Outstanding Concierge Service – Thank You, Taj! I would like to take a moment to recognise Taj, our wonderful concierge at Wallis House, Great West Road. Taj is genuinely one of the nicest... Toon meer
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An absolutely amazing experience. Honestly this venue makes you feel like you are abroad with the people representation top notch and the facilities immaculate. Massive compliments to the staff espe... Toon meer
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In the three years we’ve been at Wallis House Taj and Anthony have been consistently helpful and cheerful, significantly improving our experience here. They are a great team and work well in concert.... Toon meer
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I would like to complement Mariola our cleaning cooperative who is very dedicated, always working hard, with a big smile in her face, keeping Viola House spotless, tidy and organized. She’s also very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over POD Management
Geschreven door het bedrijf
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Geschreven door het bedrijf
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contactgegevens
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, Verenigd Koninkrijk
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4,6
Uitstekend
2K reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Served by imteaj Ahmed he is very…
Served by imteaj Ahmed he is very reliable and all round the concierge staff are all great too / (resident from pender house)
24 oktober 2026
Review zonder uitnodiging
Thank you GWQ and Wallis House
I've lived in Wallis House for a year and had a fantastic year there. Every time I had an issue I was able to get it resolved in a timely manner. I want to give a special shoutout to Taj for being a great concierge and the sweet Irish lady who also works for Wallis House/Great West Quarter. Highly recommend.
19 oktober 2026
Review zonder uitnodiging
Zeeshan at Green Quarter reception very…
Zeeshan at Green Quarter reception very helpful, kind and professional. Always greeting with a smile and making me feel good coming into reception
23 oktober 2026
Review zonder uitnodiging
I would like to thank Athina…
I would like to thank Athina Petikopoulou, the Day Duty Manager at Damac Tower London, for her great effort, assistance, and follow-up in resolving a minor issue we encountered.
23 oktober 2026
Review zonder uitnodiging
They are good at collecting money
They are good at collecting money, but they don’t fulfill their obligations.
16 mei 2026
Review zonder uitnodiging
Helpful and responsive
22 oktober 2026
Antwoord van POD Management
Thank you for your kind words.
We're pleased to hear you found our service helpful and responsive. Your feedback means a great deal to us, and we look forward to continuing to support you.
Kind Regards
POD Management
Antwoord van POD Management
Thank you for your review!
We’re delighted to hear that Khalid provided such excellent service. We’ll be sure to pass on your kind words and recognition. Thank you for taking the time to share your feedback, and for being part of the community.
Kind regards,
POD Management
Exceptional service
I couldn’t ask for a better concierge than Gio here at our apartment building. He consistently goes above and beyond to make living here an absolute pleasure.
Gio is exceptionally helpful, always super friendly, and available whenever you need a hand. He handles all of our parcels with complete efficiency, and no matter what situation or issue pops up, he is always there to offer unbelievable support with a positive attitude.
Having someone as reliable, warm, and proactive as Gio really sets POD Management apart. Thank you, Gio, for all your hard work and dedication - it is truly appreciated!
17 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for your wonderful review!
It’s fantastic to hear how much Gio’s support has meant to you. He truly cares about creating a positive experience for residents, and it’s lovely to know that his friendliness, reliability, and willingness to go the extra mile have made such a difference to your day-to-day life at the development.
We know that the little things, from managing parcels efficiently to being there when help is needed, can make a real impact, and Gio consistently brings that level of care and dedication to everything he does. We’ll make sure your kind words are shared with him, and we know they will mean a great deal.
Thank you again for taking the time to leave such thoughtful feedback and for being part of the community.
Kind regards,
POD Management
This is extremely frustrating, especially when an emergency
I’m looking for a good, reliable concierge service for Empire House. POD Management has been very unresponsive, with little sense of urgency when dealing with issues. This is extremely frustrating, especially when an emergency arises and prompt assistance is needed. A more professional, responsive, and proactive management team would make a significant difference.
20 oktober 2026
Antwoord van POD Management
Thank you for taking the time to leave a review.
We are sorry to hear of your dissatisfaction.
We would, however, like to clarify an important distinction regarding the matters referred to in this review. The issues in question relate to outstanding developer defect and remedial works at Chiswick Green. These works are not managed or carried out by POD Management and sit with the separate defects/aftercare process and its appointed contractors.
