Encore Estate Management Reviews 

Just wanted to mention Steven and Paulo at Bow View. They’re a great part of our community and a fantastic dynamic duo. They’re proactive, honest and kind. There are multiple examples of this from helping us move, to helping us set up facial recognition and other tips. A huge thank you to both!

A huge thank you to Shannon Raven for sorting out our parking charges, which were sent despite registering for a permit. The parking company were not being supportive but Shannon managed to resolve the issues. Thanks again.

After long years of frustration, we finally have the privilege of having Amy as our estate manager. It took her only a couple of months to turn important tendencies around for the better, and for the first time in years we, the leaseholders, feel genuinely cared for. This is incredibly reassuring in what is usually a complicated relationship between a management company and its residents.

It’s rare to have a manager who truly stands up for the leaseholders’ best interests, but Amy is one of those very few. We are grateful for her support in arranging suitable contractors who provide quality services at sensible prices. Over the last decade our charges have risen dramatically — more than doubled — while service quality declined. Trust was repeatedly eroded, and the yearly accounts contained questionable spending with vague descriptions. This kind of pattern can easily spiral and even affect property values.

Amy is the first manager in a decade who clearly cares about the people who pay for the whole system: our wellbeing, our satisfaction, our safety, and our financial considerations. Her communication is excellent. She is the first in many years to attend the site openly, invite us to discuss issues and solutions, and actively seek fit‑for‑purpose contractors. She also understands our aim to keep service charges under control and to pay fair amounts for fair services.

We are genuinely looking forward to years of positive cooperation with her.

I had a plumbing issues in my property on Friday which needed an urgent attention. Phoned Richard and Megan. Issue was dealt with instantly on the same day as it was a weekend. Great service, Professional guys.
Very grateful

Steven Hanson has been very helpful as concierge at Bow Green.

I have been dealing with Leanne Griffin at Encore for a number of years in relation to the Estate Management at Brompton Gardens, Ascot. In all my dealings with Leanne I have found fer extremely helpful and knowledgeable with excellent customer care.
I am in the process of selling my property and I needed some information from Encore Legal and Finance. Leanne has been instrumental in getting me all the information that I needed to answer the questions from my buyer so efficiently.
Without Leanne's interventions I would have suffered long delays in progressing the sale of my property.
I am extremely grateful to Leanne for her top class service.

Great management company, the app is easy to use, you get a very quick reply and staff always helpful

Helen Emery is SO helpful 😀

I want to share that Helen at the Waterside apartments is a superb asset to Encore. She looks after us as residents with care and compassion and goes over and above on a daily basis. The building and community would simply not be the same without her. Thank you for all you do for us Helen.

Mollie from the Encore team was incredibly helpful. Thanks to her quick replies, I got all the info and proofs needed for my fiber install without any hassle.

We live on Pedlars Meadow, an estate managed by Encore estates.
We'd just like to acknowledge Bradley Sievewright for his prompt response both by his email replies and getting repair work done on the estate.
He always replies very quickly and is very efficient at getting reported problems sorted. And in keeping us updated.
Rob & Teresa Morris

Super professional! Steven Hanson has been really helpful and kind

Look at the google reviews before trustpilot.

Even giving them 1 star is being generous. The Ecore rep for Kingsbrook Aylesbury has cut contact with the residents of Kingsbrook after they have been continuously charged extortionate amounts for incredibly low services. They hold no accountability for the lack of care the estate has been given and our local council has no hold over them. Contact was cut with me when I found mathematical flaws in my extremely expensive bill and questioned them about it and asked who their regulating body is. With new bills being demanded to be paid, with low quality work being carried out if at all and questions not being answered, the community can only assume it's a giant scam or racket.

Sukhi, Mohammed and Nad are brilliant concierge staff at Glasswater Locks. The facilities there are well managed and they are helpful and nice.

Bradley truly went above and beyond. In a difficult situation, I could rely on his quick actions, support, and excellent communication.
Thanks to him, the matter moved forward smoothly. I’m very grateful for his help and commitment.

Paying hundreds of pounds every year for "estate maintenance" would be far easier to accept if the estate actually looked maintained.

The communal areas have been neglected for years, yet the only thing this company seems genuinely efficient at is chasing residents for payment.

Rather than addressing residents' concerns or improving the standard of maintenance, they instruct solicitors who add hundreds of pounds in fees to relatively small debts. It's an incredible way to treat the very people funding the estate.

It's difficult not to feel that collecting money is a far higher priority than providing the service that money is supposed to pay for.

If the standard of estate management matched the enthusiasm shown for debt collection, this estate would be immaculate.

Good experience with Encore Estate Management.
Thank you to Mary Long for dealing with a query I had. Mary was very helpful and kept me informed daily. The problem was resolved very quickly. Thank you Mary.

Steven (concierge) and Paulo (security / concierge) at Bow View apartments are true gentlemen. The friendliest and most helpful members of staff. They've really eased the moving in process and really make the place feel welcoming. Proper legends.

The concierge team at Glasswater locks are really nice and helpful, especially Sukhi. Always pleasant and friendly

Big shout out to Steven H! He’s a top guy, super helpful whenever we need a hand! Helped us a bunch getting us set up on the systems when we moved in!