Encore Estate Management Reviews 

I really love our concierge staff at Canaletto Tower! Malik, Jawad, Zita, Clement, Waqoar are kind and professional and are always there if needed. I am very happy living here!

Malik from Canaletto tower is the best he is very thoughtful and communicative and is always very willing to assist!

I was trying to sort out a lease issue that needed doing straight away. I rang the Cambridge office and luckily the phone was answered by Kayleigh Cowan. Although I had actually rung the wrong office and it wasn’t really her problem, she was beyond helpful. She found out what I needed to know and emailed it to me there and then. She was polite, kind and efficient. After having tried to sort the problem out for a number of days, she had it all resolved in 10 minutes. It reminded me that a whole company can be judged on one single interaction. So well done Encore on employing Kayleigh. She was fantastic!!
Cheers, Mike

Over 9 months ago, part of our ceiling crumbled. Encore acknowledged responsibility but has since done almost nothing. Weekly calls yield the same excuses: chasing approvals or sending yet another inspector. Transparency is nonexistent, and they’ve even resorted to lying - claiming contractors recommended delays, only for me to confirm the opposite.

At my wit’s end, I’m now covering the repair costs myself. If you can, avoid Encore at all costs.

We’re very lucky to have great service and staff! Club Canaletto is a great place for hosting and each time I host there, guests always have a wonderful time!

We had an issue in our building with a faulty alarm going off at different hours of the day. The Estates Manager, Perry Binyon, went above and beyond to try and resolve the matter, taking calls out of hours to assist. The matter was subsequently resolved due to the efforts made by Terry.

Perry is great, calm when resolving stressful situations like resolving a fire alarm going off at random but remained calm and professional

I have been resident at Local Cresent for a year and a half now. The staff is always very warm, ready to deal with your request without any delays. You can see that they are really trying to make your stay at Local as pleasant as possible. The place is very tidy, very well looked after. Thank you SO much to Daniela,Janet,Natalie, Melissa, Dilani, Bruno and John.

Residents in the apartments were experiencing problems entering and exiting their allocated parking spaces because of people parking irresponsibly and inconsiderately, making it very awkward and dangerous for residents to reverse. The Management Company sorted it all out very successfully. I can’t thank them enough.

I sold my flat in march. It is now sept. They are STILL taking management fees of £344, my solicitor and i have continually contacted them to tell them that I no longer own the property but another bill arrived today.

Hi just wanted to say a manger thank you to care taker of Darwin green im very happy with daz he work is absolutely brilliant always very friendly and respectful does a wonderful job every day everyday I open my door its always fresh & Clean outside we're he works and also has helped me on several occasions with stuff around the property ive had difficulty with as I have motability problems and struggle with alot he helps maintain brilliant clean environment and also helped me with my door that had problems opening & closing so happy to have such a brilliant care taker many thanks

Damaged my car today when a strimmer threw up a stone, told me his supervisor would come and knock, nothing.
I have asked numerous times for them to knock so I can move the car.
Encore i have made contact, i expect a resolution.

Staff have always responded promptly to queries and requests. Our Estate Manager for New Pinehurst, Ms Long, has always been most helpful particularly with maintenance issues and general management of the estate.

Our East London property has been managed by Encore since 2018 and I have to say, through all the years of Crossrail and ground settlement and access issues triggered by this incredible engineering feat under our feet, Encore have been brilliant.
For many years, Tim Josh deserves special credit for guiding us through the maze of Major Works and big budget items.
Now Tim has moved on, a special mention must be made to Perry Binyon, our new property manager. Perry has hit the ground running with his new responsibilities in Whitechapel. Already, he has dealt with Insurance Renewals, Health and Safety Inspections, Gardening Contracts, Staffing and changes at Board level, and taken it all in his stride. He's been accessible and responsive. Everything you need from a new property manager.

Perry and Encore, we look forward to working with you for many years to come.

Very bad.
Very bad.
Very bad.

From no communication to poor communication. A poor explanation of costs. Increasing costs. Plus, a real sense that money is the absolute focus, with none for customers.

An immoral, inept and awful business.

What has happened to Admiralty Quarter? The bin stores are completely overflowing, filthy, and heavily infested with rats and crawling maggots. It literally looks like a set from a horror movie or "I’m a Celebrity."The new management is completely non-existent. Where is Mohammed, our previous property manager? He was incredibly responsive, hands-on, and used to jet-wash the bin stores himself. He always went the extra mile. Finding out he has left explains this massive downhill slump. It is just horrendous now.The communal corridors in Ramillies House are stained, the walls are badly marked, and the smell of cannabis is unbearable as you walk in from the car park to the first floor. I used to be proud to have guests over, but now I am frankly embarrassed to live here.Who is the new building manager, and why are they not rolling up their sleeves like Mohammed did? The current state of this place is truly shocking and unacceptable. Encore, sort this out or get the previous manager back!

Waterside Apartments is managed by Encore and has an exceptional concierge, Helen Emery.
Helen is a truly valued member of our Waterside community. She takes her role extremely seriously and consistently goes far beyond what could reasonably be expected of her.
Helen is always cheerful, approachable and caring towards all residents. She takes great pride in Waterside and is committed to ensuring that the building is maintained to a very high standard.
Helen is much more than a concierge - Waterside simply would not be such a happy and welcoming place to live without her.

We have been at The Waterside for a couple years now and the concierge (Helen) has been amazing. Helen has been attentive, personable and overall a pleasure ensuring our needs are taken care of, as a resident of Waterside.

I am a flat owner at one the multi-tenant properties that Encore manages. In the early days (>5 years ago) my experience with Encore varied quiet a lot and it was often a hit & miss. Over time though, this experience has improved a lot and in 2026 it is very positive. I believe this is mainly thanks to my interactions with Sarah who is taking care of our building (last few years). Sarah is very responsive, diligent and quickly takes ownership - she then sets expectations, monitors progress and leads cases to closure. It is always very comforting to know she is on the case

Megan Duff has been extremely helpful and supportive during her tenure. She has provided accurate and considered advice and guidance which I appreciate.