Warwick Estates Reviews 

I asked for a correction to our account and it was dealt with quickly, efficiently and courteously by Charlotte.

Spoke with Charlotte Mays on the instant chat and she was particularly helpful - explained what was needed from me and followed up the chat with an email for my files. Very helpful.

Spoke to Therese Armitage via web chat after receiving a letter that management charge hadn’t been paid. She was very efficient and within a few minutes she confirmed it had been paid and to ignore the letter. Very fast, efficient service!

Therese Armitage was very helpful in resolving my isse re passwords.

amazing thank you to - Therese Armitage great info and fast in coming back to me

Great service efficient, kind, helpful, knowledgeable. Well done .5 stars

Good services provided
Thank you very much for help by Therese Armitage

Excellent customer service provided by Charlotte Mays

As an owner of a property within a residential block for which Warwick Estates has recently become the managing agent, I had very high hopes that they would do a much better job than the two previous agents – both of which had failed miserably in many of their responsibilities. This hope was encouraged by the statements made in Warwick Estates’ introduction letter about how much they care about their communities and how good they are (quoting their “unique” 4.5 score on Trust Pilot).
Unfortunately, absolutely nothing has changed!
Warwick Estates is already several months behind on invoicing their second 6-monthly management fee for 2026, which is a significant cost. And, as we are nearly in November, when this invoice does eventually arrive, it is likely to be more or less in tandem with their first 6 monthly invoice for 2027, thus massively impacting my own cashflow and no doubt that of all other residents. Further, Warwick has failed to present us with a budget for next year - which despite having been requested several times by our Residents’ Association, has still not been delivered by Warwick. So now, our own budget planning for next year is already severely impacted. Based on my own experience, I can only give Warwick Estates a meagre 1 star review and have already lost most of my hope for any improvement.

Emma Fleming was brilliant, was able to respond to an urgent request immediately, and went above and beyond to make sure this was possible and to ensure I didn't lose out on completion of my mortgage offer.

Ashley from webchat was very helpful and prompt, and was able to help with an urgent enquiry immediately.

Ashley was very quick, efficient and helpful. Thats all we need from this service so appreciate it.

Therese Armitage resolved my invoice issue promptly and professionally . she also shared valuable insights from her extensive industry experiensive . appreciate her excellent service and helpful advice

I had an issue with invoices going to a previous management company and Therese Armitage sorted it out very professionally and promptly. We had a useful conversation based on her extensive industry experience. I will find that helpful in the future. Thanks

Absolutely appalling management company. Do not respond to emails but are quick to keep sending letters. I contacted multiple times about the service charge payment and never had acknowledgment. Found out via my solicitor as I’m selling my flat that they had referred my account to a debt management company and added on an extra £1000 in fees even though they ignored all of my emails. We have an intercom system that doesn’t work so missed deliveries and the security light doesn’t work on the stairway so it’s only a matter of time before someone falls down the stairs and seriously hurts themselves!! Sent a contractor out 3 times to fix the intercom but still not fixed - how embarassing!

Charlotte Mays provided helpful advice via the live chat app

Theresa armitage. was quick and efficient and helped as best as she could

Braemar Court, MK40 1DZ

I requested a FREE COPY of Viewsectors accounts and found that the invoices don't balance against their statements AND there was about 20k difference....in the service charge paid AND our expenditure!!

LIE 1/Issue 1 for 2025-26
However, I was REPEATEDLY advised that a copy of accounts were not available, as the accounts had NOT been signed off by the Directors!! Interestingly, after contacting companies House, I was advised THAT THE ACCOUNTS HAD ALREADY BEEN FILED, THREFORE WARWICK STSFF LIED, AS THE ACCOUNTS HAD BEEN SIGNED OFF either by the Directors OR by a 3rd party on their behalf!!

LIE 2/ISSUE 2 - 2025-26 ACCOUNTS
I raised my concerns with an acclaimed Senior Msnager, who REPEATEDLY claimed the accounts balanced. However, I suggested that he added up the figures, as the accounts DONT BALSNCE. Yet, he still claimed the accounts balanced!!

I then received confirmation from WARWICK, that despite Warwick had FOUBD ANOTHER 10K of LEASEHOLDERS MONEY, BUT OUT OF THE 10K, THEY ALSO FOUND 5K WORTH OF DEBTS...THEREFORE THE ACCOUNTS (INVOICES V STATEMENTS) DID NOT BALANCE!!

I was subsequently advised that leaseholders accounts would be credited (as, they can't provide a refund) for the following year of accounts 2025-2026!!

ISSUE 3
As the service charge year for this development runs from October to September.and the accounts were filed in December 26...and failures/lost monies was found in Warwicks accounts was realised in January 26, and I had ALREADY set up a monthly payment schedule with my bank, I decided to maintain the same payment schedule and anend/reduce the last payment to account for the credit for the year 2025-2026!!

However, despite requesting confirmation of the PREVIOUS CREDIT in September 2026, 7 TIMES by MULTIPLE PEOPLE including their ACCOUNTS DEPARTMENT, NO ONE HAVE A CLUE WHAT CREDIT I WAS REFRRING TO!!

Although it should have been quite SIMPLE TO RESOLVE THE MATTER - their staff should have
A. Checked my account AND noted the credit AND/OR LETTER.
B. Checked another leaseholders account to see, that EVERY LEASEHOLDER would have received the CREDIT

.....HOWEVER, WHAT IS WORRYING IS
A. I DONT BELIEVE THAT ALL THE OTHER LEASEHOLDERS RECRIVED THE SSME CREDIT FOR THE SURPLUS MONIES.
B. THE DIRECTOR DID NOT SEEM TO BE ANNOYED OR FRUSTRATED, THAT SHE DID NOT RECEIVE THIS CREDIT......WHY DO YOU THINK, the Director (who was included in ALL 7 PIECES OF COMMUNICATION TO WARWICK)
1. Failed to step in and identify the credit
2. Was NOT concerned about a credit ???

THANKFULLY I LOCATED THEIR LETTER OF JANUARY 26, WHEREBY IT STIPULATED THAT A CREDIT WOULD BE ADDED TO LEASEHOLDERS ACCOUNTS......HOWEVER, IM NOT SURE THAT OTHER LEASEHOLDERS DID BENEFIT FROM THE SURPLUS SERVICE CHARGE MONIES FROM THE PREVIOUS ACVPUNTING YEAR!!

Warwick Estates – A Disappointing Property Management Experience

My experience with Warwick Estates has been extremely disappointing. Their communication is very poor, and property maintenance is not being handled properly.

Despite repeatedly raising concerns and sending follow-up emails, getting clear responses and appropriate action has been a constant struggle. However, it feels as though collecting service charges and additional fees is given more attention than providing quality property management and maintenance.

Residents deserve proper service, transparent communication, timely maintenance, and accountability for the money they pay.

Based on my experience, I strongly urge others to avoid Warwick Estates when choosing a property management company. Please do your research carefully and consider other companies before making your decision.

I spoke to Tracy today who helped me sort out some problems. She was very nice and extremely helpful and put my mind at rest. Excellent.