Premier Estates Limited Reviews 

Collins Echetagwara is an exceptional individual who significantly contributes to the well-being of this building and its residents. He consistently demonstrates a positive attitude and a willingness to assist whenever residents require help. Collins consistently goes above and beyond to ensure that our needs are met, and his efforts are greatly appreciated by everyone in the building

Awful company. Communication is nearly non-existent as they rarely provide updates on any works, repairs or residents complaints.

Service charge accounts for the past 2 years have not yet been provided, which shows they lack financial transparency.

Avoid at all costs!

The service we get for the amount we pay is appalling. Essential repairs take months to be resolved, emails don’t get answered and the landscaped area has turned from a calm, pretty oasis in the urban area into a sad, dying mess.

I am deeply frustrated by the complete lack of care and professionalism from our current property management company. Despite raising multiple formal complaints directly with them, they completely ignore residents and refuse to communicate.
The development has been severely neglected under their watch:
• Security Failures: Main gates are routinely left wide open, leading to ongoing thefts. The CCTV system is notoriously bad, and they have completely ignored requests to rectify known blind spots.
• Poor Maintenance: Cleanliness across the development is terrible. The car park floods constantly due to blocked drainage—an issue that was logged years ago and still remains completely unresolved here in 2026. They provide absolutely no proof of contractor visits.
• Financial Mismanagement: The financial accounting is a total mess. Accounts have not been properly rectified since 2023. Instead, residents are being forced to pay over £400 a month just to cover deficits from previous years, yet management is completely unable to provide clear invoices or transparent breakdowns of where this money is going.
This company is quick to demand exorbitant fees but entirely absent when it comes to basic maintenance, safety, and accountability. Avoid them at all costs. Dylon Works

Do not trust Premier Estates with your money!!!!!

Bills were added to our service charge that shouldn't have been and it now seems impossible to get that money back. In these times, that's just unacceptable.

They ignore maintenance issues until they cause major damage and cost so much more to repair. A vent in our building doesnt automatically close. If it rains on a weekend/bank holiday/whenever the caretaker is away it floods our top floors. The wood rot is crazy. We have a good community and residents have asked for a key to close it for YEARS and the issue gets ignored. Our car park gate has been stuck open for months (minus one day where it worked).

Premier Estates do not care about their customers. They just want your money.

Security - In current property, the car park has had major security concerns for almost a whole year with no communication or plan for rectification. The entry gate is broken. After months, a repair was attempted, but the gate broke again within 24 hours. CCTV is either inoperable or not maintained so that multiple crimes that have been committed in the car park cannot be looked into.

Maintenance - No clear structured maintenance plan means that communal areas are often dirty. Windows are cleaned at random and many missed. Balconies have defects which are ignored. Electrical cupboards are left unlocked and are often flooded which is hazardous. Fire panels are broken, presenting further safety risk. Communal gardens lack upkeep.

Financial mismanagement - Accounts a years behind in terms of completion without a plan for rectification. Unable to provide invoices or proof of works. Instead, raise service charges to try and cover possible deficit. Lack of transparency.

Communication - sporadic and rare. No regular updates. Most reliable updates are received through an unofficial resident WhatsApp group. When making contact, emails go unanswered. I last communicated an issue in July and have now given up attempting communication.

I am, like others, blindly paying the steep service charges with zero confidence in the company, who are not providing even a minimum service. Exceptionally poor.

In response to reply - this is Dylon Works. Concerning that there are multiple properties with this range of issues.

Unfortunately, my experience with Premier Estates Limited at Dylon Works has been extremely disappointing.

The biggest issue is the constant lack of communication and follow-up. Residents repeatedly report problems, yet getting a clear response or seeing meaningful action can take weeks or months. It often feels like residents have to keep chasing just to get basic estate management carried out.

I have also been particularly disappointed with Neil Cuffy, Property Manager. Based on my personal interactions with him, I have found his manner of communication to be rude and lacking basic courtesy. The level of customer service I have experienced from someone in a property management position has been extremely poor. Residents are paying customers and should be treated professionally and with respect, even when raising complaints or challenging how the development is being managed.

We have experienced ongoing problems with communal lighting, landscaping and irrigation, maintenance of communal areas, parking and contractors, as well as the general upkeep of the development.

More seriously, we have now had significant flooding in the basement car park following heavy rain. Seeing a relatively new development experience this level of water ingress is extremely concerning. A basement car park containing residents vehicles and building infrastructure should not be flooding whenever there is significant rainfall. It raises serious questions about drainage, preventative maintenance and how effectively these risks are being managed.

The landscaping has also been frustrating. Residents pay service charges expecting communal areas to be properly maintained, yet plants and grass have been left struggling, irrigation has repeatedly not worked properly, dead or poorly maintained planting has remained, and residents themselves have ended up trying to improve and water areas.

Communal lighting has been another ongoing concern, including periods where areas have been poorly lit at night. This isn’t simply cosmetic it affects how safe residents feel walking through the development.

The handling of EV charging requests has added to the frustration. Instead of making it straightforward for residents who are willing to pay for their own installation, the process has felt unnecessarily difficult and expensive.

What makes all of this worse is that Dylon Works could be a fantastic development. Residents genuinely care about where they live and many of us have personally tried to improve it, but we shouldn’t have to constantly chase the managing agent for basic maintenance, communication and accountability while paying substantial service charges.

After dealing with Premier Estates for a considerable period of time and seeing the same problems continue now including serious flooding in the basement car park I have completely lost confidence in their management of the development.

Based on my personal experience, I cannot recommend Premier Estates Limited

They just pick and chose when they respond to email questions. At the start when they get new staff for your estate there ok then they just ignore email.

