Urang Property Management Limited Reviews 

Ezelle is professional, friendly, and a pleasure to work with. Communication is always smooth, and we truly appreciate her trust and support. We value our working relationship and look forward to working with her on future projects. Thank you, Ezelle, for choosing PRO Facilities Services!

Continue to be disappointing

I still can’t believe this company is in business.

They’ve been managing a building in which we have property and there hasn’t been any situation in which they proved to be useful.

1. Accounts finalised late (latest ones delivered 7 months late which makes financial planning for the RTM an impossible job)
2. Choosing contractors that do faulty job and then not keeping them responsible when fix/replacement is needed
3. Delivering quotes that are even 60% higher than leaseholders obtaining them directly
4. Regularly non-responsive, ignoring email for weeks (if they actually ever respond)
5. They themselves are always non-responsive, but would shamelessly try to charge leaseholders if they missout a letter requesting a response from them.
They would also try to charge a fee for ‘updating a document/returning a document for an update’ which is absolute nonsense. They are trying to prevent others from wasting their time, whereas they are a constant nuisance and a time waste for the leaseholders.

I will celebrate the day we terminate the contract with them.

Failed to pay our building communal electricity bill in time, despite multiple residents notifying them. Our building had no communal electricity for well over 3 months. A long time to get a response, and dramatically increasing costs in a short time despite mistakes. Would give zero stars if I could.

⚠️ Please everyone be aware

I have been using Urang to manage my property and, unfortunately, my experience has been extremely disappointing. In few years in our building done zero , simply charging for roof plants and done zero , apart of few bits like cleaner hoovered building and windows cleaned 1 a month that’s all . Our service charge is over 3k per year.

I have been paying their management fees, but the level of service and support I have received has been completely unacceptable. I have often felt that I was paying for a service without actually receiving the service I was being charged for.

Communication has been poor, issues have not been dealt with properly, and I have had to chase matters myself.

Based on my personal experience, I would strongly advise property owners to do their research carefully before choosing Urang to manage their property.

Please everyone be aware - this company is not serious. DO NOT consider asking Urang to manage your property.

Their service is appalling...

Westbury Residential Ltd (which is part of Urang) took over management of the building, in which I own a flat, around Christmas 25.

The transformation since previous management is breathtaking. They are professional, responsive, incredibly helpful and don’t shy away from potential problems.

Having dealt with various management companies over the years, where defensiveness and combativeness has been the first response, they have been a welcome change.

Carolynn, the property manager, and Sara, who is based in the UK, have been brilliant in resolving problems. It's a shame that they have been just a relatively recent addition.

My comments are about Westbury Residential, so it would be unfair to comment about Urang as a whole.

Following the termination of our management agreement, Urang confirmed that the management handover was complete, provided a breakdown of funds and confirmed it was transferred. Despite this, the funds were not transferred.

When I chased the matter, I was told there was a 90-day period to deal with it "under the regulations" - even though there is no statutory property regulator and the 90 day rule is guidance by the TPI. He then abruptly hung up the phone.

The response was absurd and idiotic, given confirmations previously received. We have chased the matter several times since and were advised that funds had now been transferred. We asked for evidence and received no replies.

We have initiated legal proceedings against Urang for another matter and we believe that Urang is deliberately withholding the transfer as a "retaliation". Their tactics are preventing us from starting major works with the new agent.

My interactions have been with Paul Cleaver who is the founder. We have found him difficult to deal with, lacking in professionalism and manners.

If you have problems with Urang, you can:

- Notify Royal Institute of Chartered Surveyors and The Property Institute
- Make a complaint to The Property Ombudsman
- File a civil claim via "money claims" website
- Take them to the First Tier Tribunal

I have been liaising with Fiona Williams from Westbury Property Management she has been incredibly helpful and accommodating in supporting me with my housing costs with Universal Credit. She was prompt and thorough in her information and very helpful. Victoria Storey

Avoid them all cost. I did the work to them and they not paying. Saying we don't have enough found to pay the bill. The job pre confirmed 3-4weeks before the job performed. The job was done and after 3-4weeks still not paid. If I didn't chase them about the payment nobody come to and saying we don't have enough found. WARNING FOR ALL CONTRACTOR. AVOID THEM OR TAKE A MONEY IN ADVANCE

This firm sits on the high table of incompetence. You are basically dealing with a call centre in South Africa by staff who just slightly above clerical.

