Encore Estate Management Reviews 

UPDATE: Contrary to the response to this review, the matter was NOT remedied within 12 hours. We reported it at 8:30am and cleaning was not completed until 11pm.

Alongside ongoing issues with the car park gates being left open for extended periods, we experienced another serious incident on Friday night when a resident was unwell and vomited in the communal hallway. We contacted Encore at 8:30am on Saturday and requested cleaning. We were previously reassured, after four separate incidents of human faeces in the car park, that an out‑of‑hours cleaning contractor had been added to their tender.

Encore called back at 9:20am asking whether it had been cleaned (it hadn’t). We explained we were leaving at 10am and asked for an update within 30 minutes, stressing that it was a biohazard, extremely unpleasant in the current heat, and right in the middle of the hallway. We heard nothing further until midday, when the cleaning company contacted us asking for the same information we had already given Encore four hours earlier, because Encore hadn’t passed it on.

The next update didn’t come until 9:30pm, advising an ETA of 11pm. It ultimately took over 12 hours for the cleaning to be arranged, and the vomit remained in the communal area for almost 24 hours.

This is yet another example of Encore’s ongoing inability to manage even the most basic issues. Both the Nottingham office and the out‑of‑hours team continue to fall far below an acceptable standard.

The concierge team at Times Square, especially the duty manager Ervin, have been so helpful since our daughter bought a flat last November as a first time buyer and moved in last month after refurbishing the flat.

My wife and I have been helping our daughter with the renovation as she is in her early 20s and very busy working in the city. Throughout the concierge team have been so welcoming, helpful booking parking spaces, helping with deliveries and always giving us clear instructions. We can’t thank everyone enough for their help. Everyone goes out of their way to help, including the maintenance team.

We viewed 5 flats, all of which had concierges, before choosing Times Square. The concierge team here is the most friendly and polite and are always happy to help which is one of the reasons why our daughter chose this flat.

I was signed off sick with depression anxiety and stress. I was living off SSP with no help further help I let them no and instead of supporting me they decided to take me to court. I had no money then and no money now. They and their solicitors said they will call me back never did. And now they are taking me to court. Sleep well I know I won't have much of a choice too.

Very happy with good service. Glass water lock staff suki and mohamed. Thankyou guys for your help always

The two night shift staff suky and Mohammed from Glasswater locks in Birmingham are very helpful, friendly at all times and always happy to assist and give advice about the facilities ie games rooms and local area amenities. Keep up your service lads

I don’t know Ms Leah Byrne the same as she doesn’t know me but when I have had the problems , she just help me till all the problem have been solved.
I’m really impressed for her very patient and professional way solve the problems ．I just don’t know how much I can thank her enough?🙏🙏🙏

Scam artists or completely incompetent, or maybe both. How the hell can you send a yearly bill through with a FULL breakdown of why you are being charged what you are, how the money is being used, etc, then 6 months later change your mind and demand more money.

More money every year for less work, replaced all the nice wooden fences with V Mesh fencing making the estate look like a industrial estate, so saving money there not having to maintain the wooden fence, removed the kids playground, again saving money not having to maintain that, yet each year you charge more and apparently your not even happy with that and want to change your mind at a later date and charge even more.

Mary Long of Encore has always gone above and beyond to resolve any issues. She responds promptly, is friendly and efficient. She helped to progress the sale of our flat by responding to solicitor’s enquiries super-fast.
Thank you, Mary!

Excellent customer service, helpful, truly professional, excellent communication, handling all queries very quick and in time manners resolved them.
Thank you very much for your help and continuous support for managing our properties at Hendon Lakeside truly professional!

All the team at Bow Green are fantastic - special mention to Steven who goes the extra mile to help residents.

thank you all for the lovely service!

I am living in Local Crescent. I wanted to appreciate the team, they are very kind and helpful. Especially Natalie, Daniela and the building manager- Twanay. They always smile, nice and willing to help people!

Daniela, which is a part of their staff is an amazing person and a very hard working woman.
She is always kind, smiling and in a good mood. She is respectful and loves to help and also easier to question about random stuff compared to some of her collegues who do not live up to the expectations.

A Heartfelt Thank You to the Team at Local Crescent Manchester

I would like to express my sincere gratitude to the wonderful team at Local Crescent, especially Natalie, John, Dilani, Janet, Melissa, and Dani.

