Pinnacle Property Management Reviews 

My experience with Pinnacle has been consistently poor. Communication is evasive at best, and they routinely avoid answering direct questions. Charges are applied without proper justification or transparency, and any attempts to challenge or clarify these are met with silence or vague responses.

Their service feels disorganised, dismissive, and entirely lacking in accountability. If you're considering using Pinnacle, I strongly recommend looking elsewhere.

Just to add further to this they're a company that relays on bullying and harassment over proof. The following people are involved in this Nicola Duncan, Helen Eames and Amber Godfrey all incompetent at best.

This management company manages the Booking.com property "Elegant 2-Bed with Traditional Touches."
Unfortunately, I missed their initial message, which was sent six days before my stay, asking me to cancel my booking. They then contacted me again the day before check-in asking me to cancel a non-refundable reservation because the property was unavailable due to scheduled maintenance.
I explained that, as the cancellation was due to an issue with the property and not a change of plans on my part, I was not comfortable cancelling a non-refundable booking myself and asked them to cancel it from their side. They replied that they were "not liable" because I had not read their earlier message and refused to cancel the booking themselves.
Thankfully, Booking.com reviewed the situation, cancelled the booking free of charge, and processed a full refund. While I appreciate that maintenance issues can arise, I found the customer service and the way the situation was handled to be very disappointing and unnecessarily stressful.

I have never had to deal with a less professional company than these clowns. Absolutely appalling service and likely misrepresenting themselves as managers as the likelihood of them managing to hit the floor if they fell over is not guaranteed. Total absence of professionalism in any facet of this company. If you are seeking a property manager do NOT employ these guys as issues we were having were made x10 worse by the lack (or painfully slow) contact and genuine absence of understanding of the issues.

If i could leave no stars i would, Shocking charages, accounts hiden on companies house, Money charged for doing nothing other than grass cutting, These companies should not be allowed,rude unhelpful staff

Absolute crooks. I have a flat in a property managed by these people, they have jacked up the service charge, refuse to do repairs, are consistently rude and non-communicative. I have had issues in my building going back literal years, and they're completely uninterested in doing anything about it.

Avoid at all costs.

Having sold my flat in a building Pinnacle are supposed to manage (see my earlier review for why I say "supposed to manage") in July last year, I received a bill for management services for the period since the sale.
Pinnacle were made aware of the sale prior to it and at the time of completion, but failed to update their records. This left me potentially legally and financially tied to a property I do not own any more. (All the more frustrating after a long dispute with them previously which was taken forward and accepted by the property ombudsman and Pinnacle were made to pay £300 compensation.)

When I notified Pinnacle of the error, I received conflicting stories for why the updates had not happened in line with their GDPR responsibilities. Pinnacle tried to blame my solicitor, the new owner's solicitor, and the Land Registry for failure to notify Pinnacle of the ownership change (despite me saying it to them repeatedly before as well) before tripping up and giving away that they were aware of the details being changed at the time of the sale and just hadn't acted on it.
While I had the back and forth with their ever incompetent building manager, who couldn’t even locate the building let alone claim to be managing it, and the accounts team I raised a Subject Access Request to find what of my details Pinnacle still attached to the property and to prompt them to remove my details.
I was told my details would be removed, but this still has not been confirmed and Pinnacle have not responded to the Subject Access Request, which they were legally obliged to do within one month. It was raised on 11th Feb 2026.
Weeks on and they still refuse to answer my emails or provide the Subject Access Request, so I have raised a complaint with the Information Commissioner's Office.

Dodgy company. Not concerned about their legal responsibilities.

Avoid!

I have emailed this organisation multiple times for 3 months including logging an official complaint. Nothing. I am escalating to the appropriate ombudsman now. It phenomenal how quick they are to engage when they are chasing anout anything to do with accounts.

Barely any communication and serious issues left unresolved for too long (even when serious safety issues reported). And now they have raised our service charge astronimically. Charges meant for the freeholder have been charged to us and when people ask for clarification before paying, they threaten not to make urgent repairs.

Pinnacle are becoming the type of managing agent that make headlines for all the wrong reasons.

These ladies are the biggest scammers and liars in the marketplace. Do not trust either one of these people.

This is an ongoing issue and our experience with Pinnacle Property Management continues to be unacceptable and deeply distressing. Residents are repeatedly left feeling ignored, dismissed, and treated as a low priority rather than people whose homes and daily living conditions depend on competent management.

Most recently — and as part of a wider pattern — our lift has been out of service for nearly two weeks. This is not just inconvenient; it has had a severe impact on families in the building, including households with wheelchair-dependent children. Despite this, the response has felt slow, poorly coordinated, and lacking urgency or compassion.