And they expect you to beliene they can manage properties effectively from abroad?

I have a litany of errors and failures that are so basic that only a keystones cop outfit could aspire to. They could not even get ground rent and service charge demands correct.

Dealing with their errors took up so much of the director's time. When raising it with Joe Roberts (Divisional Head of Property Management) and Paul Cleaver (Founder), they were indifferent to the inconvenience caused even though they are being paid to perform these activities correctly.

This company took over the management of our listed building this year and have been very hard to work with from the very beginning. After identifying numerous serious issues with their work, I am no on constant alert having to govern every move they make.

They are very quick to email if they require something from you, particularly money, however, the moment you question a case they don’t respond.

- I have reported that the building insurance isn’t sufficient - no response, even though I have chased.
- They tried to pull a section 20 to make us pay a substantial amount to fix a roof with immediate effect. This roof was fixed less than 6 years ago. When I questioned building insurance and warranty and refused to sign until clarified; suddenly it is not so urgent anymore… They also tried to make us sign to repair using a method that is illegal for listed properties and would be a criminal offence.
- They carried out a so-called fire door inspection and told me I had to pay as my flat door wasn’t compliant. Council inspected and told me the door was 100% compliant…
- I have asked for proof of their budget and high management fees, and instead of proof and invoices, I get a very simple spread sheet.

As others have noted, you are constantly dealing with different people and no one seems to know what they are talking about, they are just trying to tick boxes and raise money.

I am considering charging them an hourly rate for my governance services…

How Urang tried to inflate costs for a 12-flat building.

Urang proposed a service charge budget of £23,000 with almost £10,000 in vaguely described "Health & Safety" costs in its favour.

When challenged to explain which inspections were actually required by law, how often they were needed, and why the costs were so high, they couldn't provide clear justification, insteasd relying on generic reasons. After weeks of scrutiny, the proposed budget was cut by 22%

Items reduced or removed included unnecessary H&S costs, contingency sums, resident engagement charges and other questionable fees.

We were an enfranchised freehold co so control the budget, but it raises an obvious question: how many leaseholders are paying inflated service charges due to Urang's dubious practices of commiting blocks to H&S costs that are not required or justified.

Isabel called me straight away this morning after a late night email. She want people to solve the issue by Lunchtime and it was all rectified. Isabel communicated via email and phone call throughout the morning. Very happy with my experience

Do not work with them!
What I find most frustrating is that while responses are often polite and sympathetic, there is frequently little tangible progress.

Absolutely useless building management. We’ve had an ongoing mice problem caused by holes in the bin room walls and ceiling that were reported over a month ago — still no proper action taken. Rodents are now appearing in communal hallways and common areas while residents are left to deal with the consequences ourselves.

They are incredibly quick to chase service charge payments but seem incapable of providing an actual service. Emails are vague, dismissive, and designed to fob residents off rather than fix problems.

What says it all is that they have a dedicated email address just for bad reviews — “onlinereviews @ urang.co.uk'' , they should be putting that time and energy into solving the real issues in the building.

Avoid if you value competent management, accountability, or basic hygiene standards.

The mix of either 5 star or 1 star reviews is rather interesting too..

This company continues to put my partner through stress.

By far the most incompetent bunch of individuals. Honestly if I was a landlord I would rather have a 5 year old manage my property because you’d have more of a chance getting a reply to your email or phone call. The property is falling into disrepair because Urang doesn’t stick to the outlined mantinence schedule and it’s got the the point that I’ve begun seeking legal council. This is after 4 years and having held an AGM as joint owners of the block to raise concerns directly with Urang’s management… they couldn’t care less!

Have reported a leak in property since 19the April with potential to affect electrics. You would like to think this would be urgent. It is now 23rd April and nothing has been done to fix the issue. Multiple calls and emails with no one getting back to me.

I am still awaiting repairs and it is now the 11th May.

Quick and professional response from Crische to an accounts matter,