Encore Estate Management Reviews 

Mohammed, Sajid and Sukhi are such great guys, it is wonderful to always have them around.

As a long-standing property owner dealing with Encore Estate Management, I am writing to highlight a persistent pattern of accounting errors, poor internal coordination, and a total lack of administrative oversight:
Disregarding Agreed Settlements: After extensive correspondence regarding HIU repair overcharges, the Site Manager formally confirmed in writing that a £237 call-out fee would be removed as a goodwill gesture for follow-up rectification work. Despite being copied on the entire email chain, the Accounts Manager subsequently re-issued the same £237 invoice demanding payment—completely ignoring her colleague’s written commitment.
Failure to Verify Contractor Invoices & Overbilling: On recent maintenance invoices, Encore passed along contractor charges without basic verification or oversight. Official job cards logged inflated, unverified hours (such as a 6.5-hour log starting at 06:00 AM, despite verified tenant records proving only 5 hours were worked). Furthermore, additional duplicate call-out fees (£237+) were generated and pushed onto my account for follow-up visits intended solely to rectify incomplete contractor work, forcing me to intervene directly to obtain written admissions and credit notes.
Widespread Systemic Billing Practices: These issues are far from isolated. Multiple residents across our development report identical experiences—including duplicate billing for prior-year items and phantom invoices (such as £310 charges for HIU maintenance where no physical work was ever carried out). In every instance, leaseholders are forced to audit records and prove the errors themselves before receiving credits.
Backdated Invoicing Standards: Re-issued and corrected invoices continue to carry old issue dates rather than their actual date of transmission, creating risks of inaccurate accounting timelines and potential late-payment penalties.
Managing agents have a fiduciary duty to honor written agreements made by their own staff and to rigorously verify expenses before demanding payment. My experience demonstrates a clear lack of internal communication and an ongoing need for leaseholders to audit every line item themselves.

My husband and I bought our apartment two and half years ago and I thought it was about time I wrote a review.
From day one we have found Concierge staff to be excellent. I cannot thank them enough. My husband Mike and I were concerned initially on the change over as we thought the Concierge team would maybe change. To our delight there were no visible changes. So thank you for keeping Dean and Foiz who seem to be the key players. We cannot thank them enough. I would like to highlight that we find all the staff amazing and very accommodating. We intend to stay in our apartment so let’s hope the good work remains the same. Thank you Encore for choosing wisely! Sarah & Mike King

Encore Estate Management – Poor Service, Delays and No Empathy

After 19 years on Greylees Estate, we finally completed the sale of our property following 18 months on the market. Our experience with Encore, the estate management company, was extremely frustrating and stressful.

To sell your own home, Encore requires payment of £336 for a management pack, which is valid for only six months. If a sale falls through and the pack expires before another buyer is found, homeowners may have to pay again. There is no practical alternative, as Encore will not release the information until payment has been made. This feels less like a service and more like a charge imposed on homeowners who have no choice but to use them.

Our buyers agreed the memorandum of sale on 6 May 2026, and the sale initially progressed smoothly. However, Encore by law then required a Deed of Variation relating to historic title arrangements between the original developer, David Wilson Homes, and Encore. Having lived on the estate for 19 years, it is astonishing that an issue dating back to the original 2007 development was still capable of delaying a sale.

The process began in mid-July. We were told Encore had 10 days to respond. After waiting, we were eventually informed that Encore did not deal with the matter and had passed it to their solicitors. This raised the obvious question of what had happened during those 10 days.

By early September, we were repeatedly chasing for updates. Calls often went unanswered, and when we finally reached Encore, we were told the matter would be marked urgent. This made no noticeable difference. Towards the end of September, we discovered that the Deed of Variation still required David Wilson Homes’ signature. We were later told it had been signed on 29 September.

Even then, further complications followed. Because of historic estate rules, including restrictions on front doors and satellite dishes, we were told to arrange indemnity insurance in case of future issues. We were then informed that the Deed of Variation needed to be dated. After David Wilson Homes dated it, we were told Encore still needed to agree the date.

Throughout this process, communication was poor and empathy was almost entirely absent. Emails sent to Encore and the estate manager on 16 September received no response, despite Encore referring to a 10-day response period.

Encore’s app claims, “We can help take some of the stress away from you.” Our experience was the opposite. Their involvement added delay, uncertainty, expense and considerable stress to an already difficult sale.

