Sovely Reviews 

Ordering from Sovely was super easy, quick and painless. I was in and out of there in about 4 minutes. Thank you!

If I could provide zero stars I would. This entire platform is an organized and OFFSHORE SCAM please read this before trying to click into one of their supposed help platforms. They will attach an 8.99 billing fee PER WEEK INTO YOUR APPLE CASH and you will deal with hell trying to remove it because you will not see any emails or may not even have an account with this site. I will continue to spread this knowledge and you should too. THEY WILL BILL YOUR APPLE CASH DOWN TILL THERE IS NOTHING LEFT and you won't have anyone to complain to. They picked the wrong people to mess with, with me. I run a public radio segment and we talk about SCAMS and overbilling. Then you try to write to their customer service and explain your response and your textbox dialogue will read "that's enough characters for you for today!" and will revert you back to your message; unsent. Steer free from AI people. at all costs!! Go to your local library and get an old fashioned book. Like "How to" For Dummies or the SAT College study guides and tutorials. Check out an interactive CD-Rom and play that in your device. F*** this Ai bulls***

STAY AWAY! I had the same rotten experience as many others have described.
When making my initial order, just before checkout I was inundated with offers for additional products that didn’t interest me. I eventually succeeded in completing the offer, but with unexpected results:
The order included dishwasher strips which I didn’t intend to purchase. Moreover there was no summary page to verify the content and cost of the order before committing. I only saw the summary on the email I received when it was shipped.
To my bigger surprise I received a bill for the following month and was informed that I had signed up for the monthly subscription service (which coincidentally did not appear on the order summary).
I immediately wrote that I never intended to buy a subscription and they replied that they understood and offered me a bi-monthly subscription. After a few additional interactions it was clear that they won’t turn off the subscription and I’m forced to cancel my credit card to avoid paying for a subscription I never wanted.

I selected what I wanted. I was ok with the 1st dishwasher pop-up. By the 5th one I was pissed and regretting being in the loop.

Show some respect to my time please.

Same as all of the rest of the complaints. No customer service. Once they have your card number, they just keep using it and sending stinky detergent. It does work, but not worth having to go through such horrible customer service!

This was probably my worst experience ordering anything on line. It wasn’t possible to order without the barrage of automatic scrolling of various products I had no interest in. The final checkout didn’t show list of items or charges until the “hopeful” order was placed. The results were shown after the automatic transition took place as soon as credit card information was given. I’ve asked to cancel the order and return all charges but have not received any such response. Buyers be ware before entering credit card info as it will be the final step with or without your approval.

I like the idea and explanation of how the product works.

Easy to read and use website. Options for bundles set out very clearly

This company deserves a zero star rating but have to give at least one it seems. Total scam, subscription cancellation on website is impossible. Email responses to direct unambiguous cancellation requests are ai generated non-responses/avoidant/deceptive/delay tactics. Actual product is of dubious quality and fabrication, and not an 'eco-friendly' solution or 'community' as it purports. Company is a cleverly designed social media advertising scam/subscription trap that has evolved technical compliance with cc companies to perpetrate this ongoing thievery. Call your cc company, dispute the charge immediately, place a block on future charges. This is so blantantly fraudulent that the credit card companies with enough complaints will have to stop doing business with them and will close their merchant account that is allowing this scam.

I had trouble getting a refund and order cancellation but after some back and fourth they said they updated their internal process so that it doesn't happen again to future customers. Thank you!

Product itself works great!

Don’t buy this laundry detergent!

The ads make it sound like it’s a revolutionary enzyme soap, when it’s actually so lame, it’s as if you’re not using soap at all! The only thing it does is make your clothes smell like artificial scent… because that’s what it is! Laundry stained & grey!

When I read that the scent was chemical I tried to return, but as usual, if it’s from China it cost more than it’s worth to return… so it’s a big F U!

Don’t waste your time, money or clothes! It’s a HARD NO!

