Warwick Estates Reviews 

Donna Kelly Helpful and dealt with my enquiry

I had an issue w.r.t service charge payment and Donna Kelly (customer service) did really help me to raise a ticket with credit control team on my behalf. Answered the queries raised very fine

Speedy and accurate response from Donna Kelly with my accounts query. Thank you :-)

If I could select no star I would. Cannot do the basics, simply chase for money and could not manage an empty field. State of our society could be personified by this bunch of idiots

My experience with Warwick Estates has been extremely disappointing, and I would struggle to recommend them to any leaseholder.

In my experience, dealing with Warwick Estates has involved poor communication, a lack of transparency, delays in dealing with important issues and a frustrating absence of accountability. When you are a leaseholder paying significant service charges. This company treats leaseholders like cash cows.

What makes this particularly concerning is that the problems surrounding Warwick Estates have received BBC attention. The BBC reported on residents who were left without gas, heating and hot water for an extended period, including a pregnant resident who said she had been without heating and hot water for most of her pregnancy.

The BBC coverage makes particularly uncomfortable reading for anyone considering buying or owning a property managed by Warwick Estates.

BBC article can be searched 'I've had no hot water or heating for most of my pregnancy'

BBC news covered this company on 8th of September 2026.

I spoke with Emma Fleming and she was very helpful and polite

I'm very happy that Warwick Estates allows me to pay for half-yearly service charges by standing order, it's much less scary than paying for 6 months in one go.
However I needed some help and confirmations regarding setting up that standing order. I started an online chat, which was picked up straight away by Therese Armitage, who was able to clarify everything for me in minutes. Thank you Therese, much appreciated!

So helpful spoke to Therese Armitage

Answered quickly gave me an email so quick & easy

Courtney Lovelock‑Scantlebury, Solicitors Enquiries Manager made my experience great. I had been struggling to get a response from telephone calls and numerous emails so I went to visit the Warwick Estates building (Luckily I work nearby).

Courtney came and spoke to me immediately, eased my worries and rectified my difficulty. Courtney made what could have been a very stressful situation, simple, human, kind, respectful and nice.

Than you so much Courtney, I really do appreciate it.

Thanks to all your help Vinnie - really knowledgeable, supportive and professional throughout 🙏

I needed help finding information for my solicitor. Tracy offered to help and solved all my problems. She was fast, efficient and found everything I needed. Very friendly and when we finished talking she sent me an email spelling out all I needed to know. Well done Tracy.

Therese Armitage was very helpful. She dealt with my query fully and very efficiently.

Rita Lawrence was very helpful. I've been able to contact the correct people within Warwick Estates to resolve the issue.

Got in touch with Rita through chat and was at work ! But she found out my problem and got it sorted well done . Would use chat again .

This is a great customer service . I only waited for an agent to join the online chat less than a minute and Rita was absolutely amazing . She was very helpful and sorted out all my enquiries in a couple of minutes.

Charlotte Mays
made the online chat experience so easy and a fast conclusion

During a stressful sale of our leasehold property our managing agent Marie Stevens was incredibly helpful and answered queries from ourselves and solicitors very promptly enabling the sale to conclude.

Great, friendly and efficient service from Claire Lawrence!

Xander was extremely pleasant and helpful in dealing with my requests. The best experience i've had with a management company by far!

Lovely lady Rita helped me with all my enquiries in matters of minutes despite the fact that account manager was out of office she reached internally to provide me with all information I needed ad-hoc. Thank you!