked the look of this sweatshirt and…
I liked the look of this sweatshirt and thought it would make a great gift for my son.
25 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you like the look of our product. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future and look forward to hearing that your son enjoyed this gift!
The Southfaces Team
Love the merchandise
Love the sweatshirts and the sayings on them. My husband will love it!
25 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you enjoyed our sweatshirts and the motto on it. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future and hope that your husband will enjoy our product!
The Southfaces Team
Wrong Order
I ordered an XL in Blue and got the wrong order. When I try to send an email to the site I was provided and it is returned as unable to send. How can I return this wrong order? Here is my order number Order No. SFSJNN18836
22 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
We are sorry for the bad shopping experience. We did not find your order according to your name. Could you please contact our customer service again at service@southfaces.com? Or could you tell us your order number? Then we can help you check your order information and help you better. We apologize for the inconvenience.
The Southfaces Team
Choices, chouces, choices!❤️
So many to choose from! Loved the variety! I could truly fit at least 10 hats/shirts to 10 different people! This time I bought for my 3 sons! I wonder who I will buy for next? 😊
24 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback. We are very happy to hear that you like our products and feel that our products are diverse and can give different gifts to recipients. We are still designing more interesting and optional products. We hope you can find your favorite products on our website next time. We look forward to serving you next time.
The Southfaces Team
I ordered 3 shirts in early November
I ordered 3 shirts in early November. I still have not received them but was charged!!!
12 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback. We are sorry for the bad shopping experience. We want to check your order but don't have your information. Can you give us your order number for verification? Or please contact our customer service at service@southfaces.com and check your order status. We hope you can receive your order as soon as possible. We apologize for the inconvenience.
The Southfaces Team
Easy to use .Thanks from someone who is…
Easy to use .Thanks from someone who is challenged by technology.
24 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
Looking forward to receiving the items…
Looking forward to receiving the items I purchased!
23 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback, we have reviewed your order and your order is now being made. We will make and ship your order as soon as possible. We hope you will receive your order soon and like the product you purchased. We look forward to serving you next time.
The Southfaces Team
Website is easily to navigate through…
Website is easy to navigate through orders are processed and shipped in a timely fashion, quality is great
7 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy and give us positive feedback on order processing, timely delivery and good product quality. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
Easy to use
Easy to use. Haven't received the product yet but will write a review when I do.
23 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future and hope you could love the item after you received the order!
The Southfaces Team
I loved the fun messages available.
23 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback. We are very happy to hear that you like our products and find our information interesting. We will continue to design interesting information and provide customers with more choices. We hope you can find your favorite products on our website next time. We look forward to serving you next time.
The Southfaces Team
I found the shirt on Facebook and the…
I found the shirt on Facebook and the print on it was perfect for my son-in-law!! He is always fixing things and he knows a lot!
22 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback. We are very happy to hear that you think our products are suitable for the recipient you want to send them to. We are committed to providing customers with satisfactory products and constantly updating our products for customers to choose from. We hope you will find your favorite products on our website in the future. We look forward to serving you next time.
The Southfaces Team
Lots to Choose From
Southfaces had a large selection so I was able to find exactly what I was looking for.
22 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback. We are very happy to hear that you feel that our selection is wide and you bought the products you like. We are committed to providing customers with satisfactory products and constantly updating our products for customers to choose. We hope you will find your favorite products on our website in the future. Wre look forward to serving you next time.
The Southfaces Team
Easy ordering process
Easy ordering process, big variety of colors to choose from.
21 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy and you can choose many color. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
I've been seeing your products a lot…
I've been seeing your products a lot lately and they looked very appealing so I finally made a purchase.
22 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback. We are glad to hear that you find our products attractive and We are glad to hear that you have placed an order. We found that your order is being produced. We will produce and ship your products as soon as possible. I hope you will receive your order as soon as possible and like it. We look forward to serving you next time.
The Southfaces Team
Not worth your money
I ordered a long sleeve pullover or what i thought was a long sleeve pullover. Product arrived a few days ago and was nothing like the photos online. What arrived was a cheap shiny sweatshirt like material.
For $65.00 Canadian i could have got somthing local that was much better quality .
The pictures on website look nothing like the product I received. SAVE YOUR MONEY!!!
After 5 days and 2 emails of return/ refund request i got a response with an address (no shipping lable) to return when they receive it the will request refund. Website claims easy refunds/ returns. not only did I get a cheap product that looks nothing like the pics on the site .it will cost me the price of the product to return it. Now I'm stuck with an overpriced cheap useless christmas gift I will likely throw out , money wasted either way.
SAVE YOUR MONEY AND BUY LOCAL!
5 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear Customer
Thanks for your feedback, sorry to hear that you are not satisfied with our product. We have verified your order. Could you please kindly contact our customer service again service@southfaces.com and send us the pictures of the product you received so that we can verify it and solve this problem for you? We are sorry to bring you a bad shopping experience. We will try our best to give you a perfect solution.
The Southfaces Team
Antwoord van southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that your husband enjoyed our product and received it in a timely manner. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
Ordered sweatshirt 11/7
Ordered sweatshirt 11/7
Today 11/21
Still haven’t received
Sent multiple emails to them
No response from them
STAY AWAY
21 november 2024
Review zonder uitnodiging
Antwoord van southfaces.com
Dear customer
We are sorry for the inconvenience. We have checked your order and it has been sent out. We hope you can receive your express delivery as soon as possible. You can also contact our customer service again at service@southfaces.com. If you don’t receive a reply, please check your spam folder. It may have been sent to spam folder. We look forward to serving you again.
The Southfaces Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.