Warwick Estates Reviews 

Emma Fleming was extremely helpful and resolved my queries fully and efficiently. Thank you for your excellent service Emma!

Kelsey from Warwick was very helpful indeed. Many thanks :)

Regards

Dr. M Asaad

spoke to Claire Lawrence about a query I had. Clair was prompt with her response and answered my questions clearly and in a good amount of time.

After trying many times to log into my warwick estate portal for the first time. i eventually started a live chat on the web site and the customer service agent Rita instantly replied to my chat and resolved my issues immediately, excellent customer service

Rita was extremely helpful in answering my questions

I was very heartened by my experience with Charlotte Archer and Richard Doyle.

In a slightly unusual situation, Warwick Estates had recently acquired another management company that had outstanding queries relating to the sale of my house. In enormous contrast to the old management company, Charlotte was able to swiftly get my outstanding issues resolved.

Unfortunately my sale still collapsed due to too much delay from the previous management company, but I'm still very appreciative that Charlotte and Richard tried very hard to get it over the line.

Ashley Simpson seemed pleasant, eager to help, knowledgeable and answered my query quite quickly. Also giving me additional information which might prove useful at a later date.

I had a fantastic experience dealing with Rachel in the Consents Team at Warwick Estates. I found her to be extremely helpful, efficient and on the ball throughout the entire process. She was proactive, professional and made everything straightforward from start to finish.

Rachel is a real asset to Warwick Estates, and I would like to thank her for all her help and wish her every success in her future career.

Donna Kelly has been incredible and is so very helpful. No ask was too big for her and she was such a delight to deal with over the phone. It's nice speaking to someone and action happening immediately. Thank you so much Donna, you have saved the day!

Live chat with Therese Armitage. She was able to log an issue on my behalf regarding 3 flats having a problem thanks

Kai is always quick to respond to me via emails and has been very helpful with all manner of queries. Yesterday he assisted over the phone with a more contentious issue and has taken this on to help resolve / fact find. He does this with a pleasant manner and is very knowledgeable.

Therese Armitage dealt with my query quickly

Rita answered my question, thank you.

I cannot sell my flat because they won’t give me details of an enormous major works which was carried out last Summer and in my case the work has not been completed and now I cannot pay the service charge because my bank loan officer says I must show the non existent paperwork to show why I am throwing money into a hole in the ground.

Great experience today with Rita online chat she was able to deal with my enquiry & set me up so I can obtain the info online myself in future thank you Rita

Warwick Estates recently purchased the company that previously handled the property management for my late mother’s flat in Swindon.

Before the purchase, we paid for a management pack to be produced because there is an agreed purchaser. This sale is taking place following my mother’s death, and there are clear timescales for producing the pack once it has been paid for.

No notice of the change of management
We were not told that Warwick Estates would take over. We only learned about the change when our lawyers chased the previous management agent for the pack. The only communication we received was via an automated email response.

Endless delays after our lawyers contacted Warwick Estates
Our lawyers contacted Warwick Estates straight away, but since 20 July 2026 we have been constantly fobbed off.

It is now 7 August 2026—and we still do not have the pack.

We were repeatedly told different versions of the same excuse, including:
- it was on the "Property Manager’s desk for review”
- it had been approved by the Property Manager
- it would be sent by the end of the day
- it is in "final stages” and we would receive it shortly
- it is approved and will be with us by the end of the day (again and again)

Terrible customer service and misinformation
When we call, we’re left on hold waiting for over 8 minutes. We are also blocked from dealing directly with the property manager.

Every time we speak to someone, we get a different person with a different update, none of which appears to match reality. It feels like we are being lied to or made up answers are being used to keep us waiting.

We are losing buyers because of this
We have already lost one buyer because of the delay in the paperwork. We are now at risk of losing another buyer due to Warwick Estates’ abismal service, and what appears to be a complete dereliction of responsibilities and due care.

Legal threats met with indifference
We have threatened legal and financial action if the pack is not received, and the response we received was effectively: “we simply don’t care.”

This feels like a prime example of a service provider believing they are more important than the people who pay their salaries.

Very very poor.

Claire Lawrence was very helpful on the instant chat and resolved my pr