Warwick Estates Reviews 

I had a very good experience on live chat with Charlotte Mays having failed to get through by phone.Good to deal with a knowledgable live person rather than a bot.She sorted out my issue in no time .Thanks.

Great customer service from Charlotte Mays

Ashley responded to my enquiry straight away and was extremely helpful. All was resolved within 5 minutes.

I had a few queries following the move across to Warwick from Anthem. Claire Lawrence was very helpful and gave all the info I needed. Lovely Customer Service. Thanks

It is not so much the company I want to praise. It is the customer services person who answered the phone. Her name is Ashley. She was very personable and helpful. Thankyou Ashley

First off all, it was a pleasure to chat with a human as opposed to an AI Chatbox. And to make the experience all the better was the service that I received from my chat correspondent Emma Fleming who was extremely helpful, resourceful and patient with my requests and persevered to provide a very satisfying explanation for my issues.

Great customer service from Emma Flemming. Very happy to help, polite and resolved query very swiftly. Highly recommend live chat service.

Jessica Turner was really helpful with my account enquiry today, took her time to look into what I was enquiring about

Therese Armitage was really helpful with my inquiry and prompt to help me out! Great customer service.

Chat help agent Charlotte Mays was very helpful in resolving my account credit query

I had a query on my Account and by using chat box Claire Lawrence very efficiently and politely resolved my query.

I spoke to Ashley today about a mix up of payment I did she helped me and sorted it very quickly she was really professional

I had a fast and successful response from Emma Fleming.
Easy to use online chat

I spoke online with Therese Armitage who was extremely helpful and gave me all the information I needed. Thank you

I Made an enquiry via the online chat regarding my account and was assisted very promptly and efficiently by Therese Armitage

Excellent fast efficient service.
Thank you Therese Armitage for being so helpful.

Warwick sent my service charge bill and every late fee notice by post to my old address, even though they knew I had moved and had told me they'd updated their records. They then tried to charge me £1,000 in late fees for a bill I never received.

I repeatedly asked why they never phoned or emailed. They ignored the question at every stage of their complaints procedure, insisting they had done a "thorough investigation" and acted fairly. They also asked me to prove I'd told them I’d moved. I had to go through formal proceedings to obtain our email correspondence, which clearly showed me telling them and them acknowledging it. They had access to this along so I'm not sure how thorough their investigation was.

Still they pushed for payment, despite a dozen emails from me, despite knowing I'd told them I'd moved, and despite knowing my dad was dying of Alzheimer's. He died during this whole saga. I only avoided the fees by taking it to the Property Ombudsman, another long and complex process I had to go through while grieving.

Warwick had many chances to do the right thing but they continued to act with utterly despicable cruelty.

RESPONSE TO THEIR NONSENSE REPLY BELOW:

They cancelled the legal fees and refunded me only after I screen shotted the proof of me telling them I’d moved. This proof was obtained through records they shared with me from their end.

They had access to this information all along. If they didn’t then what exactly was this thorough investigation? The excuse given is that another team at Warwick had our correspondence?! Exactly how terrible are their internal comms.

Even when we all definitely had this information the onus was on me to sift through it all and find the exact messages proving I was right.

In short they needed me to prove that I had concrete evidence on my end for them to do the right thing.

Given that I have a functioning organic memory, I am well aware that I told them on the phone many times that I had moved. I also knew I had emailed. They knew they were wrong from the start of all this and put me through hell to prove it.

Note they still have nothing to say with regard to why I wasn’t just called or emailed or asked about late fees when I called or emailed them.

None of this was necessary and the apology I got was extremely hard earned and had to be demanded.

This is an organisation that is maybe acting within the confines of the law but essentially acting criminally. It is my sincere hope they are fired asap.

If you are a corrupt property manager and need a shill agent to do your bidding then highly I recommend them.

I was dealing with Claire Lawrence who dealt with my query quickly and in a very friendly manner. Very happy with the service.

Sent an email asking a simplistic question of to provide a breakdown of costs for our service charge. 11 days later no reply. Telephone the office and was told someone would call me back later that day. 3 days later no call back. Sent a further email and have yet to receive a reply.

You will now see a reply from them below (or not) that they have been extremely busy. One thing they are not busy with, is replying to emails or returning phone calls.

So I am wondering what office staff who deal with phone calls and emails are actually busy with ???

Edit:

As you can see below they have asked me to contact them, when in fact I have sent them 3 emails and made 1 phone call. I have had no replies and no one has phoned me back. Think twice before using this company.

Dealing with Rachael Jacobs was a very positive experience. She responded promptly and gave informative information to allow us to proceed swiftly. Very impressed. Thank you