Our on-site POD team has continued to assist, communicate and escalate matters wherever possible. However, the team cannot instruct, schedule or carry out works that are controlled by third-party defect contractors.
We fully appreciate how frustrating delays with outstanding works can be, but we believe it is important that responsibility for those delays is attributed to the correct party. POD will, of course, continue to support residents and assist with communication and escalation wherever we are able to do so.
Kind Regards
POD Management
Outstanding Concierge Service Taj!
Outstanding Concierge Service – Thank You, Taj!
I would like to take a moment to recognise Taj, our wonderful concierge at Wallis House, Great West Road.
Taj is genuinely one of the nicest and most helpful people you could meet. He is always smiling, friendly, welcoming and willing to go the extra mile to help residents. He regularly goes out of his way to bring our deliveries right to our front door, which we truly appreciate.
His positive attitude, kindness and dedication make a real difference to our experience living here.
Taj is without a doubt our favourite concierge on the team, and we are very lucky to have him at Wallis House!
Thank you, Taj, for your fantastic service and for always making us feel welcome!
20 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for taking the time to share such wonderful feedback about Taj. We are delighted to hear how much his friendly, welcoming nature and dedication have contributed to your experience at Wallis House.
Taj consistently goes above and beyond to support residents, and it's fantastic to hear that his kindness, positive attitude and willingness to help have made such a meaningful difference. Your comments are a true reflection of the care and professionalism he brings to his role every day.
We feel very fortunate to have Taj as part of the team and will be sure to pass on your kind words and recognition. Thank you again for your support and for being part of the Wallis House community.
Kind regards,
POD Management
I had an issue that was resolved in a…
I had an issue that was resolved in a professional and timely manner at POD
16 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your feedback.
We are delighted to hear that your issue was resolved in a professional and timely manner. Providing responsive, reliable support is very important to us, and it's great to know that your experience reflected this.
We truly appreciate your kind words and your trust in POD Management. Thank you for your support, and please don't hesitate to reach out if we can assist you again in the future.
Kind regards,
POD Management
I have had a very positive experience…
I have had a very positive experience with Dorotea. The service has been professional, efficient, and reliable. Communication has been clear and helpful, and any queries have been handled in a timely manner. I really appreciate the responsive customer service and the support provided throughout the process. Overall, a great experience and I would happily recommend their services to others.
20 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share such wonderful feedback about Dorotea.
We are absolutely delighted to hear that you had such a positive experience and that Dorotea's professionalism, efficiency, and support made a real difference throughout the process. Providing clear communication and responsive service is something we strive for, and it's fantastic to know that Dorotea helped make everything feel smooth and stress-free.
Your kind words will mean a great deal to her, and we will be sure to pass on your feedback. Thank you again for your recommendation and for recognising the dedication and care that Dorotea brings to her role every day.
Kind regards,
POD Management
10/10
An absolutely amazing experience. Honestly this venue makes you feel like you are abroad with the people representation top notch and the facilities immaculate. Massive compliments to the staff especially Romel who on the day made sure everything I needed was sorted. The masseuse Brigita was OUT OF THIS WORLD. Best massage I have ever had also.
Big thank you to Ernest for the experience, a very clean hearted and lovely gentleman, God bless. Very grateful for the experience. If I could mark more than 10 believe it will be that.11/10. Thank you. Will be back again.
10 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for your incredible review and for sharing your experience with us.
We are absolutely delighted to hear that your visit exceeded expectations and made you feel as though you were abroad. It's wonderful to know that our facilities, atmosphere and team all contributed to such a memorable experience.
Your kind words about Romel, Brigita and Ernest are especially appreciated. We are thrilled to hear that Romel ensured everything ran smoothly for you, that Brigita provided what you describe as the best massage you've ever had, and that Ernest's warmth and hospitality left such a positive impression. We will be sure to pass on your fantastic feedback to each of them.
Thank you again for your generous comments and for awarding us an "11/10"! It means a great deal to the entire team. We look forward to welcoming you back again soon for another exceptional experience.
Kind regards,
POD Management
Brilliant Customer Service from Adi
Adi always helpful at Concierge, Heron Wharf Development. Greeting me nicely, engaging in conversations and I always feel welcomed. Always leaves remarkable memories and excellent customer service. Always a joy to see him !
19 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your experience and recognise Adi's exceptional service at Heron Wharf.