Our property manager, Neil Cuffy, has been extremely difficult to deal with throughout this ongoing situation. In our experience, concerns are brushed aside and handled without empathy or meaningful accountability. Communication feels dismissive rather than supportive, and issues remain unresolved for extended periods.

There is also an ongoing perception among residents that private leaseholders are treated with more respect and responsiveness than social tenants and shared owners. The difference in approach is noticeable and deeply frustrating.

We are additionally concerned about the development’s reported financial position, with very large debt figures being discussed while transparency and clear explanation from management remain limited. This adds to the ongoing lack of confidence residents have in how the development is being managed.

This is not a one-off complaint — it is an ongoing pattern of poor service, weak communication, and lack of resident care. People deserve basic dignity, equal treatment, and timely action on essential building services. That has not been our experience here.

They should be shut down. They can’t manage budgets or notify residents in time and they don’t respond to issues unless you harass them every day of your life. Absolutely useless

My experience with Pinnacle has been appalling. Whilst happy to issue invoices for innocuous property related matters.....they are unresponsive when pressed on urgent matters. I and other lease holders are now in a position where my property and others can not be sold or re-mortgaged due to the lack of an ESW1 certificate. I have requested this on multiple occasions, with no progress in 12 months and now being ghosted by Pinnacle. Best seek a legal opinion and avoid at all costs.

We recently have had our entire blocks at Crawley taken over by a different Management company. I had to phone Pinnacle on their out of hours number as we had the fire alarms in the car park go off. Not only did their managed Fire Group say they could not attend the Pinnacle out of hours said we don’t maintain your buildings anymore since 31/10.
The staff had incorrectly said this and they should have said the new company is shadowing them
Their numbers were still on the notice boards when I called around 7/11.
Thankfully after a few hours I managed to speak to the New Management company who did not even have our blocks on their systems yet until at least 0300 in the morning when they phoned me from the overseas call centre
Pinnacle you messed up that evening and still no reply from your Property Manager that night either.

I’d honestly be surprised to learn that Pinnacle was more than about five or ten people. They’re unresponsive, frequently lie and would rather let their tenants live in misery than lift a single finger to deal with any issues.

For example: there was a literal prostitution ring being run out of our building. It took Pinnacle six months to actually do anything about it.

We’re currently dealing with upstairs neighbours who bang on the floor at all hours. Pinnacle have done nothing to help and, we strongly suspect, have blocked groups like the council from helping.

These neighbours have a toddler who frequently spends time on the balcony alone. Pinnacle have done nothing about that, either.

We’re currently in the process of getting a lawyer/solicitor to deal with them, since they’re truly criminally negligent.

Suffice it to say: avoid at all costs.

Has anyone every had a mutual exchange denied due to poor credit I’m trying to do a mutual exchange and it’s been denied due my poor credit history pinnacle are a waste of space I’ve tried calling the person dealing with it and been told to stop calling as she’s is busy it’s in the hands of legal and general now to see if they can overturn the decision

Just complain wait 8 weeks and contact the Ombudsman it’s the only sensible thing to do!

My apartment is managed by Pinnacle and it leaks when it rains because of bad construction. This issue has been going on for years, and I am at wits end with their lack of communication. They just take the management money and do nothing. If I could give zero stars, I would. The numerous account managers come and go, all of them useless and unresponsive. You would get more communication from a corpse.
The leaks have never been fully addressed and just bandaged over. Their idea of helping is to offer a bucket to catch the leak! Appalling service and I have no other option now but to report them to The Property Ombudsman (TPO).

Iv been living here for only a week and after my kids and I get moved and start to chill out . I find that the air conditioning doesn’t work all the outlets in the kitchen doesn’t work I have to run an extension cord to the kitchen just to make coffee on top of all that , trash bags and an old mattress and shit on the side of the unit can’t take my trash out cause it’s already full of crap! Iv called ten times 8 voicemails and three emails to corporate! No answer what so ever so I’m not paying a dam thing till it’s fixed! I wish I read these reviews before I would not have waisted 2 grand!

I am disabled and have a broken bed . "Pinnacle" say I must take the bed downstairs for removal . I live on the 3rd floor . If only I could . In the end I paid £50 for a waste disposal company to dismantle the bed which took all of ten minutes ... "Pinnacle" are breaking the law in not helping the disabled !

Avoid if you can! Unfortunately we had no choice as we were already living on the development before they took over but they are an absolute awful company to work with.
PS They still cause issues when you try to move house and they will charge an absolute fortune to retrieve the paperwork