Living far away from my home country can sometimes feel lonely, but this team has made me feel welcomed, comfortable, and truly at home from the very beginning. Every morning, they greet residents with a warm smile and friendly attitude, which always brightens my day.

What I appreciate most is their kindness, patience, and willingness to help. English is not my first language, but they have never made me feel uncomfortable or embarrassed. Instead, they always take the time to listen, understand, and help resolve any issues or questions I may have.

Their professionalism, friendliness, and genuine care for residents create a warm and welcoming environment that feels much more than just a place to live. They have helped make Local Crescent feel like a real home.

Thank you all for your hard work, dedication, and kindness. It means so much to those of us who are living far from our families and familiar surroundings. Your warmth and support have made a positive difference in my daily life, and I am truly grateful.

After several years of trying to find a decent property management company, Becky Herd was the first property manager that I finally have been able to trust. My estate was not a small task to take on but within the year I feel like we are finally getting everything back in order.

Incredible team at the Bow Green Apartments. Steven as well as the rest of the daytime team are amazing, always helpful and very friendly!

From start to finish Paul Carter was very professional. We are the Rhys Daniels Trust a children's charity and i needed some help with a visit from the fire door company. Paul who is not my contact at Encore went out of his way to help arrange things between myself and the fire door company.

Concierge at our building have been wonderful since move-in. We're in a brand new development by Berkley so there have been a few things that have been a bit cumbersome and slow, but that's expected in this type of situation. The management & security/facilities teams with Encore have been great. Steven, among others, who work the daytime shifts are always cheerful and happy to help direct you when you have questions. Have had a great experience with them so far.

The concierge team of the building are the best team ever. I would like to share why for each one.

Cezanne consistently delivers an exceptional level of service. Every interaction is marked by professionalism, warmth, and genuine care for residents. Cezanne has a natural ability to make people feel welcome, valued, and supported, while maintaining the highest standards at all times. The dedication, positive attitude, and attention to detail demonstrated every day make Cezanne one of the strongest members of the team and a tremendous asset to the company.

Andrei's commitment to customer service is truly exceptional. He went above and beyond to help arrange the shipment of my parcel when the courier failed to collect it. His proactive attitude, reliability, and determination to find a solution showed a level of care that is increasingly rare. His efforts were greatly appreciated and deserve recognition. He is a true asset to the team.

Alina consistently provides exceptional service and genuinely cares about residents. She went above and beyond when my shipping company failed to collect a parcel and helped arrange for it to be shipped instead. Her kindness, initiative, and willingness to help made a stressful situation much easier. She is a true asset to the team.

Victoria consistently demonstrates exceptional professionalism, emotional intelligence, and dedication to resident satisfaction. She has a remarkable ability to handle every interaction with warmth, patience, and efficiency, making residents feel genuinely valued and respected. Her positive attitude, strong communication skills, and commitment to excellence make her an invaluable member of the team.

Afeez is an outstanding professional who consistently exceeds expectations. He is always courteous, attentive, and willing to help, regardless of the situation. His calm, positive approach and genuine commitment to resident satisfaction are immediately noticeable. Afeez represents the very best of customer service and hospitality, and his hard work, professionalism, and reliability deserve the highest recognition.

Dani consistently demonstrates professionalism, reliability, and a strong commitment to providing excellent service. He approaches every task with a positive attitude and a genuine willingness to help, ensuring residents feel supported and valued.

Louis is professional, dependable, and always willing to assist. He contributes greatly to the smooth running of the building and consistently provides excellent service to residents.

Eduin is hardworking, reliable, and professional. He takes pride in his work and helps maintain the high standards of the building. His dedication and positive contribution deserve recognition.

Ionut – Building Manager
Ionut leads an exceptional team. His leadership, professionalism, and commitment to excellence are evident throughout the building and in every interaction with staff. The consistently high standard of service provided by the team reflects his ability to inspire, support, and develop those around him. He is an outstanding Building Manager and a credit to the company. I have lived in the building for 4 years approximately, Ionut has been by far the best building manager at Burlington Gate.

Steven from the team has and is always been very friendly and a problem solver for me. We chat every single time and im glad he is on the team