pbm Property Management Reviews 

Excellent costumer services, Lívia fixed all my problem by a minute, thanks for her.

Once again Olivia Butler & Lizzi Leeland -Cunningham sorted out my query immediately, which is very unusual for PBM, who normally take ages to reply if at all !! Nice to know there are some people who care !!!

I recently required a remortgage pack from the property management team and support for the process, and I was extremely pleased with the service provided by Olivia Butler. She was prompt, professional, and highly efficient in dealing with my requests. Communication was excellent throughout the process, with regular updates provided and any queries handled swiftly. Their proactive approach and willingness to assist made the entire process smooth and stress-free. I would not hesitate to recommend their services and would like to thank Olivia for their outstanding support.

Really chaotic company - they managed our block of flats for a few years and we seemed to have a different “property manager” in charge every month. No continuity, no record keeping - I had to explain the same issue and send evidence of the issue to about ten different people, and the issue was never resolved. As leaseholders we decided to switch companies.

In a company that I haven't had the best of an expensive management service from is good, Olivia was a breath of fresh air in her swift Reply and efficiency.

The worst management company I have ever experienced .. they will charge you twice .. enter your property without permission … Cary out remedial works which are not properly investigated and leave your property in a state … you name it they will do it .. AVOID like the plague !

Terrible service so far, i have been trying to contact the property management department for weeks to solve an issue which required block management approval, every time i have called apparently the Property manager is off, and no one comes back to me to get to a solution.

Olivia was extremely quick and efficient dealing with the document I needed

I have asked for new set ups regarding my properties. Each email I sent was always handled within 1- 2 days. The person who handled everything was Olivia Butler and we achieved everything within a week.

An outstanding review for Terri Peters, Assistant Property Manager at PBM. Her professional and prompt responses to an urgent issue at one of the flats we manage at Mosaic Apartments, Slough was excellent. Even though this block is not her responsibility, her commitment to resolve and complete the issue is commendable.
Jan Vidal- Property Manager-Langhams Estate Agent.

excellent service Olivia was very helpful and replied very quickly

I have been in contact with the Property Management reg service several times during last few months, every time I have been served very quickly and i was satisfied with the service.

Requested the updated SC budget - Olivia was very helpful

I wouldn't give them one star if I could.....they are absolute con people.
They took over from Simarc properties whom i had no issues with, I've continued paying my yearly leasehold without interruption by standing order since 2000 they took over in 2014 and I have had no letters from them at all until now......RCP property management have taken over from PBM and I get a bill for missed arrears going back to 2014.
24 letters that I've never recieved. NOT ONE. Yet they have my correct address.....so now I have to pay arrears going back all those years.
I have a strong suspicion they write the demand letter then not post them and throw them into your file, how else would all my letters from 12 years just go missing!!......sooner or later you have to pay for all these arrears, for invisible letters.....
Charges for letters..... charges for land searches.
Despite having my e mail address, or they could have sent a recorded letter and billed me. But they would rather just keep hiking up your debt.....because they get so little in leasehold charges they get it whichever way they can. BEWARE OF THESE CON MERCHANTS
......A few weeks later I see their reply below.... they have replied with more lies, they did not post one letter to me, they admitted on the phone, sending me e mails and NOT physical letters, I did not recieve any e mails as it was an old e mail address (my fault).
There was over 20 letters they said they had "SENT"...... What's the chance of not receiving over 20 letters!!
The right thing to do would have been to send a recorded letter when they realised they weren't getting the e mails answered.
"LIARS"

Olivia got back to us straight away over questions relating to the intercom system. Thanks!

diabolical company that will overcharge thief and destroy your building. absolutely the worst customer service, ignore leaseholders, take forever for easy fixes. nothing positive to say. awful staff. if they manage a building just run.

Olivia butler was very quick in responding to my query

PBM are quite possibly the worst company in the UK in my opinion.

They manage my block of flats. It is like living in a dump. They do not care about the building, they barely communicate with us and they make up whatever figures they want every year for our ground rent.

To top it off once of their staff members sent me unsolicited graphic sexual messages. They didn't support me at all through this process. I have never been offered any extra support considering it severely interfered with my mental health.

If there was a minus 100 stars they would get it.

Kayleigh McCarthy has been excellent. She coordinated multiple contractor visits, maintained clear communication, and showed real ownership of the issue. Her reliability and proactive approach gave me confidence that the matter was being properly managed.

This company is perfect only if you want to have your property ruined and pay extra exaggerated service charge!
Lift in my building is out of service for over 2 months and still no information as when it will be fixed, tendering proces is just to start! More than 2 months just to start tendering proces, leaving all the residents without any help or assistance, including old people, families with young kids and pregnant womens!
Rats are running everywhere but they are saying that pest controll is on the case. Broken bin store dors for couple of years - why to fix them, better simply remove them. No one knows where Reserve funds (£100k/year) are going as there are no funds to fix the lift! Service charge on high level but with under minimum service provided. Weeds on the courtyard, drug dealers, homeles people on the staircases, stolen parcels every day, stolen bicycles etc. Try to challenge them and they will threaten to fine you instead of helping you.