Beware! Simply a scam! Once they get your credit card number, they automatically change your one-time order into a subscription, and they charge you for priority and insured shipping, effectively doubling the price. That charge continues every month. There is no way to cancel! They sent me one package and now have charged me for three but no longer even bother sending more worthless product. Thieves!

This is a SCAM company. They dont advise on shipping costs and you approve without seeing any shipping costs. they bil in the wrong curreny. They have charged me AGAIN for the same product when the original product has not been delivered. SCAM. FRAUD. AVOID.

Disingenuous customer service. Got emails that they "want to make this right." They only acknowledged that they had already canceled the subscription I never requested. There is no web-based ability to just cancel the subscription. You have to message them and they come back days later trying to keep you. This goes on back and forth, seemingly forever.

Terrible customer service. No refund. No response.

I originally ordered Sovely laundry sheets without realising I'd signed up for a recurring subscription. When I discovered this, I tried to cancel through their website but couldn't, so I contacted customer service and explicitly requested that my subscription be cancelled and no further payments taken.

Imagine my surprise when, the following month, I received another order notification. I contacted Sovely within 45 minutes, explaining that I'd already cancelled and requesting a refund. I was told the order couldn't be cancelled and was directed back to their website to cancel my subscription.

What followed was an unnecessarily frustrating process involving at least half a dozen pages, repeatedly declining offers and confirming that yes, I really did want to cancel. I'm now hoping that's finally the end of it.

As for the laundry sheets themselves, they're nothing special. Certainly nothing that justifies the amount of hassle I've had trying to stop unwanted repeat orders.

An extremely disappointing experience, and not a company I'd recommend.

1. Upon ordering, it automatically starts with a 4 pack so I selected the 1 pack option and the site charged me for both a 4-pack and 1-pack. I immediately contacted them to dispute and they claimed they cannot stop order once started.
2. I received all packs-hence the 1 star. The sheets themselves smell like old fragrance. I had 5 packs so I did use them on two washes and though the laundry smelled better than the actual sheets, there was also a musty smell as well as a stiffness added to the clothes
3. I immediately email to start return process (within 15 days of product receipt)
4. On the same day, they notify me of their receipt of my next order! I send an email to fight another charge and they reply that it is because I selected a subscription.
5. Multiple emails later, they never respond to my request to return first order always bringing up my 2nd order subscription.
6. I cancel my subscription/account and continue to email them
7. They email that there is nothing to be done because I already stopped by subscription!!!!
THE WORST COMPANY ETHICS AND CUSTOMER SERVICE I'VE DEALT WITH IN YEARS!!!
Do NOT interact with this company

Sheets made a horrible weird fungus grow in my dishwasher. Asked for a refund in the 30 days. Company avoided responding and started charging me for a monthly subscription instead. Canelation on website doesnt work. I never signed up for that. Charging me for the 4 pack every month so thats 240 sheets per month thats enough for 6 months! Had to cancel my credit card. So angry. Thanks for all the time wasted and the product that doesn't work. So inconvienient dont touch with a barge pole.
2 weeks later...still no refund. Finally got a confirmation my subscription was canceled but now seem to be holding me ransom to changing my review. Just the kind of genuine customer service that prompts a change in review.

I placed an order for these sheets, used them and they seem to work well.
I was happy with them till a few weeks later I received another order which I did not request.
With no customer service number, I have written them four times now notifying them and asking how to return. So far, not even a confirmation that they e received my request. Completely ghosted.
Now after checking, I guess I'm not the only one...
I'd recommend using any other company for laundry sheets.
Thank you

Do NOT buy! They make you have a subscription then I went into my account and clicked the Cancel Subscription button and it does nothing! So I emailed customer service on Sept 15th. 10 emails and 7 days later and they still refuse to cancel my subscription and just sent another order!! Bad company!

DO NOT ORDER! I can't cancel!