Request to get a refund for a wrong gas boiler ordered by mistake, but was told they don't offer returns even it's still brand new and sealed in the box. It's very ridiculous!
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
ordered 2 boilers a week apart,both sent out wityhin couples days first one delivered within a week second bit longer due busy hauliers nearing Chistmas, Frost stats were sent separately within a few... Toon meer
Bedrijf heeft geantwoord
Amazing service, despite being in a different country! Needed a new boiler - working with our preferred engineer decided on a boiler. Spent some time doing online research, and found that p... Toon meer
Bedrijf heeft geantwoord
I ordered an item for a competitive price only to find my engineer gave me the wrong product number. I had to return a perfectly good item back. The returns system needed some intervention by Ryan at... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsapparatuur leverancier
- ook in
- Elektricien
- Loodgieter
- Radiateur reparatieservice
- Radiateurwinkel
- Verwarmingsinstallateur
Over Spares Direct Belfast Ltd
Geschreven door het bedrijf
Spares Direct Belfast Ltd
Family Run Business with over 40 years experience in the trade.
Family Run Business with over 40 years experience in the trade.
Contactgegevens
Unit 5 Dargan Industrial Estate , BT3 9JP, Belfast, Verenigd Koninkrijk
- 028 9543 4399
- info@sparesdirect.ie
- sparesdirect.co
4,1
Goed
460 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Spares Direct Belfast Ltd
Thank you!
The thermostat works great
The thermostat works great, easy to install and setup
Thought the postage was a bit pricey
5 februari 2024
Antwoord van Spares Direct Belfast Ltd
Thanks Alan,
I ordered my goods 1 week ago paid…
I ordered my goods 1 week ago paid extra money for 48 hrs delivery, week later still no sign of goods
1 februari 2024
Antwoord van Spares Direct Belfast Ltd
Hi Mr Sha, Thank you for your review, for context please note the following : your order was placed on 31st Jan at 4pm (passed cut off time for same day dispatch) your order was shipped on 1st January on a 48 hour delivery, please bare in mind the 48 hours is business days, which falls into Monday 5th Feb, whilst checking your tracking number it states that your parcel is out for delivery on the 5th, which falls within the 48 hour window
Thanks
Spares Direct
Very quick and easy service
31 januari 2024
Antwoord van Spares Direct Belfast Ltd
Thank you for your feedback
Antwoord van Spares Direct Belfast Ltd
Thank you Sharaz
Goods arrived as described and on time
29 januari 2024
Antwoord van Spares Direct Belfast Ltd
Thank you Stephen for your feedback
Very bad customer service not returning…
Very bad customer service not returning calls from the manager Peter down to staff. Lies from staff to posting wrong parts . Wouldn't deal with this company again . Not even apologise for the inconvenience.
10 januari 2024
Antwoord van Spares Direct Belfast Ltd
Hi Martin
Thank you for your feedback, of which is very honest and accurate, we do apologise for the run around on your order, we endeavour to meet our high standards of customer service with every order and we do apologise for the shortcomings in this instance.. we have taken your feedback on board.. Many Thanks
I had a small problem with the delivery…
I had a small problem with the delivery of the items but not the fault of the people that supplied the product it was DHL but the problem was resolved very quickly bi the people in spares direct I would recommend them for all spares you need
8 januari 2024
Antwoord van Spares Direct Belfast Ltd
Thank you Christopher
First class outfit
Excellent all round experience!!!
Item was well priced quickly then despatched with great delivery company DHL.
Absolutely faultless
22 januari 2024
Antwoord van Spares Direct Belfast Ltd
Thank you Geoff for your feedback
Antwoord van Spares Direct Belfast Ltd
Thank you Barbara for your feedback,
Just to note, the order in which you received the 1st time was that of the unit you ordered, you explained to us after receiving, that you were in fact looking for the RF version of this Brand, of which has been sent out to you, The original order you made has been refunded,
Regards
Spares Direct
genuine efficient service
18 januari 2024
Antwoord van Spares Direct Belfast Ltd
Thank you for your feedback, we greatly appreciate it
Dispatched order straight away &…
Dispatched order straight away & competitive pricing.
17 januari 2024
Antwoord van Spares Direct Belfast Ltd
Thanks Joe, appreciate the feedback
Very pleased with the company
Very pleased with the company, even a contact number to call for advice.
Wish I had known about this company earlier.
I would’ve saved a fortune on other companies extortionate prices for branded products.
2 januari 2024
Antwoord van Spares Direct Belfast Ltd
Thank you Tim, Glad to be of help to you
Great product
Honeywell home thermostat- Great product, delivered quickly and I was updated at every stage
15 januari 2024
Antwoord van Spares Direct Belfast Ltd
Thank you for your feedback
The wireless temperature thermostat…
The wireless temperature thermostat arrived fairly quickly, but the batteries were not working. Fortunately I had spares and was able to install it.
8 januari 2024
Antwoord van Spares Direct Belfast Ltd
Thank you for your feedback
I purchased a heating control unit.…
#I purchased a heating control unit from spares direct, they promised next day delivery, unfortunately for me i ordered immediately before Christmas, like the 23rd of December so i knew they couldn't possibly deliver by the 24th of December, but thanks to them i got it immediately after Christmas, so i was very pleased about that, so thankyou spares direct i finally got my heating back on .
27 december 2023
Antwoord van Spares Direct Belfast Ltd
Thanks John for your feedback
Antwoord van Spares Direct Belfast Ltd
Thank you Andrew
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.