Urang Property Management Limited Reviews 

We used this company to obtain RTM. I would warn anyone thinking of doing this to not use them. This is not off to a start. They are trying to charge us for notifying them of sublettings. The lease makes no provision for this whatsoever. This is not chargeable. To make matters worse they are also trying to charge for renewals. This is not permitted in the lease. The lease is very clear on the matter of notifications. These flats were largely sold to investors. No permission needed to let your flat out, but once you have let it you must notify the managing agent that you have let it. End of. No charge payable. Urang even sent us a letter to that effect, and now see a chance to further rip off leaseholders. I for one will be voting to get them out asap. I will not be recommending them to obtain R2R on my current property and I warn anyone else going down this route to obtain R2R to not use them. This is not off to a good start and they have done nothing to reduce the service charge and are looking at ways to increase the money in their own pocket.

Urang Propery Management manage a block of flats for which I act as director of the freehold company. I’ve recently been working with Beatrice Van Der Merwe on a number of building and management issues, and I couldn’t be more impressed with the service I received. Beatrice has been consistently professional, responsive, and genuinely proactive in resolving matters—qualities that are increasingly rare in property management.

She communicated clearly throughout, followed up without being prompted, and handled each issue with both efficiency and care. Most importantly, she brought a sense of calm and competence to situations that could easily have become stressful. It made a real difference knowing someone capable was actually taking ownership.

I’m very grateful for her support and would not hesitate to recommend Beatrice and Urang to other residents or landlords looking for reliable, attentive management.

Professional and courteous team. I have had the experience of being contracted by a property manager: - Ruan at Urang to conduct an Unmanned Aircraft (drone) survey on a property in London.

The team is well organised and meticulous when planning any operation.
They are also quick to respond to any queries.

We are working on extending our services to their wider network of managers and I have to admit that they are asking the right questions about a trade that is lesser known (drone surveys).

If all their contractors are as well vetted by Urang as my company is, then I am sure the owners have no reason to worry about the way their properties are being managed.

I have dealt with Chris Lombard estate manager on numerous occasions
Chris has always been proactive and answered and helped with any queries
I have had

The company hardly ever respond and the services surge YoY, and they take age to take action to solve the issue that cost us leaseholder lot of expense. And the contractors they have been employed are very expensive

Urang took over management of the block in 2023 and our experience was not very good from the outset. We have had about 5 different account managers already along with a range of issues and have had to raise formal complaints.
However, we have made progress and moved forward with URang and they now listen, acknowledge and respond to communication and work with us to improve the service.
On a separate postive note, I am in the process of selling my flat and would like to mention / thank Roaan Piek (Interim Account Manager) who helped me to resolve a number of issues and queries in order to progress with the sale. He was really helpful and got more sorted in the last few months than we did in the whole of the first year.

Not a great experience with them - very slow to get back to you when you need them but the first to chase if anything is due. Lack of transparency in costs and overall dissatisfied. Would not recommend.

Terrible experience with the management of my block. Most leaseholders sharing the same feedback. Completely unresponsive, lack of updates regarding important issues like cladding remediation, service charges, significant delays or lack of supplying documentation as part of sale process etc

Washeema is incredibly helpful and completely reliable. Very pleasant experience.

Supbrb service. very friendly knowledgeable and helpful. an asset you Urang

Reported a damaged fire door and it was fixed within days. Very happy with the service.

Washeema has been great in helping me with the accounts and finance side of the business - would definitely recommend her services for those who want a helping hand with a new accounts system.

Extremely professional
I have always found dealing with Savannah extremely easy, she is quick to respond to any queries I raise and facilitates payment at the quickest opportunity.
She is very good at her job and very pleasant to speak to.

Urang inherited our block within Central London, they made the switch over pretty flawless, and with ease. Two years on and they continue to shine. Our account manager is very clear on concise at explaining what we need to be doing to help ourselves and manages the full array of services & trades to accommodate our needs. We are lucky to have Urang, and specifically Beatrice. thanks

Urang Property Management provide excellent service and very friendly staff. They are prompt and respond very quickly to all requests and questions. Our support person, Beatrice, has been especially helpful and is a pleasure to work with!

Our building's management service has delivered nothing but abysmal performance. For months, we've been trapped in a financial fog, desperately seeking clarification on opaque repair invoices that remain unexplained despite our persistent inquiries. Their standard operating procedure involves stonewalling and evasion, forcing us into a relentless cycle of badgering just to elicit even the most basic acknowledgment.

A Broken Promise, A Broken Lift, A Broken Trust

The most glaring symbol of their incompetence is our perpetually malfunctioning lift. It's a source of constant frustration, offering little more than empty assurances and misleading updates. Every promise of repair has proven to be a fabrication, leaving residents in a state of perpetual limbo. Perhaps most egregious is their utter disregard for residents with disabilities, who are consistently left stranded and forced to navigate stairs due to the agency's callous indifference to their needs.

Systemic Neglect and Zero Accountability

In essence, we are living under a regime of systemic neglect. There's a profound absence of transparency, accountability, and basic professional communication. It's clear that the agency views residents with contempt, our concerns consistently ignored and our trust irrevocably shattered. This level of service is simply untenable.

The managing from Urang of our building has been nothing short of a nightmare to deal with. We’ve been waiting months for clarification on invoices related to repairs, despite repeatedly requesting detailed explanations. Their responses are either vague, delayed, or don’t come at all — and we have to chase them multiple times on a regular basis just to get any kind of reply.

One of the most frustrating ongoing issues is with the building’s lift, which has been unreliable for far too long. We rarely receive updates unless we push for them, and even then, the information provided is often misleading or outright false. Promises are made but never followed through.

Overall, the lack of transparency, accountability, and basic communication is completely unacceptable. It feels like residents are being ignored and misled. We deserve far better.

Urgent Action Needed: Urang's Negligence Causes Major Issues
Our experience with Urang, our building management company, has been nothing short of abysmal. We are facing critical issues that have been left unresolved for months, coupled with a complete lack of communication and abysmal customer service.
The most pressing concern is our non-functional lift, which has been out of service for three months. It took an entire month just to get the lift company to assess the issue. After a brief repair, the lift broke down again within a week. Despite repeated attempts to contact Urang to chase the lift company, we've been met with radio silence or, at best, sporadic and unhelpful responses. It often requires multiple residents to email them before we receive any sort of reply, which invariably consists of excuses rather than solutions. As a result, we are still without a working lift, causing significant inconvenience and accessibility problems for residents.
Adding to our woes, our roof has been leaking for two years now, and Urang has done absolutely nothing to address it. We have received no updates, no proposed solutions, and no indication of a timeline for repairs. This ongoing leak is a serious structural concern and a testament to their complete disregard for property maintenance.
Overall, the customer service provided by Urang is the worst imaginable. It is virtually impossible to reach anyone by phone; all communication must be done via email, and even then, responses can take weeks. This level of unresponsiveness and inaction is unacceptable for a company responsible for managing residential buildings.
Urang's negligence is causing significant distress and inconvenience to residents. We urge them to take immediate action to resolve these critical issues and drastically improve their communication and customer service.

I would give negative review if it was possible.

The irony that this company is called Urang when they never answer the phone or have to chase numerous times every time you have a question.

On top of that the service charge increase they think they can justify for never lifting a finger is insane and they provide no transparency or consult the tenants into where the money is and should be invested.

Worst company I have ever delt with by some margin and I would be shocked if anything changes.