Having some painting on windows done they take a massive 10% management fee have issue with it they painted them in rain so need to be sorted totally ignore emails.

Unable to manage- simple maintenance tasks are left, no communication unless all of the residents harass as a group and financial irregularities have gone unresolved

Extremely poor management and communication.

Our development has experienced persistent problems with the underground car park security gate throughout much of 2026. The issue has been reported repeatedly, yet despite months of correspondence, contractor visits and attempted repairs, a durable solution has still not been delivered. At one point the gate was repaired only to fail again within days.

This is not a minor inconvenience. The gate is part of the controlled access and security arrangements for the building, and residents have repeatedly raised concerns about the consequences of it remaining non-operational.

What has been equally frustrating is the communication. Emails and formal escalations have frequently gone unanswered or received no substantive response. Residents are repeatedly forced to chase for basic information: what is being repaired, when it will be fixed, what interim security measures are in place, and who is actually taking responsibility.

For a professional property management company charging residents significant service charges, the standard of both management and communication has been extremely disappointing.

The biggest issue is not that equipment can occasionally fail — that happens. It is the apparent inability to resolve the same recurring problem over many months, combined with a lack of clear ownership, proactive communication and accountability.

Based on my experience at Dylon Works, I would not recommend Premier Estates.

Frequent change of contractors. Limited explanation of costs incurred. Staff work hard but are restricted obviously due to companies policy. Too many employee changes.

Premier – Specialists in Property Management
At Premier, people are at the heart of everything we do.
The Opening two lines to the company are dishonest they cant even change a light bulb, unblock drains or hold contractors to account for poor works.

Their property managers do it their way and if you complain about bad service they just ignore you, which I find rude and unprofessional for a company that makes out they are simply the best.

They Don’t support residents or have the professional courtesy to respond to calls or reply to residents emails in a timely manner in our development which everyone finds annoying!

Our accounts are overdue we are still waiting for 2023 accounts to be finalised and when you ask questions for the reason for any overspend residents are meet with hostility,they just send Invoice in a large data bundle that no one can open and not in any particular order which I think is done on purpose.
If you don’t open their data email within 24 Hours, the link expiries.

They Struggle to pay suppliers the electric company would let us leave because the accounts department hadn’t paid the bill.

They say they are well experienced, but they have been unable to unblock our drains, They can’t even change a door Handle like for like or change a light bulb. They can't even ask our window cleaners to clean the windows internally.

In summer they did proactive maintenance and this was to stop the leaks into our car park, all they
Did was turn off the water irrigation system and to lose over 41K Plants which our grounds maintenance company refuse to remove because it wasn’t planted by them.

Do not sign up with this company !!!

It’s bunch of cowboys who will suck the money from your bank accounts and let contractors rip you off. Most of the property managers use their mates for repairs if that’s not doggy I don’t know what is !
They have over 25 years of experience of taking your hard earnt money and leaving your development and a place call home in bits.

Reasons Not to choose Premier Estates Because
They certainly don’t do proactive maintenance!
They are Not transparent even thou they say they are !
No communication at all! last newsletter was dated Jan 25!
Industry-leading compliance with a genuine focus on resident wellbeing I don’t think so they make our lives hell here and we cant wait for them to go !

Because they manage our development, we have water damaged communal hallways , Block Drains , Weeds and a court yard full of dead plants and front communal doors that don’t lock and insecure car park which is now a crime hot spot.
If you're looking to switch your property management service don’t choose Pinnacle / Premier estates, they are the worst company and the staff a rude and unprofessional and don't have a Clue what they are doing !

The development is DYlon works it's complete mess thanks to premier estates

My personal experience has been made 1000 times better due to mainly one person and that is Collins Echetagwara! Always so kind and positive and extremely helpful anytime of the day. Can’t speak highly enough of him.

Collins Echetagward is nice and helpful.

Collins is consistently positive, proactive and friendly. He is just the kind of person we want in this role.
I appreciate his smiling greeting.
I appreciate that he opens the door when we’re approaching.
I appreciate his care in trying to stop tgd people who broke into our bike storage.
He has been a great asset to Queenshurst.
Special thanks to Sanjeev and Behrain as well.

Living in Hamond Court, Queenshurst Square for over 2 years now, the staff is simply amazing, they are always willing to support us everytime we need. Collins is one of the best concierges I have had the opportunity to interact with. Just amazing people!

One star is one too many

This is the worst experience I have had with a property management company. Zero accountability for the anti social behaviour rise occuring in Damaz building and in Krupa Building opposite.

There have also been tenants smoking inside the building. The building door is broken again, with no apparent steps taken to fix it or a clear update on when it will be repaired.

In my experience, the lack of communication, action and accountability has been unacceptable. Residents should not have to repeatedly chase for basic maintenance or ask for reasonable standards of behaviour to be upheld.

Queenshurst concierge (Birhan) is excellent. Always happy to help and a credit to the place

The very worst Estate Management Company! Their Fees are Extortionate just raised them over 40%!
Absolute Scammers.
All they provide is a person with an Hoover who sometimes dusts, a gardener who thinks cleaning up is to Blow all the trimmings around the Car Park onto expensive cars! They spray clean the windows once month.
The Refuse Areas are a disgrace.
DO NOT USE….If you can AVOID!

first. I’ve been really impressed with the building management and concierge team. They are always friendly, helpful, and professional, and they genuinely make an effort to look after the residents and keep everything running smoothly. It’s reassuring to know there’s always someone approachable and willing to help when needed. Thank you for all your hard work — it’s truly appreciated! All thanks to Helen and Birhane

Second. Absolutely fantastic service! Very professional, friendly, and thorough. Everything was left spotless and fresh, and the attention to detail was excellent. Highly recommend! Thank you, Petrica.