We are relieved to have completed the sale and no longer deal with Encore. Prospective homeowners should think very carefully before buying a property on an estate managed by this company. Ask about all management-pack charges, resale procedures and potential delays before committing. Based on our experience, I would not recommend Encore or purchasing a property subject to their management.

I reported an issue back in FEBRUARY 2026, since when they’ve done absolutely nothing about it.
The estate manager refuses to communicate by app., phone or email and seems to have disappeared.
Their line manager refuses to communicate by phone or email. I raised a complaint over a month ago and was promised by email that they’d respond in three weeks. That deadline has been and gone.
Their line manager doesn’t appear to exist either.

At the switchboards suggestion I sent a missive to their head office. What a waste of time and energy. Nothing!!

How could they improve matters? They could deal with the issue at hand and actually contact the complainant.

Poor management constant threatening letters after paid

During the night of 22 October, in the horrible wind and rain that the even the Government had warned about, the windows in my unoccupied next-door apartment were open. The noise of them shutting vibrated through my apartment till morning and, unfortunately, caused leaks in my apartment! When I spoke to reception at 10pm, I said, “It’s an emergency. Contact your manager and find a solution.” She was extremely rude and said with an attitude, “It’s not my problem!” My apartment has been leaking for more than 10 years, and Encore has done nothing. It damaged my apartment and piano, and the floor and ceiling fell on us!
This is not the first time they have acted so rudely. Even though I asked for the police to come and warn them, they continued this behaviour!
They are not the right people and have caused us financial, emotional and safety issues since they took over managing our building.
I'm more than happy to provide all photos and videos that everyone can see what happens to my home and what Encore has done!

I would like to give a big shout to Local Crescent team members Natalie, Bruno and Daniela who always provide services in professional way and are very supportive. As a resident, I can see they put so many effort on keeping the building neat and tidy, very grateful!

Living at The Waterside.

The service and communication given from the property is great and fits around me. The communication is strong and Helen as concierge is a solid reliable help for me living in the space, works around me and keeps my time in the space great.

I love where I live and the support given by the building is exceptional.

Our water went off at home on Saturday, so I sent Darren Hillyer a private message, and even though it was his day off, he came round to our building and turned the water back on for us. Darren Hillyer always responds to our requests, even on his days off. He’s a brilliant employee and neighbour. All the residents in the block really appreciate his work.

In our block, Randal Way in Cambridge, there was no running water. On Saturday afternoon. It was Daz - our caretaker who came to our rescue. On his day off!! Many thanks Daz.

Darren Hillyer is our Encore representative for our flats. He goes out of his way to help all of us. He even comes out on his days off if we have an issue with our communal water trip switch because we have children and vulnerable adults in our block and the housing association won't send someone on the day. He has become a friend to all of us!

Good management team
Kew Bridge rise estate
Mr Zeph helpful and supportive

I’ve had such a pleasant experience with the concierge at my building. Sukhi is always pleasant and helpful when I need anything. Would give 10 stars if I could.

Steven helped us personally with a delivery whilst we were away. We really appreciate the care and time he took to help us! 10/10 property manager.

Sajid, Sukhi and Kaye are very helpful and caring people. They made sure everything was sorted the day i entered the building. If you are in Glasswater Locks they should be your go to peeps!

The Board of Arcadia Court has been extremely satisfied with our new Estate Manager's performance to date. Faced from the outset with an array of complex and difficult issues, Perry Binyon is addressing them all with acumen, energy and resolve. He has also been invariably swift to respond to directors' questions, requests and suggestions. As a result, we are now feeling distinctly more positive regarding the building's future.

I live on The Maples estate in Weston and Encore are contracted to, amongst other things, keep the communal areas tidy. On 4 occasions I have informed them that one of the grass verges has not been cut and the weeds are at least 2 feet high. The gardeners have visited 3 times since my initial email and the verge remains the same, Encore have completely ignored my emails. Just what are we paying them for?? as they are clearly in breach of their contractual obligations.

Our concierge Suki at Glasswater Locks in Birmingham, is so amazing! He makes us feel so welcome and at home. Everytime I see him he always puts a smile on our face and he will always be there to help you whenever you need!! He is so great and we are so happy to have a concierge like him.🥰

I am the property owner at Local Crescent, and my flat is undergoing some renovation work. I would like to express my gratitude to Encore’s staff members Natalie, Twanay (TJ), John and Dilani, for their understanding and their help during the process. Their support has made the process a smooth one and it helps my settling in very much.