We are delighted to hear that Adi consistently makes you feel welcome through his friendly approach, engaging conversations, and outstanding customer service. Creating a positive and welcoming environment for residents is something we take great pride in, and it's wonderful to know that Adi leaves such a lasting impression.
Your kind words will be shared with Adi and the wider team. Thank you again for your support and for highlighting the difference he makes to the community.
Kind regards,
POD Management
Taj at Wallis House is great!
15 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for your lovely feedback!
We're thrilled to hear that Taj has made such a positive impression at Wallis House. He takes great pride in helping residents and creating a welcoming environment, so we're sure your kind words will mean a lot to him.
Thank you for taking the time to share your experience and for your continued support.
Kind Regards
POD Management
Kudos for POD management
Since POD took over management of Kew Eye from the see-nothing, do-nothing (but charge you anyway) First Port, the improvement in the care and maintenance of the property has been notable, with many issues addressed which were previously ignored, particularly that of the 'comfort cooling' which for almost ten years was ineffective or non-functioning. POD has also to deal with the thoughtless behaviour of some residents who disregard the instructions about the disposal of trash and the division of recyclables, supposing that someone else will clear up after them.
We'd especially like to commend our regular concierge staff of Fabio and Prakash, who are unfailingly helpful.
18 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for taking the time to share your experience. It’s incredibly rewarding to hear that you’ve noticed such positive improvements at Kew Eye since POD took over management. We know how important it is for residents to feel that their concerns are being heard and acted upon, so your recognition of the work carried out, particularly in resolving the long-standing comfort cooling issues, means a great deal to us.
We're also very grateful for your understanding of the challenges that can come with managing a large residential community and for highlighting the importance of everyone working together to keep the development at its best.
A special thank you for your kind words about Fabio and Prakash. They take great pride in supporting residents and creating a welcoming environment, and we're sure they'll be delighted to hear how much their help and dedication are appreciated.
Thank you again for your thoughtful feedback and continued support. It truly means a lot to the whole team.
Kind Regards
POD Management
The Hampton Tower team is simply the best!
We really enjoyed our stay at the Hampton Tower. In addition to the many amenities, we’d especially like to express our appreciation to the entire staff.
We were greeted warmly every day, and whenever we needed help, someone was always there for us. Above all, we’d like to extend a very special and heartfelt thank you to Gio. He supported us right up until the end. The Hampton Tower team is simply the best!
17 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for sharing your wonderful experience at Hampton Tower!
We're delighted to hear that you enjoyed your stay and that our team helped make it such a positive one. Creating a warm, welcoming environment for our residents and guests is what we strive for every day, so it's incredibly rewarding to hear that you felt supported throughout your time with us.
A special thank you for your kind words about Gio. We're thrilled to know that his dedication and support made such a lasting impression, and we'll be sure to pass your heartfelt feedback on to him.
Thank you for your lovely review and for allowing us to be part of your journey. We wish you all the very best for the future!
POD Management
People at the front desk was very…
People at the front desk was very helpfull and always ready to help / assist when needed
17 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave your feedback!
We're delighted to hear that our front desk team has been helpful and always ready to assist when needed. Providing a welcoming and supportive experience for our residents is incredibly important to us, and it's wonderful to know this has made a positive difference.
We truly appreciate your kind words and support.
Kind Regards
POD Management
Very good service
17 oktober 2026
Antwoord van POD Management
We're delighted to hear that you received very good service. Providing a positive experience for our residents is always our goal, so it's wonderful to know we've met your expectations.
We truly appreciate your support and thank you for taking the time to share your feedback.
POD Management
Great Reception at Wallis House.
In the three years we’ve been at Wallis House Taj and Anthony have been consistently helpful and cheerful, significantly improving our experience here. They are a great team and work well in concert. Our sense of security is much improved knowing that they’re on the desk and we never have to worry about the many deliveries we get, knowing they are in safe hands. We would be lost without them. Much appreciated, thank you.
17 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for your wonderful feedback!
It means a lot to hear that Taj and Anthony have consistently made such a positive difference to your experience at Wallis House over the years. Providing a welcoming, secure, and reliable service is something they both care deeply about, and we're delighted to know their hard work, positivity, and teamwork have given you such peace of mind. We'll be sure to pass on your kind words to them both.
Thank you for your support and for taking the time to share your experience.
POD Management
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